FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Southwest Airlines | Rapid Rewards (https://www.flyertalk.com/forum/southwest-airlines-rapid-rewards-501/)
-   -   Southwest auto cancelled my reservation 2 weeks out? (https://www.flyertalk.com/forum/southwest-airlines-rapid-rewards/1928732-southwest-auto-cancelled-my-reservation-2-weeks-out.html)

matt21 Sep 3, 18 9:51 am

Southwest auto cancelled my reservation 2 weeks out?
 
I'm a high mile flyer on Southwest (earned CP) who routinely books multiple reservations and rearranges them as my schedule changes. I've read that Southwest has started aggressively cancelling same day reservations but haven't had a problem with it until now. They auto cancelled a reservation for a flight 16 days out. One flight was heading east, the other west at about the same time. I planned to figure which place I needed to be next week and cancel the unneeded ticket about a week out. In the past, I've routinely booked multiple tickets for the same day and cancel them as needed a few days in advance without issue, sometimes at 24 hours out. I guess what's surprising to me about this is how far in advance they cancelled it, given that it's currently not anywhere close to a full flight. I'll submit this as a data point for people who triage tickets like I do. It doesn't bold well for my relationship with Southwest as I value the flexibility.

toomanybooks Sep 3, 18 10:17 am

Yep, this is a fairly new policy and not surprising at all.

Frankly, seems pretty reasonable to me. They must have been losing a decent amount of business because seats were tied up by people with no intention of using them.

NextTrip Sep 3, 18 10:42 am


Originally Posted by matt21 (Post 30161944)
I'm a high mile flyer on Southwest (earned CP) who routinely books multiple reservations and rearranges them as my schedule changes. I've read that Southwest has started aggressively cancelling same day reservations but haven't had a problem with it until now. They auto cancelled a reservation for a flight 16 days out. One flight was heading east, the other west at about the same time. I planned to figure which place I needed to be next week and cancel the unneeded ticket about a week out. In the past, I've routinely booked multiple tickets for the same day and cancel them as needed a few days in advance without issue, sometimes at 24 hours out. I guess what's surprising to me about this is how far in advance they cancelled it, given that it's currently not anywhere close to a full flight. I'll submit this as a data point for people who triage tickets like I do. It doesn't bold well for my relationship with Southwest as I value the flexibility.

Since Southwest stopped overbooking, they decided to enforce the policy of auto-canceling multiple impossible bookings.
I certainly get it from a business standpoint. Why should they show a flight as booked full when it really isn't, even two weeks out? They only make money when there are butts in the seats!

Often1 Sep 3, 18 11:35 am

This is hardly new. It is now about 16 months old. It is a direct violation of the COC.

No different than other carriers and frankly a good thing for others looking for availability.

dmbolp Sep 3, 18 11:42 am

Isnít auto-cancelling early a good thing? Instead of cancelling a few days before you planned to use that flight

smmrfld Sep 3, 18 11:49 am


Originally Posted by matt21 (Post 30161944)
It doesn't bold well for my relationship with Southwest as I value the flexibility.

That would be bode well, and IMO WN is smart to have started this some time ago.

ryw Sep 3, 18 12:00 pm

While this used to be possible, the auto cancellation of conflicting reservations started both with the no-overbooking policy and the new IT system used for flights starting spring 2017

From what I can tell, and from what others have reported here, it will auto cancel if you have 2 reservations with overlapping flight times, or if you have multiple flights in the same direction between city pairs in the same day (e.g. 2 MDW-BWI flights on the same day at different times).

Depending on the city pairs you were looking at and if you have A list status, it might be possible to book 2 flights on the same day for different city pairs that don't overlap timewise, with one flight being later than your ideal time. If you end up needing the city pair on the later flight, you can use the standby benefit to fly earlier (and cancel the other city pair). I've never tested this though and don't know that anyone has reported that this works.

Kevin AA Sep 3, 18 12:35 pm


Originally Posted by matt21 (Post 30161944)
I'm a high mile flyer on Southwest (earned CP) who routinely books multiple reservations and rearranges them as my schedule changes. I've read that Southwest has started aggressively cancelling same day reservations but haven't had a problem with it until now. They auto cancelled a reservation for a flight 16 days out. One flight was heading east, the other west at about the same time. I planned to figure which place I needed to be next week and cancel the unneeded ticket about a week out. In the past, I've routinely booked multiple tickets for the same day and cancel them as needed a few days in advance without issue, sometimes at 24 hours out. I guess what's surprising to me about this is how far in advance they cancelled it, given that it's currently not anywhere close to a full flight. I'll submit this as a data point for people who triage tickets like I do. It doesn't bold well for my relationship with Southwest as I value the flexibility.

Southwest has more flexibility than any other airline. You can cancel or change your ticket up to 10 minutes before departure with no change fee.

What you need to do is pick a flight to book, and then change it later if needed. Making multiple reservations and then cancelling the ones you aren't taking ties up seat inventory, and that is bad for business. It is fraudulent and I am glad that Southwest is putting a stop to it.

pgh234 Sep 3, 18 1:28 pm

I tried double booking exactly once in my life...for upcoming holiday travel this year...since I wanted to talk to the wife about it after schedules opened. Within about 4 hours WN cancelled one of my flights (luckily they picked the desired one to cancel that I was going to cancel anyway)

dansachs Sep 3, 18 1:50 pm

Do you also make Friday night reservations at multiple restaurants so that one week before you can cancel the ones you decide not to go to?

nsx Sep 3, 18 1:59 pm


Originally Posted by dansachs (Post 30162762)
Do you also make Friday night reservations at multiple restaurants so that one week before you can cancel the ones you decide not to go to?

If you want to get snarky at the OP, you need to make it funnier than this. Like "Do you propose to two sisters at the same time so you can take your time figuring out which one to leave at the altar? What if their father has a shotgun?".

Southwest's current (but relatively new) policy is more than fair to customers. It's not as insane as before but still IMHO not sustainable.

alggag Sep 3, 18 2:21 pm


Originally Posted by dansachs (Post 30162762)
Do you also make Friday night reservations at multiple restaurants so that one week before you can cancel the ones you decide not to go to?

I've heard that people actually do this since apps like OpenTable make it so easy to make a bunch of reservations. Not surprisingly, restaurants are like the airlines and are not a fan of this behavior.

kennycrudup Sep 3, 18 3:11 pm


Originally Posted by dansachs (Post 30162762)
Do you also make Friday night reservations at multiple restaurants so that one week before you can cancel the ones you decide not to go to?

The price of the menu doesn't go up as much as 5x if I show up w/o a reservation, or make a reservation only a day in advance.

I get what WN is doing, too- but this is really about revenue on their end, as you can't book "overlapping" WGAs if your travel plans aren't certain. I don't like the new policy at all, but at least free standby for A-List helps soften the impact.

kennycrudup Sep 3, 18 3:19 pm


Originally Posted by alggag (Post 30162858)
I've heard that people actually do this since apps like OpenTable make it so easy to make a bunch of reservations.

OpenTable doesn't (and as far as I know never has) allow(ed) overlapping reservations. Plus if you cancel too often OpenTable will drop you and you'll lose your points.

ursine1 Sep 3, 18 3:23 pm

I make multiple reservations using OpenTable from time to time and have never had an issue. No-showing will have repercussions, multiple reservations will not.


All times are GMT -6. The time now is 7:27 am.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.