Updated requirements for emotional support and psychiatric service animals

JetBlue accepts only dogs, cats, and miniature horses as emotional support or psychiatric service animals and limits such permitted animals to one (1) per customer. Customers flying on or after July 1, 2018, must notify JetBlue of their intent to travel with emotional support or psychiatric service animal on their flight and must download, complete, and submit the following three documents online at least 48 hours in advance.

1. Medical/Mental Health Professional Form - This document must be completed by the professional currently providing the Customer’s mental health care and who prescribes the emotional support or psychiatric service animal.
2. Veterinary Health Form – This document must be completed by a veterinarian detailing and attesting to the animal’s vaccination records and fitness to fly.
3. Confirmation of Animal Behavior Form – This document is a signed customer confirmation affirming the emotional support or psychiatric service animal is trained to behave appropriately in public and that the owner accepts all liability for any injuries or damage to property.

The required forms are available at https://www.jetblue.com/travel/speci...ervice-animal/ along with additional detail on traveling with service or support animals.

The required documentation for Emotional Support/Psychiatric Service Animals must also accompany the animal when traveling and is to be presented upon request to JetBlue personnel for review. The behavior of the animal will be assessed at the airport to ensure all safety requirements are met before approving the animal for travel.

Service Animals—Species and Number



The Enforcement Office intends to exercise its enforcement discretion by focusing its resources on ensuring that U.S. carriers continue to accept the most commonly used service animals (i.e., dogs, cats, and miniature horses) for travel. While the Enforcement Office will focus on ensuring the transport of commonly used service animals such as dogs, cats and miniature horses by U.S. carriers, it may take enforcement action against U.S. carriers for failing to transport other service animals on a case-by-case basis. Airlines are expected to continue to comply with the existing service animal requirement which allows U.S. airlines to deny transport only to certain unusual service animals such as snakes, other reptiles, ferrets, rodents and spiders. The Enforcement Office believes that the public interest will be better served by this exercise of its enforcement discretion because dogs, cats, and miniature horses are the most commonly used service animals.


The Department’s service animal regulation does not indicate whether airlines must allow passengers to travel with more than one service animal. In the past, the Enforcement Office has informed airlines that they will not be subject to enforcement action if they limit passengers to transporting three service animals. The Enforcement Office continues to recognize that a passenger may require more than one task trained service animal. Multiple task trained service animals may be needed to the extent that they are trained to perform different tasks, or in cases where an individual trained service animal must rest and cannot perform tasks for the passenger for extended periods. On the other hand, it is less clear that passengers require more than one ESA for travel or at the passenger’s destination. Accordingly, as a matter of discretion, the Enforcement Office does not intend to take action if airlines limit passengers to transporting one ESA. Additionally, the Enforcement Office does not intend to take action if airlines limit passengers to transporting a total of three service animals.

it may take enforcement action against U.S. carriers for failing to transport other service animals on a case-by-case basis.