How much do you or your company spend on PPS sector qualification?
#31
Join Date: Dec 2002
Location: CVG
Programs: SQ PPS, DL Gold Medallion
Posts: 2,508
Originally Posted by SuperFlyBoy
I only required a Raffles pax (hopefully PPS or Solitaire) to be upgraded to first, in order to accomodate me in Raffles on a flight from SIN to DEL (waitlisted for a second day, already flown JFK-FRA-SIN, stuck in SIN), and received the below reply from SQ, that they do not upgrade:
"I appreciate your feedback....and your suggestion to upgrade confirmed passengers to a higher class to free up seats for passengers on the waitlist. However, please may I take this opportunity to explain that, as a matter of policy, we do not usually upgrade passengers to a higher class of travel even if there are seats available, out of fairness to passengers who have paid premium fares to travel in the higher classes. This policy also applies to our Priority Passengers as well as our KrisFlyer top tier customers.
I regret your disappointment on this. We would upgrade passengers without payment of the fare difference only if there are compelling reasons, such as an overbooking situation, and our Priority Passengers would get priority to be
upgraded."
(There was an overbooking situation on Raffles, plus I was on a waitlist for J class)
"I appreciate your feedback....and your suggestion to upgrade confirmed passengers to a higher class to free up seats for passengers on the waitlist. However, please may I take this opportunity to explain that, as a matter of policy, we do not usually upgrade passengers to a higher class of travel even if there are seats available, out of fairness to passengers who have paid premium fares to travel in the higher classes. This policy also applies to our Priority Passengers as well as our KrisFlyer top tier customers.
I regret your disappointment on this. We would upgrade passengers without payment of the fare difference only if there are compelling reasons, such as an overbooking situation, and our Priority Passengers would get priority to be
upgraded."
(There was an overbooking situation on Raffles, plus I was on a waitlist for J class)
#32
Join Date: Aug 2004
Location: Europe
Posts: 2,341
Originally Posted by SuperFlyBoy
It obviously can be, and is, being done.
Therefore, I rest my case, and stipulate that SQ's retort to my communication is not quite right...
Therefore, I rest my case, and stipulate that SQ's retort to my communication is not quite right...
Originally Posted by SQ
However, please may I take this opportunity to explain that, as a matter of policy, we do not usually upgrade passengers to a higher class of travel even if there are seats available, out of fairness to passengers who have paid premium fares to travel in the higher classes. This policy also applies to our Priority Passengers as well as our KrisFlyer top tier customers.
Originally Posted by SuperFlyBoy
I only required a Raffles pax (hopefully PPS or Solitaire) to be upgraded to first, in order to accomodate me in Raffles on a flight from SIN to DEL (waitlisted for a second day <snip>)
You knew you were waitlisted and not being PPS, you must have known you'd be behind KrisFlyer elites in clearing the waitlist. Or did you not know from a two-day waitlist that there was a chance you wouldn't be flying in Raffles?
More importantly, however, you ended up flying in Raffles. The process wasn't ideal for you, but my guess is that this doesn't fit the definition of a compelling situation for SQ to break its policy of "no upgrades."
Yowling about this well-known "no upgrades" policy really isn't accomplishing anything at this point other than prevent you from moving on. If you don't consider Raffles "much above Y" and because getting PPS will only make future "no waitlist" experiences less likely (and not impossible), there are far cheaper ways to achieve *G status -- and you won't ever again need to stress out about a near-downgrade from a class not much above Y.
#33
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
Originally Posted by MovieMan
I got that, but what is it that you're arguing for again? That you wish SQ would upgrade people regularly as a matter of policy, like some other airlines do? If so, I think you'll find some people disagreeing with that here, including me.
#34
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
Originally Posted by jjpb3
What they said was they didn't upgrade as a matter of policy:
There is no inconsistency.
You only required a deviation from policy so you could be accommodated? Waitlisting isn't that uncommon on SQ flights, which is why PPS membership is so valuable to many FTers.
You knew you were waitlisted and not being PPS, you must have known you'd be behind KrisFlyer elites in clearing the waitlist. Or did you not know from a two-day waitlist that there was a chance you wouldn't be flying in Raffles?
More importantly, however, you ended up flying in Raffles. The process wasn't ideal for you, but my guess is that this doesn't fit the definition of a compelling situation for SQ to break its policy of "no upgrades."
Yowling about this well-known "no upgrades" policy really isn't accomplishing anything at this point other than prevent you from moving on. If you don't consider Raffles "much above Y" and because getting PPS will only make future "no waitlist" experiences less likely (and not impossible), there are far cheaper ways to achieve *G status -- and you won't ever again need to stress out about a near-downgrade from a class not much above Y.
There is no inconsistency.
You only required a deviation from policy so you could be accommodated? Waitlisting isn't that uncommon on SQ flights, which is why PPS membership is so valuable to many FTers.
You knew you were waitlisted and not being PPS, you must have known you'd be behind KrisFlyer elites in clearing the waitlist. Or did you not know from a two-day waitlist that there was a chance you wouldn't be flying in Raffles?
More importantly, however, you ended up flying in Raffles. The process wasn't ideal for you, but my guess is that this doesn't fit the definition of a compelling situation for SQ to break its policy of "no upgrades."
Yowling about this well-known "no upgrades" policy really isn't accomplishing anything at this point other than prevent you from moving on. If you don't consider Raffles "much above Y" and because getting PPS will only make future "no waitlist" experiences less likely (and not impossible), there are far cheaper ways to achieve *G status -- and you won't ever again need to stress out about a near-downgrade from a class not much above Y.
I am already *G on TG/UA.
If you were in my position, I am sure you would react in the same way, but I forgot - you may already be a PPS....and I am trying to achieve this...
You are entitled to your opinions and I, to mine....
#35
Join Date: Aug 2004
Location: Europe
Posts: 2,341
Originally Posted by SuperFlyBoy
I am already *G on TG/UA.
If you were in my position, I am sure you would react in the same way, but I forgot - you may already be a PPS....and I am trying to achieve this...
If you were in my position, I am sure you would react in the same way, but I forgot - you may already be a PPS....and I am trying to achieve this...
(1) you're already *G
(2) you find Raffles overrated
Originally Posted by SuperFlyBoy
I have just flown Raffles on 5 sectors, and albeit nice, it's not that much better than economy -seriously!
(3) PPS means flying more in Raffles.
Strip out the *G benefits of PPS (because you're already *G) and the very very small chance of op-ups -- I believe you also said
Originally Posted by SuperFlyBoy
Right, benefits may vary, according to each's opinion, but for me, there is really not much benefit, **especially** after receiving SQ's reply to my questioning them keeping 4 First seats open until AFTER cutoff (45 mins before departure) on last night's SIN-DEL flight, and not upgrading PPS or Solitaire's up to first, to give me room to fly in Raffles!! ...
Guess what, they *actually* put it in WRITING to me today, that they would never upgrade anyone! Dude, this is a big
Guess what, they *actually* put it in WRITING to me today, that they would never upgrade anyone! Dude, this is a big
I guess you intend to fly mainly in First? Or you value SKL access in SIN that much? Or you really like the double baggage allowance?
#36
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
Originally Posted by jjpb3
I actually do find your opinions interesting, particularly since I'm having trouble finding how the following are consistent:
(1) you're already *G
(2) you find Raffles overrated
and
(3) PPS means flying more in Raffles.
Strip out the *G benefits of PPS (because you're already *G) and the very very small chance of op-ups -- I believe you also said
-- you've taken out many of the benefits that other people I know find very valuable.
I guess you intend to fly mainly in First? Or you value SKL access in SIN that much? Or you really like the double baggage allowance?
(1) you're already *G
(2) you find Raffles overrated
and
(3) PPS means flying more in Raffles.
Strip out the *G benefits of PPS (because you're already *G) and the very very small chance of op-ups -- I believe you also said
-- you've taken out many of the benefits that other people I know find very valuable.
I guess you intend to fly mainly in First? Or you value SKL access in SIN that much? Or you really like the double baggage allowance?
#37
Suspended
Join Date: Mar 2004
Posts: 499
Originally Posted by SuperFlyBoy
I'm not arguing, but simply stating that a top-level tier SQ passenger (PPS/Solitaire) should be upgraded to first, provided seats are available, to accomodate a Raffles passenger in his class of travel....or do you think that a PPS/Solitaire should *never* be upgraded at all??
Otherwise, I think PPS/Solitaire passengers should *never* be upgraded. It would be nice, but then where do we go from there? Random acts of kindness can turn into a massive addiction and the diminishment of a stellar product.
#38
Join Date: Mar 2003
Programs: BA GGL; AA LT Gold; AS 100K; DL MM GM; Hyatt G*list, Hilton Diamond; SQ silver
Posts: 3,806
I did once do some computations to figure out how much I spend per sector.... But the answer depends on how you devide the cost of a ticket involving another airline than SQ.
If I do try to guess what SQ gets out of me, then I spend 120$/sector. If I do not, then I spend 240$/serctor.
If I do try to guess what SQ gets out of me, then I spend 120$/sector. If I do not, then I spend 240$/serctor.
#40
FlyerTalk Evangelist
Original Poster
Join Date: Sep 2003
Location: Thanks for the Memories !!!
Posts: 10,657
Originally Posted by DeltaFlyingProf
I did once do some computations to figure out how much I spend per sector.... But the answer depends on how you devide the cost of a ticket involving another airline than SQ.
If I do try to guess what SQ gets out of me, then I spend 120$/sector. If I do not, then I spend 240$/serctor.
If I do try to guess what SQ gets out of me, then I spend 120$/sector. If I do not, then I spend 240$/serctor.
#41
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
Originally Posted by flyUAyounger
A passenger should only be upgraded to First or Business if the class below that is overbooked, and there are confirmed and ticketed passengers with no seats assigned.
Otherwise, I think PPS/Solitaire passengers should *never* be upgraded. It would be nice, but then where do we go from there? Random acts of kindness can turn into a massive addiction and the diminishment of a stellar product.
Otherwise, I think PPS/Solitaire passengers should *never* be upgraded. It would be nice, but then where do we go from there? Random acts of kindness can turn into a massive addiction and the diminishment of a stellar product.
Then I guess you are of the opinion that one should never be given a car rental upgrade (or a car at all) when vehicles in the particular class reserved are in short supply...
Same with all other possibilities in life...
However, the operational upgrades on SQ do happen, and more frequently than "*never*", but less often than other carriers, so I do not think I am out of order here....
Do you think one should be denied carriage for a week (which would have been my case), when they do have seats on board a higher class, where they can upgrade other passengers with elite status - obviously, you do not...
(*and* I asked SQ whether I could payfor the upgrade into F, just to get on the flight in a PPS-earning category, but they refused, as they couldn't calculate the fare, so the only option was the above)
Last edited by SuperFlyBoy; Jun 30, 2006 at 12:25 am
#42
FlyerTalk Evangelist
Join Date: Oct 2005
Location: UKB
Posts: 11,436
In before Kiwiflyer cleans up this mess
But on a serious note, I think SuperFlyBoy has been spoiled too much with the American carriers NW, UA, US, DL etc.... with their free upgrade policies. You must understand that some people value PPS more heavily than others. In your case by reading, I am seeing that PPS does not seem to matter much to you. I would love to have PPS, but as I fly on my own dime and my parents pay for me I am already happy enough to fly Y.
I agree with other's that PPS/Solitare/Lifetime member should not be get complimentary upgrades. Why do you think people pay TOP dollar for SQ premium products? The reason is that they find it worth it. If you upgrade people for free it makes the product worth a lot less. In the overbook situation there is no choice. The reason is SQ is successful even when Fuel is $70 a barrel is that they have a strong Premium product people are willing to pay for. Even their Y is amazing with their Wisemen 3000
But on a serious note, I think SuperFlyBoy has been spoiled too much with the American carriers NW, UA, US, DL etc.... with their free upgrade policies. You must understand that some people value PPS more heavily than others. In your case by reading, I am seeing that PPS does not seem to matter much to you. I would love to have PPS, but as I fly on my own dime and my parents pay for me I am already happy enough to fly Y.
I agree with other's that PPS/Solitare/Lifetime member should not be get complimentary upgrades. Why do you think people pay TOP dollar for SQ premium products? The reason is that they find it worth it. If you upgrade people for free it makes the product worth a lot less. In the overbook situation there is no choice. The reason is SQ is successful even when Fuel is $70 a barrel is that they have a strong Premium product people are willing to pay for. Even their Y is amazing with their Wisemen 3000
#43
Join Date: Jan 2003
Location: UK
Programs: BAEC, LH M&M
Posts: 938
SQ has a clear business model which means that they think overall they get more revenue by not offering upgrades except in exceptional circumstances. Other airlines, car rental companies and hotels have different business models in which offering upgrades is an integtral part. The SQ model obviously works well for them as they are a very profitable company and you can see from here that a number of passengers do really appreciate the fact that SQ do not fill their premium cabins with upgrades.
#44
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
Originally Posted by fumitani
In before Kiwiflyer cleans up this mess
But on a serious note, I think SuperFlyBoy has been spoiled too much with the American carriers NW, UA, US, DL etc.... with their free upgrade policies.
But on a serious note, I think SuperFlyBoy has been spoiled too much with the American carriers NW, UA, US, DL etc.... with their free upgrade policies.
Originally Posted by fumitani
I would love to have PPS, but as I fly on my own dime and my parents pay for me I am already happy enough to fly Y.
Originally Posted by fumitani
Even their Y is amazing with their Wisemen 3000
And, for the record, I *paid* 2x the amount of money that any other carrier would charge for transporting me around the world, taking one day *longer* (one day, *without* considering the one day SQ delay in SIN) than the others, for the experience of Raffles for those legs, as well as achieving PPS...
#45
Suspended
Join Date: Mar 2004
Posts: 499
Originally Posted by SuperFlyBoy
Nice - elites should *never* be rewarded...