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Old Dec 9, 2021, 5:23 am
  #1  
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Join Date: Nov 2015
Posts: 304
Singapore Customer Service?
For weeks now I have been trying to get a live agent on the phone or via chat to cancel a reservation. I can't cancel on their site as I get a failure message due to "technical" reasons. Does anyone have any insight or advice on how to actually get a live person on the phone? I am stunned at the lack of CS shown by Singapore. Dealing with the IRS is easier.
Los_Pepes is offline  
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Old Dec 9, 2021, 6:01 am
  #2  
 
Join Date: May 2015
Location: SIN
Programs: LH HON, SQ TPPS, QR PLAT, EK SILVER, VN TITANIUM, HHilton Gold, Hyatt Explorist, Marriott Titanium
Posts: 116
Originally Posted by Los_Pepes
For weeks now I have been trying to get a live agent on the phone or via chat to cancel a reservation. I can't cancel on their site as I get a failure message due to "technical" reasons. Does anyone have any insight or advice on how to actually get a live person on the phone? I am stunned at the lack of CS shown by Singapore. Dealing with the IRS is easier.
the customer service is really a disgrace for a premium carrier like SIA. It is unbelievable that they are not able to increase staffing of their customer service in the last 4 months given that issue has been since the first vtl flight was announced. if you are in singapore maybe u can go to ion or the airport and do the cancellation in person. otherwise if u know the numbers to press on the phone you could try to choose a non-english language like bahasa.. likelihood agent can speak english is quite high and i heard response seems to be faster
roc83 is offline  
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Old Dec 9, 2021, 6:05 am
  #3  
 
Join Date: Jun 2017
Posts: 2,282
Like what other say, choose the Chinese option. Th
sbs2716g is offline  
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