Southwest has apparently lost my bag and it's been more than 24 hours. They say it was scanned at the destination airport, and one of my bags made it, but there has been no sign of the other.

I had to buy new clothes to attend a work event. They have told me to keep my receipts and they will "work on" reimbursing me for them. I have asked and nobody will tell me what the amount of the reimbursement will be, either for the new clothes or the lost luggage.

I booked the flight with a Visa Infinite, which provides supplementary coverage, but the terms are vague.

Does anyone have any recent experience with lost baggage on Southwest?