New boarding policy: A-listers with B's or C's can board after A60
Apr 11, 2013, 10:00 am
#46
Join Date: Jan 2010
Location: Houston (HOU/IAH)
Programs: WN, UA, DL, AA, Chase UR, Amex MR
Posts: 2,269
I utilized the any A-listers not in A group this morning after missing my original flight because of the severe weather in STL. It was announced two or three times.
Apr 11, 2013, 11:16 am
#47
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,650
It's really odd that Southwest has yet to communicate this valuable enhancement to its A-list members.
Apr 12, 2013, 3:35 pm
#48
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
Posts: 4,419
What about A listers on a Business Select fare. I made a change about 90 minutes before, I couldn't check in on the App, when I got to the airport I got a C boarding Pass. A Lister on a business Select fare. Boarding pass said Business Select.
Gate Agent advised to board after A-15, only 3 passengers in the A1-15 group. I tried to board and the person at the boarding area denied me and told me to board in C. I showed him my Business Select Boarding card and he still told me too bad.
Gate Agent advised to board after A-15, only 3 passengers in the A1-15 group. I tried to board and the person at the boarding area denied me and told me to board in C. I showed him my Business Select Boarding card and he still told me too bad.
Apr 13, 2013, 12:01 am
#50
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
Apr 13, 2013, 8:23 pm
#51
Join Date: Sep 2003
Location: LAS
Posts: 1,323
What about A listers on a Business Select fare. I made a change about 90 minutes before, I couldn't check in on the App, when I got to the airport I got a C boarding Pass. A Lister on a business Select fare. Boarding pass said Business Select.
Gate Agent advised to board after A-15, only 3 passengers in the A1-15 group. I tried to board and the person at the boarding area denied me and told me to board in C. I showed him my Business Select Boarding card and he still told me too bad.
Gate Agent advised to board after A-15, only 3 passengers in the A1-15 group. I tried to board and the person at the boarding area denied me and told me to board in C. I showed him my Business Select Boarding card and he still told me too bad.
Apr 13, 2013, 9:10 pm
#52
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
Posts: 4,419
What made it worse, after I got on and walking thru past the jetway, he basically harrassed me all the way down, letting me know that he was right and I was wrong. I didn't even look his way or speak to him as I knew if I did, my chances of baording that flight would've been slim. I have sent a nice email to Southwest about the situation.
Apr 14, 2013, 2:21 pm
#53
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,710
Don't you love when you you know more about the rules and operations of the airline than the employee? I once had a light discussion with 3 FA's once about Business Select / A List perks & differences and they were pretty clueless about the details...
Apr 14, 2013, 5:04 pm
#54
Join Date: Sep 2012
Posts: 99
However, standing at the gate desk, last week a CSR told a passenger they could buy EBCI for $10... Went up to $12.50 a couple months ago!!! When I corrected her, it was clearly first she had heard of it. I know there's a lot to know, but a CSR should know!
Apr 17, 2013, 1:36 pm
#56
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,222
Just like COdbaUA calls everything Premier this and that signifying nothing, WN made a mistake calling its elite status levels A list, confusing it with the boarding process scheme
Dec 5, 2013, 1:45 pm
#57
Join Date: Sep 2010
Location: Orange County, CA
Programs: AMEX Plat, Hyatt Explorist, JetBlue Mosaic, Wyndham Diamond, National Executive Elite
Posts: 169
First of all this policy has been a lifesaver for me as I often change flights within the 36 hour window.
This week I have have experienced two strange deviations from the process and I'd like to know if this has happened to anyone else. Wednesday I switched to an earlier flight from DAL to HOU. When the GA handed me my C2 pass she said, "You can go ahead and board with business." I thought she was crazy because there was no indication on the pass that this would be OK. I figured it was worth the try since worst case I'd board A61. No questions asked when I boarded around A5.
The second experience just happened DEN to LAX. I had C26 and right about the time the GA was going to call A31-60 he looked over at me and said, "A-List?" I nodded and he waved me through.
Have anyone else experienced anything like this?
This week I have have experienced two strange deviations from the process and I'd like to know if this has happened to anyone else. Wednesday I switched to an earlier flight from DAL to HOU. When the GA handed me my C2 pass she said, "You can go ahead and board with business." I thought she was crazy because there was no indication on the pass that this would be OK. I figured it was worth the try since worst case I'd board A61. No questions asked when I boarded around A5.
The second experience just happened DEN to LAX. I had C26 and right about the time the GA was going to call A31-60 he looked over at me and said, "A-List?" I nodded and he waved me through.
Have anyone else experienced anything like this?
Dec 16, 2013, 4:09 pm
#59
Join Date: Aug 2000
Location: Edmond, Oklahoma
Programs: DL Gold, UA Ag Muti-year WN Companion Pass, A+, Hilton Diamond, Marriott Plat Ntl EmExElite
Posts: 941
This weekend my morning flight was cancelled. I was given B-60 on the later flight. Before I could say anything, the agent circled the A List on my BP and told me to board before the B-group.
She told me that if you change a flight prior to 36 hours you don't always get the A Boarding pass. Since all my flights lately have been totally full, and with all the ways to get an A boarding pass I think this situation is going to continue. I just hope they don't start having the A boarding group to be A1-A90, which will pretty much end the belief that an A group number guarantees you won't get a center seat.
Both flights I was on they made the announcement about any A-Listers can board prior to the B group. Needless to say flight was totally full and I was very happy they honored the A-List promise.
She told me that if you change a flight prior to 36 hours you don't always get the A Boarding pass. Since all my flights lately have been totally full, and with all the ways to get an A boarding pass I think this situation is going to continue. I just hope they don't start having the A boarding group to be A1-A90, which will pretty much end the belief that an A group number guarantees you won't get a center seat.
Both flights I was on they made the announcement about any A-Listers can board prior to the B group. Needless to say flight was totally full and I was very happy they honored the A-List promise.