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Just lost my luggage.... whats people experience with SWA reimbursement?

Just lost my luggage.... whats people experience with SWA reimbursement?

Old Oct 22, 17, 9:07 pm
  #1  
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Join Date: Dec 2006
Location: Chicago...MDW & ORD
Programs: 11x Southwest Companion Pass Status/ Hilton Lifetime Diamond/ Hertz PC; Iberia Platino, OWEmerald
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Just lost my luggage.... whats people experience with SWA reimbursement?

I just arrived from FLL today. i checked in my luggage about 2 hours before the flight at the SWA ticket counter.

I arrived at MDW and no luggage. I fileed the claim and am waiting.

My question to all is: Does anyone have suggestions or ideas on what we should do?

The luggage had an expensive purse and a couple pair of expensive sunglasses.

DOes SWA reimburse these items? Any suggestions on what we should be doing from now to prepare in case the bag is lost???

Everyones help is apprecitated.
feysul is offline  
Old Oct 23, 17, 12:25 am
  #2  
 
Join Date: Jul 2008
Posts: 58
It usually shows up on the next flight. The airline will typically courier it out to me, or for a few thousand points I can come and get it myself. I'm a tightwad and I typically come get it myself.

I fly with mission-critical equipment and cannot afford to be without it, so I usually fly in the day before, or at a minimum, 2-3 flights before. I (knock wood) have never had luggage so lost it didn't get to where I was before I needed it. It has been decades since I lost a bag that was never recovered.
photomikey is offline  
Old Oct 23, 17, 6:15 am
  #3  
 
Join Date: Jun 2006
Location: Northern New Jersey
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Posts: 2,709
Originally Posted by feysul View Post
I just arrived from FLL today. i checked in my luggage about 2 hours before the flight at the SWA ticket counter.

I arrived at MDW and no luggage. I fileed the claim and am waiting.

My question to all is: Does anyone have suggestions or ideas on what we should do?

The luggage had an expensive purse and a couple pair of expensive sunglasses.

DOes SWA reimburse these items? Any suggestions on what we should be doing from now to prepare in case the bag is lost???

Everyones help is apprecitated.
Most people have their bags back with in 24 hours. Only things that are usually not covered in bag are but not limited to electronics, cash, and jewelry (mentioned in the contract of carriage). The high end stuff like the sunglasses and hand bags usually would need original receipts. Also, local office usually has 5 days to find bag before the claims department would start working on your case.
Seat13c is offline  
Old Oct 27, 17, 5:22 pm
  #4  
 
Join Date: Mar 2007
Location: SJC/SFO
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Like others said, usually a missing bag arrives on a later flight. That's because the most likely reason for the delay is that baggage handling was running slow or there was a minor goof in handling your bag, like it fell off a conveyor belt or baggage cart and wasn't recovered until too late to make your flight.

On occasion a bag gets badly mis-handled, and getting it to the right place can take days. That happened to one of my bags a few years ago. The routing tag got torn off during handling. Southwest sent it to a lost bag center in Florida and only there figured out it was mine and how to get it to me.

Note that Southwest's policy for reimbursing a bag as lost requires you wait five days before making a claim.

During the interim you may be able to get compensation for ordinary items you buy to make do while waiting for the bag. For example, if your clothes were in the bag, you could (and should!) request reimbursement for buying a new set of clothes to wear. But be ready for Southwest to give you a hard time about this, even if you're only asking for reimbursement for inexpensive items such as a package of underwear and socks at discount store prices. When it happened to me, they were like, "Well can't you wash the clothes you're wearing and wear them again?"
darthbimmer is offline  
Old Oct 27, 17, 5:30 pm
  #5  
 
Join Date: Aug 2012
Location: LAS
Posts: 1,478
Originally Posted by feysul View Post
I just arrived from FLL today. i checked in my luggage about 2 hours before the flight at the SWA ticket counter.

I arrived at MDW and no luggage. I fileed the claim and am waiting.

My question to all is: Does anyone have suggestions or ideas on what we should do?

The luggage had an expensive purse and a couple pair of expensive sunglasses.

DOes SWA reimburse these items? Any suggestions on what we should be doing from now to prepare in case the bag is lost???

Everyones help is apprecitated.
Please let us know what happened.
NextTrip is offline  
Old Oct 27, 17, 7:26 pm
  #6  
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This is the one situation where WN's lack of interline agreements works to your advantage. Unless the bag has been stolen or destroyed, it is somewhere in the WN system and will show up in due course.

If the bag is lost, you will be reimbursed for the fair market value (not replacement cost) up to a limit. Expensive items will require receipts.

Double check that your travel insurance does not require notice in a short period of time. If so, file the notice even though it is not yet time for a claim.
Often1 is offline  
Old Oct 27, 17, 8:24 pm
  #7  
 
Join Date: Jun 2015
Programs: VX Gold/WN Companion
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WN is one of the better when it comes to reuniting luggage. Unless it was stolen or BOTH the luggage tag AND your name tag (hence the importance of a permanent type ID tag), it will show up eventually.

the 1-800 number is useless for this however. Get the direct local number at the baggage office where you arrived and check in periodically for updates.
PAX62 is offline  
Old Oct 27, 17, 9:58 pm
  #8  
 
Join Date: Jul 2011
Location: Sarasota, FL (SRQ)
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Posts: 429
I always check a bag and this happens to me about once per year over 100 segments.

Like others have stated, if there is another flight to your destination that day, there is a high likelihood your bag will be on it and can be delivered to your home/hotel within a couple hours.

In 20+ years of frequent WN travel they have never lost my bag. Good luck.
Hot Pocket is offline  

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