Drastic My Account changes

Old Jun 19, 15, 3:04 am
  #1  
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Join Date: Nov 2005
Location: SEA
Programs: HH Silver
Posts: 2,267
Drastic My Account changes

The page for "My Account" has drastically changed appearance. Not sure if I like it yet, is going to take some getting used to.
tatterdema is offline  
Old Jun 19, 15, 3:24 am
  #2  
 
Join Date: Jan 2010
Location: Houston (HOU/IAH)
Programs: WN, UA, DL, AA, Chase UR, Amex MR
Posts: 2,216
Same here although it doesn't seem to be totally live yet as I'm getting a bunch of errors and deadends right now.
alggag is offline  
Old Jun 19, 15, 3:27 am
  #3  
 
Join Date: May 2006
Location: TUS/PDX
Programs: WN CP/A-List, AS MVPG75K
Posts: 5,715
Yeesh. Seems to take a while for everything to load and I'm definitely not a fan of the full size photo as a background. AS just did the same thing--it looks terrible there, and it looks awful on WN.

The old awards are really hard to book now. You have to log in, click book a flight from the drop down menu at the top, then on the right click My Rapid Rewards, then click "What happened to my awards?," and finally click check dates to get the booking window. Guess they really don't want me to use them.

I do like having the tier points/segments and companion pass qualifying points/segments visible. The last version made it a bit of a hunt.
tusphotog is offline  
Old Jun 19, 15, 4:30 am
  #4  
 
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 2,254
New pretty cloud pictures. No more SA searches if your awards are booked. After much hunting, the new website dumps you into the old familiar booking engine. Lipstick on a pig.
Tanic is offline  
Old Jun 19, 15, 7:19 am
  #5  
 
Join Date: Jan 2008
Programs: WN A-List, Hertz 5*, Bonvoy Gold
Posts: 3,600
Originally Posted by tusphotog View Post

The old awards are really hard to book now. You have to log in, click book a flight from the drop down menu at the top, then on the right click My Rapid Rewards, then click "What happened to my awards?," and finally click check dates to get the booking window. Guess they really don't want me to use them.
When I log in to "My Account," then "My Rapid Rewards" and "What Happened to my Rewards?," the following message is displayed:

There are currently no Rapid Rewards® awards in your account. You might have awards that are currently reserved for future travel, or you may not have earned enough credits to redeem for a rewards flight.
I have one active/unusued roundtrip standard award, which is supposed to be valid till May 2016. It was there yesterday evening, and I did not use it since then.

Update: I just checked, again, about 20 minutes since last checking, and the award is suddenly appearing, including a link to "Check dates." It looks like this is a work in progress.

I noticed what I believe is something new, listed under Personal Information.
My own account shows that I am opted in for TSA Pre, which makes since, as I have registered with my KTN. However, a family member, who does not have a KTN, is also listed as being opted in. They had CP status last year, but nothing now.

Other accounts, which I also checked, do not have that notation, even though one account belongs to a WN frequent flier, who is one flight shy of A-List status.

Last edited by mke9499; Jun 19, 15 at 7:37 am
mke9499 is offline  
Old Jun 19, 15, 8:51 am
  #6  
 
Join Date: Sep 2013
Posts: 108
Everything is so spread out with huge font and requires a lot of scrolling. At least I can read everything from across the room....
ksuwldkat is offline  
Old Jun 19, 15, 9:31 am
  #7  
 
Join Date: Jan 2014
Posts: 113
Originally Posted by mke9499 View Post
When I log in to "My Account," then "My Rapid Rewards" and "What Happened to my Rewards?," the following message is displayed:



I have one active/unusued roundtrip standard award, which is supposed to be valid till May 2016. It was there yesterday evening, and I did not use it since then.

Update: I just checked, again, about 20 minutes since last checking, and the award is suddenly appearing, including a link to "Check dates." It looks like this is a work in progress.

I noticed what I believe is something new, listed under Personal Information.
My own account shows that I am opted in for TSA Pre, which makes since, as I have registered with my KTN. However, a family member, who does not have a KTN, is also listed as being opted in. They had CP status last year, but nothing now.

Other accounts, which I also checked, do not have that notation, even though one account belongs to a WN frequent flier, who is one flight shy of A-List status.
I believe the opt-in just indicates that you are willing to be randomly selected for TSA Pre. Some people are selected at random even if they haven't paid the $85 fee.
flyerchuk is offline  
Old Jun 19, 15, 9:34 am
  #8  
 
Join Date: May 2005
Posts: 3,668
Anyone find total YTD (not by specific activity) points/flights on the new site yet?
smmrfld is offline  
Old Jun 19, 15, 9:56 am
  #9  
 
Join Date: Nov 2009
Location: La Jolla, California
Programs: KrisFlyer Gold, SWA CP
Posts: 988
Originally Posted by smmrfld View Post
Anyone find total YTD (not by specific activity) points/flights on the new site yet?
Try 'My Account' followed by 'Recent Activity'.
mike_la_jolla is offline  
Old Jun 19, 15, 9:58 am
  #10  
 
Join Date: Sep 2013
Location: Peoria
Programs: Southwest, Best Western Gold, La Quinta, Dollar
Posts: 729
Originally Posted by ksuwldkat View Post
Everything is so spread out with huge font and requires a lot of scrolling. At least I can read everything from across the room....
Its the horrible "Mobile First" website design. Works great if you're using it on a smartphone.... Cumbersome and clunky on a regular monitor, with fonts that are too big and entirely too much scrolling. I hate it.
Peoriaman1 is offline  
Old Jun 19, 15, 10:07 am
  #11  
 
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 1,870
Originally Posted by Tanic View Post
New pretty cloud pictures. No more SA searches if your awards are booked. After much hunting, the new website dumps you into the old familiar booking engine. Lipstick on a pig.
THIS in a nutshell (certainly no pun intended).

Nothing has really "changed" as far as the practical system functionality or actual back-end performance goes. Just lotsa more arts-n-crafts which will require lotsa more clicking-around to conduct one's business.
steved5480 is offline  
Old Jun 19, 15, 10:27 am
  #12  
 
Join Date: May 2005
Posts: 3,668
Originally Posted by mike_la_jolla View Post
Try 'My Account' followed by 'Recent Activity'.
Not finding total points/flights there as were available under "My Rapid Rewards" on the old site...just individual postings/activity. Am I missing something? Using an iPad if that makes a difference.
smmrfld is offline  
Old Jun 19, 15, 10:50 am
  #13  
 
Join Date: Aug 2012
Location: LAS
Posts: 1,457
Where is the RR Shopping Portal?
NextTrip is online now  
Old Jun 19, 15, 11:02 am
  #14  
 
Join Date: Jan 2008
Programs: WN A-List, Hertz 5*, Bonvoy Gold
Posts: 3,600
Originally Posted by NextTrip View Post
Where is the RR Shopping Portal?
Here it is:

https://rapidrewardsshopping.southwe...ed=lk&cont=DLP
mke9499 is offline  
Old Jun 19, 15, 11:18 am
  #15  
 
Join Date: May 2015
Posts: 13
Overall, I like it. However, I could for-go all the scrolling around.
LaceyCooper is offline  

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