tmread

FWIW... I was issued my (first) companion pass around Feb 16th of this year with an expiration of 3/31/12.

The website is now saying an expiration of 12/31/11.

Not thrilled. I'm calling somebody next week if this continues to be the case. My companion pass info is wildly inconsistent right now.

You would have thought they would have tested these with a few anonymized accounts and checked for accuracy.

Or not.

Wingrider

The upcoming flight data is starting to show up, but in my case award/CP booked flights are missing after the shift to 2.0. They previously showed up on my upcoming flights.

I have 6 1 way award flights with dates from 3/10 to 3/17 that I booked for family members that are missing.

I also have 3 RT award flights with dates in May that are missing.

Last, I have a CP booking I made for a flight in May that is missing. If I look at the matching record for my flight, it doesn't reflect having a CP attached and you can even ADD CP to it again.

Arrgh.

chuckworth

Same experience here. I have been patient with the whole change over and was hoping that everything would return to calm today, but still noticing various inconsistencies with my CP. The website says my CP expires on 12/31/2011 but the automated 800 number disagrees and says that my CP expires on 12/31/2012.

AZChick

Hi All,

Right now, I have 40 credits toward CP, needing 60 by 12/10/11 (this is the old system version). It's true that I have until 12/10/11 to earn my 60 credits through credit card spend at $1200/credit and one way flight=1 credit, correct? Southwest is in fact doing the "rolling" 12 month program through the end of 2011? Where is this old system being tracked, because i'm doing it manually now since I don't trust Southwest (:

For A-List, you needed 32 one way flights in the old system. In July of this year, I will hit 32 one way flights (from July of 2010 to July of 2011). Am I correct in assuming that Southwest is also honoring the old system requirements through all of 2011? I just want to make sure I have my information correct and that I will in fact hit A-List in July.

Thanks for all of your help!!

nsx

Yes, you are correct on all points.

wdbaldwin

I must say I am totally confused with this new rr2.0. Before the end of February I had about 95 credits toward companion pass I charged $30k+ on my SW Visa that should have posted on feb 28 but now I am like 40% of qualifying for companion pass!!?? I called Wednesday and the csr had advised me to check back in 48 hours. Also in one spot on the sw web site it says I am on a list and another I'm about 30% there. I plan to call sw again on Monday. But does anyone know if based on 95 segments toward companion pass at feb 28 if I should be able to transfer my credit card points to round my segments up to 100 and qualify for companion pass or because I did not qualify for companion pass at feb 28, I am screwed?? Also if I do qualify for companion pass by transferring points from my credit card will it expire in 12 months? At 12/31/2011 or 12/31/2012? The new SWrr2 in my humble opinion is a real cluster f. Any answers out there from anyone? Anyone?? Thanks.

nsx

Your questions were answered here, but the thread has fallen to page 3:

http://www.flyertalk.com/forum/south...mail-only.html

It's also covered on blogsouthwest.com

dc2

Question for WTG fares booked before 3/1/2011, but flown after 3/1/2011--How is SWA figuring out how many points to assign?

When I booked the travel, it was 1 credit each way. The equivalent would be 1200 points each way. But, if I purchased the same itinerary today the WTG fare outbound points are 696 points and the return points are 354. I imagine the values will go higher the closer to departure--so what point values will SWA assign to these previously booked flights?

pinniped

+1. I had 25 flights between 3/1/10 and 2/28/11. Actually, all but one or two since August 2010. I will easily cross 32 flights by April.

I assume that I become A-List when I complete the 32nd flight per the "old" rules? The website now only shows the "new" rules - my flights taken since 1/1/11.

At least...that's what I gather here from reading numerous threads. I can't find that rule posted on the website. In fact, I was half-expecting that the 25 flights might trigger A- the way 50 flights seems to have triggered A+. But that did not happen.

nsx

See http://www.flyertalk.com/forum/south...mail-only.html