Singapore Customer Service?
 

For weeks now I have been trying to get a live agent on the phone or via chat to cancel a reservation. I can't cancel on their site as I get a failure message due to "technical" reasons. Does anyone have any insight or advice on how to actually get a live person on the phone? I am stunned at the lack of CS shown by Singapore. Dealing with the IRS is easier.

the customer service is really a disgrace for a premium carrier like SIA. It is unbelievable that they are not able to increase staffing of their customer service in the last 4 months given that issue has been since the first vtl flight was announced. if you are in singapore maybe u can go to ion or the airport and do the cancellation in person. otherwise if u know the numbers to press on the phone you could try to choose a non-english language like bahasa.. likelihood agent can speak english is quite high and i heard response seems to be faster

Like what other say, choose the Chinese option. Th