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-   -   Sixt at LAX [merged experience reports] (https://www.flyertalk.com/forum/sixt-sixt-card/1574475-sixt-lax-merged-experience-reports.html)

xZ4sdDMlSu4aiq63 Jan 21, 2020 12:10 pm


Originally Posted by netlord (Post 31977994)
Hey guys, this is more a general question, I'm under the impression that the courtesy time for pickup is now 30 mins instead of 60? I imagine that adding the flight number makes no difference...

I'm really disappointed they've decided to make this change...

Is this really something that could cause a problem? When arriving in the U.S for example customs/imigration can take hours, how can I know the exact time +-30min when i will pick up the car. I usually put 1 hour after scheduled arrival as pick up time and input flight nr. But what if there's delays , can they cancel my reservation if I'm to late ?
My previous experiences where I've deviated from the pick up time they just changed pick up to when i actually pick up

netlord Jan 21, 2020 12:49 pm


Originally Posted by xZ4sdDMlSu4aiq63 (Post 31978049)
Is this really something that could cause a problem? When arriving in the U.S for example customs/imigration can take hours, how can I know the exact time +-30min when i will pick up the car. I usually put 1 hour after scheduled arrival as pick up time and input flight nr. But what if there's delays , can they cancel my reservation if I'm to late ?
My previous experiences where I've deviated from the pick up time they just changed pick up to when i actually pick up

That is what I'm trying to find out, I do exactly the same thing, there is no consistency between sixt customer service representatives, one says it's 30 mins and another one that it's 60.

This is one of the emails I've received from Sixt USA. They say 30, on Twitter 60...

Thank you for your email.


After review, we will only be able to hold a booking up to 30 minutes. Can you please what time you are looking to pick-up your booking?


We look forward to your reply.


Best regards,

Nils Petter Bro Feb 5, 2020 12:50 am

I rented a GLS/X7/Escalade from LA last month
followed the advice and booked from beverly Hills - great service and NO people in line
The GLS wasn't returned yet - so they upgraded me to a Range Rover Sport
great car

Now im coming back to LA and I have booked the same class again - this time im picking up from LAX
Anyone knows what they are giving these days ? Heard that they got new Esclades but im curious

xZ4sdDMlSu4aiq63 Feb 5, 2020 2:16 am


Originally Posted by Nils Petter Bro (Post 32034464)
I rented a GLS/X7/Escalade from LA last month
followed the advice and booked from beverly Hills - great service and NO people in line
The GLS wasn't returned yet - so they upgraded me to a Range Rover Sport
great car

Awesome upgrade, congrats ! Can I ask how long the rental was ? I’m guessing a shorter one since you got the Range Rover

Nils Petter Bro Feb 5, 2020 8:01 am

6 days rental - same price for this RR as the mercedes classic i Turoed for 1 day :)

Jerome10 Feb 20, 2020 3:15 pm

Any info as of Feb 2020 on XFAZ (GLS, X7, Escalade) at LAX? Particularly with regards to the BMW X7 being available?

Nils Petter Bro Feb 21, 2020 12:54 am


Originally Posted by Jerome10 (Post 32094862)
Any info as of Feb 2020 on XFAZ (GLS, X7, Escalade) at LAX? Particularly with regards to the BMW X7 being available?

hi again
so I was there on sunday

i had a white !! Escalade ESV with 17.000 miles on the clock
giant car
I saw a black X7 that dropped off when I took off
and on delivery I walked through the lot and there was a new white X7 parked there and another couple of white Escalades
no GLS in sight

i had no choice on pick up - only one in the lot


many GLE and GLC and even the brand new GLB was there

also many Jeep Gladiators !!! New favorite car

I even managed to get a look at their 1 year old inventory list
Can’t post it though - must have 5 bulletins first 😩🤷‍♂️

Matt93 Mar 2, 2020 7:33 am

I rented a Chevy Suburban 2 weeks ago from this location. They offered me an upgrade to a Cadillac Escalade for $150 but I declined. The Suburban they gave me was brand new...4 miles on the odometer. It was a great vehicle for 2 adults, 3 kids and luggage. It had plenty of charging ports so their phones kept them busy in LA traffic. Pickup and dropoff was a breeze and I like their building as everything is stored inside. I dropped it off with 615 miles on it so it is well worked in now :)

GoSooners21 Mar 3, 2020 11:44 pm

Couple questions: looking to rent from Sixt here in a couple weeks in Los Angeles. Have read through this thread and saw some suggest Beverly hills or Downtown location instead of airport. My question is I'm hoping for a BMW X7, would be fine with Escalade if I had too so looking at booking XFAZ. Would I be more likely to get the X7 if i went with one of those locations since they're cheaper or better off at LAX?

If I could not get those would probably just look at getting the range rover guaranteed but not certain about that.

Nander Mar 4, 2020 7:50 am

I have a car reserved at Sixt LAX this Friday, but also have a back-up reservation at Hertz. Two questions related to this:
1) I just got an e-mail asking me to do the "online check-in". If I do this check-in, will I still be able to cancel the reservation?
2) Do I have to do the online check-in to be able to see in the app what car I have been assigned?

Greggy50 Mar 5, 2020 3:38 pm

Hello

I have booked an XFAR (Velar or Similar) from Beverley Hills through SIXT and wondered what car I was likely get?

I have heard it may be an XC90 but would rather avoid that if possible...

Thanks

Jerome10 Mar 8, 2020 12:21 pm


Originally Posted by Nander (Post 32140609)
I have a car reserved at Sixt LAX this Friday, but also have a back-up reservation at Hertz. Two questions related to this:
1) I just got an e-mail asking me to do the "online check-in". If I do this check-in, will I still be able to cancel the reservation?
2) Do I have to do the online check-in to be able to see in the app what car I have been assigned?

Sorry I can't answer your question, but I would also be curious about this!

Pseudo Nim Mar 8, 2020 4:35 pm


Originally Posted by Nander (Post 32140609)
I have a car reserved at Sixt LAX this Friday, but also have a back-up reservation at Hertz. Two questions related to this:
1) I just got an e-mail asking me to do the "online check-in". If I do this check-in, will I still be able to cancel the reservation?
2) Do I have to do the online check-in to be able to see in the app what car I have been assigned?

For 2), no, I never check in in Europe and it still works just fine to show the car. So the question is, does it even show you the car in the US? Pretty sure you can’t see the assigned car at all, at least I don’t think it has worked for me for the last few rentals including one this week in Guam.

Nander Apr 2, 2020 2:14 pm


Originally Posted by Jerome10 (Post 32157062)
Sorry I can't answer your question, but I would also be curious about this!

I did the online check-in in the end. I was happy with the car given to me by Sixt, so never had to try to cancel. I could never see what car I had been assigned (not even right before pick-up), so maybe this doesn't work in the US.

kxc262 Apr 2, 2020 4:23 pm

The SIXT app use to let you choose specific vehicles 30 mins before scheduled pick up. Now it seems like it no longer lets you do this.


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