FlyerTalk Forums - View Single Post - Just lost my luggage.... whats people experience with SWA reimbursement?
Old Oct 23, 2017 | 5:15 am
  #3  
Seat13c
 
Join Date: Jun 2006
Location: Northern New Jersey
Programs: OnePass, AAdvantage, TrueBlue, HHonors
Posts: 2,709
Originally Posted by feysul
I just arrived from FLL today. i checked in my luggage about 2 hours before the flight at the SWA ticket counter.

I arrived at MDW and no luggage. I fileed the claim and am waiting.

My question to all is: Does anyone have suggestions or ideas on what we should do?

The luggage had an expensive purse and a couple pair of expensive sunglasses.

DOes SWA reimburse these items? Any suggestions on what we should be doing from now to prepare in case the bag is lost???

Everyones help is apprecitated.
Most people have their bags back with in 24 hours. Only things that are usually not covered in bag are but not limited to electronics, cash, and jewelry (mentioned in the contract of carriage). The high end stuff like the sunglasses and hand bags usually would need original receipts. Also, local office usually has 5 days to find bag before the claims department would start working on your case.
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