Drastic My Account changes

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Jun 20, 2015, 9:15 am

#31

Tarhee1

Join Date: Dec 2011

Location: PIE

Posts: 33

Has anyone been able to add a companion to a reservation on the new site? I get an error message every time i try.

Jun 20, 2015, 9:47 am

#32

bofc

Join Date: Oct 2006

Posts: 734

The Southwest IT philosophy: "If it isn't broken, break it". If the new site has no improved functionality (which is my initial impression) why make it more time consuming for users experienced with the current site? All this does is add to the customer service center call volume when frustrated customers call instead of using the web. When it launches the first thing I see is "Well this is awkward..." in the Snapshot. Yes it is. Among other adjectives.

Jun 20, 2015, 10:02 am

#33

kaller

Join Date: Nov 2012

Location: AUS, SAN, EDI, BA F, WN Exit Row

Programs: Southwest Airlines AP & CP; BA Gold

Posts: 169

Quote:

Originally Posted by Tarhee1

Has anyone been able to add a companion to a reservation on the new site? I get an error message every time i try.

Yes, last night for a flight two weeks from now. No problems.

Jun 20, 2015, 6:18 pm

#34

zachary

Join Date: Aug 2002

Location: St. Louis, MO

Posts: 1,413

Drastic My Account changes

I can add a companion, but I cannot look at my account overview. I get an error message when I open my accounts.

Jun 21, 2015, 5:42 am

#35

alggag

Join Date: Jan 2010

Location: Houston (HOU/IAH)

Programs: WN, UA, DL, AA, Chase UR, Amex MR

Posts: 2,269

Quote:

Originally Posted by zachary

I can add a companion, but I cannot look at my account overview. I get an error message when I open my accounts.

I've been getting "Well, this is awkward..." where my snapshot should be. At first I thought it was a first day bug but it's still giving me an error on different computers, browsers, and on my iPad.

Jun 21, 2015, 6:51 pm

#36

ftnoob

Moderator, Southwest Airlines and Choice Privileges

Join Date: Mar 2008

Location: Central Texas

Posts: 3,038

My snapshot has only worked once since the facelift. A relative's has worked every time (same computers)

Jun 22, 2015, 2:54 pm

#37

zachary

Join Date: Aug 2002

Location: St. Louis, MO

Posts: 1,413

Is anyone else (other than alggag) unable to see their account summary? All I get is an error message telling me that "This is awkward."

Jun 23, 2015, 6:00 am

#38

InkUnderNails

Join Date: Feb 2008

Location: Nashville, TN

Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond

Posts: 8,043

Quote:

Originally Posted by zachary

Is anyone else (other than alggag) unable to see their account summary? All I get is an error message telling me that "This is awkward."

Mine is working. Well, it is displaying. I did not check the buttons but the page is there. It is still ugly.

Jun 23, 2015, 6:03 am

#39

vacayseeker

Join Date: Aug 2014

Posts: 96

Quote:

Originally Posted by InkUnderNails

Mine is working. Well, it is displaying. I did not check the buttons but the page is there. It is still ugly.

+1 me too

Jun 23, 2015, 6:52 am

#40

mile ho

Join Date: May 2007

Location: DFW

Programs: WN A+, AA, HYATT DIAMOND, SPG

Posts: 1,125

Honestly, I don't care what their site looks like.

They should spend ALL their time on functionality, where they've been abysmal over the last decade.

Jun 23, 2015, 8:41 am

#41

leeinct

Join Date: Nov 2004

Programs: HH Diamond, EX-AA Explat, WN Loyalist

Posts: 366

Mine is broken as well. Hasn't worked on mobile app either.

Jun 23, 2015, 8:45 am

#42

zachary

Join Date: Aug 2002

Location: St. Louis, MO

Posts: 1,413

I just checked the mobile app. It shows the correct number of points, but shows that I have no activity this year even though I'm 81% of the way to A+. Still can't see anything on the main website.

Jun 23, 2015, 9:10 am

#43

nineworldseries

Join Date: Feb 2013

Location: CMH, West Coast

Programs: AA Executive Platinum, oneworld emerald

Posts: 2,741

I'm now aware that Southwest's IT department consists of a lone server in a shed where two chimpanzees constantly plug and unplug wires at random.

Jun 23, 2015, 2:07 pm

#44

GrizShel

Join Date: Apr 2005

Location: Mid-Atlantic

Programs: AA Plat, UA Silver, DL Silver, Marriott Titanium, etc.

Posts: 4,210

Quote:

Originally Posted by tusphotog

The old awards are really hard to book now. You have to log in, click book a flight from the drop down menu at the top, then on the right click My Rapid Rewards, then click "What happened to my awards?," and finally click check dates to get the booking window. Guess they really don't want me to use them.

Doesn't work for me, the My Rapid Rewards click space doesn't lead to anything relevant, just an option to click further to info about A-list, track your trip, or the credit card.

I cannot find the "What happened to my awards" option anywhere. And my existing award reservations are frozen online. Not a happy camper.

Jun 23, 2015, 2:26 pm

#45

smmrfld

Join Date: May 2005

Posts: 4,872

Quote:

Originally Posted by nineworldseries

I'm now aware that Southwest's IT department consists of a lone server in a shed where two chimpanzees constantly plug and unplug wires at random.

I'm gonna align myself with PETA on this one and suggest that you are unnecessarily denigrating chimpanzees with your comment. If what you say is true, we would likely have a more functional site.

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