Pre-Check is starting! Login and look for Opt-in box (was: coming later this year)
Oct 16, 2013, 9:17 pm
#151
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 2,007
PDX needs to get their ...poop... together with their Precheck process. I flew out of there Monday afternoon and the A-B-C checkpoint had a looooong line. So I went over to the D-E checkpoint. They made every single person stand in the Precheck scanning line. Triple-beep after triple-beep after triple-beep. They wouldn't allow anybody to skip that line to just go into the regular security line, which only had a few people in it at any time. I get to the front of the line, the scanning dragon takes one look at my WN boarding pass and says "Southwest, you don't qualify." No ...poop... lady, and you're making me hold up the people who do! After I got through security and was picking up my stuff by the elevated TSA desk, I overheard a Prechecker complaining to the desk lady about their process, saying it made no sense. I gave my two cents as well. We both filled out TSA complaint cards that some dude apparently reads everyday. The other guy also said he knows their boss or something like that, so he was going to speak with him directly. So I have some faith that something will be done at PDX.
Start with this freak show:
http://www.portofportland.com/POP_Leadership.aspx
first initial last name (allruntogether) at portofportland.com
Hit them all and hit them hard...repeatedly. The old deal about how the TSA "doesn't work for them" is BS. The port runs the airport and the port decides where the checkpoints are and how they're configured. Squeaky wheel and all that jazz.
Oct 16, 2013, 9:51 pm
#152
Join Date: May 2006
Location: TUS/PDX
Programs: WN CP/A-List, AS MVPG75K
Posts: 5,798
PDX needs to get their ...poop... together with their Precheck process. I flew out of there Monday afternoon and the A-B-C checkpoint had a looooong line. So I went over to the D-E checkpoint. They made every single person stand in the Precheck scanning line. Triple-beep after triple-beep after triple-beep. They wouldn't allow anybody to skip that line to just go into the regular security line, which only had a few people in it at any time. I get to the front of the line, the scanning dragon takes one look at my WN boarding pass and says "Southwest, you don't qualify." No ...poop... lady, and you're making me hold up the people who do! After I got through security and was picking up my stuff by the elevated TSA desk, I overheard a Prechecker complaining to the desk lady about their process, saying it made no sense. I gave my two cents as well. We both filled out TSA complaint cards that some dude apparently reads everyday. The other guy also said he knows their boss or something like that, so he was going to speak with him directly. So I have some faith that something will be done at PDX.
The problem is they don't have room (PDX doesn't even have KCM) to alter the lines and do a dedicated PreCheck line, elite line, employee line and regular line. Plus the TSA seems to be woefully understaffed at times.
If you tweet flypdx, you'll get a faster, albeit 140 character, response. I was hoping this was a test, but it doesn't appear like it.
Oct 16, 2013, 10:43 pm
#153
Join Date: Feb 2012
Posts: 751
The new PDX process sucks. I dealt with it last Friday night when I left on AS. At the ABC side they scanned everyone before sending them to the appropriate line. You could get around it by going behind the scanner person, like you're going to the Columbia store, and entering the elite line directly. Luckily there weren't many people in line at 6p on Friday so I was through fairly quickly. It won't be fun in the morning though.
The problem is they don't have room (PDX doesn't even have KCM) to alter the lines and do a dedicated PreCheck line, elite line, employee line and regular line. Plus the TSA seems to be woefully understaffed at times.
If you tweet flypdx, you'll get a faster, albeit 140 character, response. I was hoping this was a test, but it doesn't appear like it.
The problem is they don't have room (PDX doesn't even have KCM) to alter the lines and do a dedicated PreCheck line, elite line, employee line and regular line. Plus the TSA seems to be woefully understaffed at times.
If you tweet flypdx, you'll get a faster, albeit 140 character, response. I was hoping this was a test, but it doesn't appear like it.
Cindy Valladares @cindyv 11h
So @flypdx why new process of getting ticket scanned? Defeats the purpose of priority lane http://ow.ly/i/3rte5 #longlines #notsmart
So @flypdx why new process of getting ticket scanned? Defeats the purpose of priority lane http://ow.ly/i/3rte5 #longlines #notsmart
Oct 17, 2013, 12:01 am
#154
Join Date: May 2006
Location: TUS/PDX
Programs: WN CP/A-List, AS MVPG75K
Posts: 5,798
Yikes. 
I've seen some miserable lines there, but never to get tickets scanned.
One thing I know about PDX--I've been flying there about 2-3x a month since 2008)--the TSA and Port really DO pay attention. PDX is the only airport I've been to where the TSA actively monitors line lengths and wait time. The ticket scanning doesn't serve any purpose. It's not like PreCheck and the elite lines are separate. This is a recent thing (as in last Friday), so I suspect something is going to change.
Until then, I'm going to the Columbia store or bathroom at the D/E checkpoint before I go through security.
I've seen some miserable lines there, but never to get tickets scanned. One thing I know about PDX--I've been flying there about 2-3x a month since 2008)--the TSA and Port really DO pay attention. PDX is the only airport I've been to where the TSA actively monitors line lengths and wait time. The ticket scanning doesn't serve any purpose. It's not like PreCheck and the elite lines are separate. This is a recent thing (as in last Friday), so I suspect something is going to change.
Until then, I'm going to the Columbia store or bathroom at the D/E checkpoint before I go through security.
Oct 18, 2013, 8:42 am
#155
Join Date: Feb 2012
Posts: 751
Got a standard we-will-pass-it-along reply from PDX.
Dear qwertyasdfghzxcvbn,
Thank you for contacting Portland International Airport (PDX). We appreciate your taking the time to tell us about your experience with the Transportation Security Administration's Pre-Check program at PDX, I'm sorry your experience wasn't a good one. I have forwarded your e-mail to the local office of the TSA, and they will get back to you as soon as they are able.
Thank you again for contacting us. I hope your next visit to PDX will be trouble-free.
Thank you for contacting Portland International Airport (PDX). We appreciate your taking the time to tell us about your experience with the Transportation Security Administration's Pre-Check program at PDX, I'm sorry your experience wasn't a good one. I have forwarded your e-mail to the local office of the TSA, and they will get back to you as soon as they are able.
Thank you again for contacting us. I hope your next visit to PDX will be trouble-free.
Oct 20, 2013, 11:14 am
#156
Join Date: Jul 2013
Posts: 5,813
Saw a sign up on the Southwest Concourse in New Orleans Pre Check coming to that concorse in November.
Don't know if Southwest/Airtran will be on board with it but at least they didn't limit it to the Delta concourse as I had feared.
Don't know if Southwest/Airtran will be on board with it but at least they didn't limit it to the Delta concourse as I had feared.
Last edited by rsteinmetz70112; Oct 21, 2013 at 10:10 am
Oct 21, 2013, 9:18 am
#157
Join Date: Feb 2012
Posts: 751
And TSA's reply:
Thank you for taking the time to let us know about your recent experience at the Portland International Airport (PDX) security checkpoint, although we were sorry to learn that it was so frustrating. You are correct in that you shouldn’t have had to wait in line to have your boarding pass scanned since you were traveling on Southwest Airlines and they are not currently participating in the TSA Pre✓™ program, however we do expect Southwest Airlines to join TSA Pre✓™ in the very near future.
This is a new procedure for us and we are still in the process of training our Transportation Security Officers (TSOs) on how best to facilitate this process. We will continue to work with and train our officers to ensure a more expedited process in the future, and I sincerely hope your next trip through PDX is a more pleasant one.
Thank you again for providing feedback – we appreciate comments both positive and negative so we can continue to improves our processes.
This is a new procedure for us and we are still in the process of training our Transportation Security Officers (TSOs) on how best to facilitate this process. We will continue to work with and train our officers to ensure a more expedited process in the future, and I sincerely hope your next trip through PDX is a more pleasant one.
Thank you again for providing feedback – we appreciate comments both positive and negative so we can continue to improves our processes.
Oct 21, 2013, 10:01 am
#158
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,192
"This is a new procedure for us and we are still in the process of training our Transportation Security Officers (TSOs) on how best to facilitate this process. We will continue to work with and train our officers to ensure a more expedited process in the future, and I sincerely hope your next trip through PDX is a more pleasant one."
How much training and re-training and re-training and re-training do these damn idiots need for this simple process?
As Ink would say, "It's not rocket surgery."
How much training and re-training and re-training and re-training do these damn idiots need for this simple process?
As Ink would say, "It's not rocket surgery."
Oct 23, 2013, 2:38 pm
#159
Join Date: Jul 2011
Posts: 226
From skyharbor.com
http://skyharbor.com/airlinesflights...dSecurity.html
The Transportation Security Administration (TSA) PreCheck program is expanding to additional checkpoints at Phoenix Sky Harbor International.
The program, which has been in place at the Terminal 4 A Checkpoint for US Airways, is expanding to Alaska Airlines, American, Delta, Hawaiian, and United. Southwest Airlines is expected to offer PreCheck beginning in Mid-November.
The program, which has been in place at the Terminal 4 A Checkpoint for US Airways, is expanding to Alaska Airlines, American, Delta, Hawaiian, and United. Southwest Airlines is expected to offer PreCheck beginning in Mid-November.
Oct 23, 2013, 3:48 pm
#160
Join Date: Aug 2011
Programs: UA PS, AA GLD, SPG GLD, PC PLT, CC GLD
Posts: 217
Though I echo the "we'll see" attitude, there seems to be some consistency with Southwest using the mid-November estimate for Pre-Check roll out. Here's to cautious hoping for the best (though I'm guessing "glitches" will move that date back!)
Oct 23, 2013, 4:06 pm
#161
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,489
Presumably, in preparation for WN's participation in Pre-Check, they will add a "Trusted Traveler" field to our online profiles (probably adjacent to where "Redress #" currently appears). Once we see that, hopefully Pre-Check participation will be imminent.
Oct 23, 2013, 8:31 pm
#162
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
It seems as if TSA is messing with the Pre-Check procedure at several airports. It may not be as great as we thought just as we finally are seeing light at the end of the approval tunnel.
Oct 24, 2013, 10:02 am
#163
Join Date: Jul 2013
Posts: 5,813
It seems as if TSA is messing with the Pre-Check procedure at several airports. It may not be as great as we thought just as we finally are seeing light at the end of the approval tunnel.
Oct 24, 2013, 2:15 pm
#164
Join Date: Jul 2013
Location: NYC
Programs: DL Plat
Posts: 31
Flew of of SAT yesterday and noticed the pre-check machine being installed in Terminal A (90% southwest) and asked when they expected it to open. They said mid-November to coordinate with Southwest joining the program as well. Interested to see how much quicker it makes things there.
Oct 24, 2013, 3:01 pm
#165
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
It was never going to be as great as the original tests, because so few people participated. Going through North Security at ATL normally pre-check passengers arrive once every 15-30 seconds, the ID Checker mostly has nothing to do. As soon as there programs are rolled out to the mass of frequent flyers their appeal will likely diminish.
I didn't notice it in ATL, but in Vegas on Monday there were several people in line that had no idea what the program was and were taking off their shoes, etc holding up the line.