A terrible experience with Sixt.
Jun 14, 2016, 8:37 pm
#62
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Original Poster
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Jun 14, 2016, 8:44 pm
#63
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,582
Jun 14, 2016, 10:47 pm
#64
FlyerTalk Evangelist
Join Date: Sep 2005
Location: Capetown
Programs: Marriott Lifetime Plat, IHG and Hilton Diamond, LH SEN, BA Gold
Posts: 10,163
This would have been a challenge even to the nicest Bavarian people. Seriously. It depends how you deal with the people. I am more on the very kind end and speaking friendly to the right people brings better results compared to yelling and shouting at call centre agents.
Jun 30, 2016, 1:11 pm
#66
Suspended
Original Poster
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
This would have been a challenge even to the nicest Bavarian people. Seriously. It depends how you deal with the people. I am more on the very kind end and speaking friendly to the right people brings better results compared to yelling and shouting at call centre agents.
Me too. And, they got that €500 (and then some) back pretty quick, here's my current Sixt rental:
Mar 2, 2018, 8:35 am
#67
Join Date: Mar 2018
Posts: 1
This would have been a challenge even to the nicest Bavarian people. Seriously. It depends how you deal with the people. I am more on the very kind end and speaking friendly to the right people brings better results compared to yelling and shouting at call centre agents.
I sent a pm to you.
Apr 18, 2018, 7:00 am
#69
Join Date: Apr 2018
Posts: 1
I have kind of a similar issue with them.
In December last year I went to Barcelona and rented an opel corsa at the airport. I also rented it with snow chains. At the counter they provided me with a Key and the snow chain kit and they said were the car was parked. Nothing else, so no verification of a kind was done before receiving the car but on the contract there was indication of rim scratches.
During our travel to Andorra, I was always careful, and only used snow chains once.
Unfortunately when I went to deliver the car, at the airport, I was late for my flight so I didn't had enough time to check the car with the assistant.
A few weeks later I've received an email with "supposed" rim scratches that I've done to the car. I knew the car was given to me already with rim scratches, it's on the contract, but now they are saying that the scratches are deeper and it needs to be fixed, so they decided to bill me for the repair. I replied saying that I wasn't aware of new scratches, and I was careful when driving, but they ignored it and so did I.
Today I've received an email from Profaktura Auslandsinkasso GmbH saying that their client (Sixt) contracted them to collect my bill and now i have to pay more money because I didn't pay it on the right amount of time, plus all the expenses from Profaktura Auslandsinkasso. So I'm not sure what I should do. Honestly I think that Sixt is trying to make me pay for all the rim damages that were done before I rented the car.
I was careful, like always, I didn't drive on dangerous roads, most of them were highways so I'm surprised with it.
What should I do? Should I contact Flying Lawyer?
In December last year I went to Barcelona and rented an opel corsa at the airport. I also rented it with snow chains. At the counter they provided me with a Key and the snow chain kit and they said were the car was parked. Nothing else, so no verification of a kind was done before receiving the car but on the contract there was indication of rim scratches.
During our travel to Andorra, I was always careful, and only used snow chains once.
Unfortunately when I went to deliver the car, at the airport, I was late for my flight so I didn't had enough time to check the car with the assistant.
A few weeks later I've received an email with "supposed" rim scratches that I've done to the car. I knew the car was given to me already with rim scratches, it's on the contract, but now they are saying that the scratches are deeper and it needs to be fixed, so they decided to bill me for the repair. I replied saying that I wasn't aware of new scratches, and I was careful when driving, but they ignored it and so did I.
Today I've received an email from Profaktura Auslandsinkasso GmbH saying that their client (Sixt) contracted them to collect my bill and now i have to pay more money because I didn't pay it on the right amount of time, plus all the expenses from Profaktura Auslandsinkasso. So I'm not sure what I should do. Honestly I think that Sixt is trying to make me pay for all the rim damages that were done before I rented the car.
I was careful, like always, I didn't drive on dangerous roads, most of them were highways so I'm surprised with it.
What should I do? Should I contact Flying Lawyer?
May 7, 2018, 3:27 am
#70
Join Date: May 2018
Programs: Flying blue, Avis, Sixt , Miles and More
Posts: 1
Collision Damage Waiver- for nothing
To add to the list of troubles with Sixt- I discovered that collision damage waivers are really at the discretion of Sixt, and their policy is to deny everything.
I recently rented a car and while driving on the highway I put my coffee down and accidentally swerved into the side bumper rail. It was a complete accident (my first one) and at the time I thought, thank god I got the collision damage insurance (which cost me half of the total car rental price). The car was only physically damaged. I returned the car and reported the incident and was shocked when instead of a bill for the maximum amount as part of the insurance, I had the full bill- over 13,000 (which when I look up the value of the car, is the value of the entire car).
When I asked why the full amount, it is allegedly because of "gross negligence" on my part and therefore the insurance I paid for is invalid. I have been asking for an explanation of how drinking a beverage is "gross negligence", and have received none, only directives to pay. I am left wondering why even offer collision damage insurance if it is not really an offer. Also I want to add that finding the information for the insurance and its exclusion criteria was one of the most difficult things I have done recently, and so at the very least transparency would be appreciated.
I am a Premium customer at Sixt, recently switched over from Avis, and it's safe to say I will never return to Sixt again.
I recently rented a car and while driving on the highway I put my coffee down and accidentally swerved into the side bumper rail. It was a complete accident (my first one) and at the time I thought, thank god I got the collision damage insurance (which cost me half of the total car rental price). The car was only physically damaged. I returned the car and reported the incident and was shocked when instead of a bill for the maximum amount as part of the insurance, I had the full bill- over 13,000 (which when I look up the value of the car, is the value of the entire car).
When I asked why the full amount, it is allegedly because of "gross negligence" on my part and therefore the insurance I paid for is invalid. I have been asking for an explanation of how drinking a beverage is "gross negligence", and have received none, only directives to pay. I am left wondering why even offer collision damage insurance if it is not really an offer. Also I want to add that finding the information for the insurance and its exclusion criteria was one of the most difficult things I have done recently, and so at the very least transparency would be appreciated.
I am a Premium customer at Sixt, recently switched over from Avis, and it's safe to say I will never return to Sixt again.
