Seems like SIA moved to cancel a whole bunch of Aug flights yesterday as I got two notifications that SIN-DPS (partially used trip) and DPS-SIN had been cancelled. Fine, but the second itinerary was actually DPS-SIN(stop)-NRT and somehow the confirmed and ticketed, future SIN-NRT segment was also cancelled. This should not have happened, especially not for an award redemption where there may not be new award space for the date.

Called KF and after a generous 1hr wait spoke to an agent. He was baffled as well about SIN-NRT cancellation, but overall we agreed to cancel both itineraries in full and I rather rebook myself. At least that way I get the stopover fee (2 pax x 100 US$) refunded. They had to do some manual calculations and were to call back after 15mins. They called but barely let it ring for 2-3 seconds. After that no follow up again yet. Would like to get some acknowledgement of the cancellation and understand the refund amounts to be sure nothing got messed. So we wait :).

Since it's been over a month since I received the notice from SQ that I was entitled to a refund and spoke to Chase/Expedia, I decided to write to the SQ US Reservations people who I had previously exchanged emails with to see if they could tell me the status. I figured it was easier than starting with Chase again. Based on the reply, it seems like Chase never submitted the request, or if never got to the correct people.If I don't get this resolved soon, I'm going to write to one of the TV consumer affairs people and let them go after Chase.

Thank you for writing to Singapore Airlines.

Please accept our apology for the delay and inconvenience cost to you regarding your concern.

Furthermore, may we inform you that we have forwarded a request to our Sales office to chase your Travel agency for them to assist your refund request accordingly.

We appreciate your understanding and patience.

Thank you for choosing Singapore Airlines.

Data Point: Refund received!

Requested April 22
Date of travel June 3
DOT complaint filed June 24
Notification received July 7
Refund received July14

i have no idea whether filing the DOT complaint did anything at all. But, if your flight was from the United States, and you don’t get a refund within seven days, filing a complaint with the DOT may or may not help.

My experience:
Revenue tickets, J-class, 2x pax, for travel 15 June
Refund requested: 25 April
4 July - I called SQ Customer Service to ask for update, they assured me the refund was in the queue, being processed in flight-date order (said at the time they were still on May flights)
Notification of refund (email with detailed breakdown) received: 9 July
Full refund posted to my credit card account: 15 July

Now I just have some Lufthansa and LOT refunds to still clear!

I'm getting there, slowly but surely:

28th April : Applied for a refund using the online option, as I could see my outward flight departing on the 30th June was no longer on the June timetable.
28th April : Received the automatic acknowledgement.
1st June : Received the official cancellation email for my outward flight on the 30th June.
15th June : Received the official cancellation email for my return flight on the 22nd July.
15th July : Received an email stating the credit card I used to pay for tickets was expired and requested new details, which I supplied on the same day.
16th July : Received the Refund Notice confirmation, stating that the refund should be credited to my account within 4-6 weeks.

So that's taken 11 weeks so far, plus if the refund does take an extra 4-6 weeks to be credited, then that will be around the 15-17 week mark it will have taken, which is close to the 16 weeks that Singapore Airlines originally stated on the website.

Glad to know that there are some "consistency pattern" on the refund processing lead time by SQ.
So, I know that I am not waiting in vain... :D :D
Thanks for all the data-points

The taxes on my award booking were refunded today - so about three weeks after I first got in touch with them. Not bad at all.

This thread makes me hopeful. I cancelled my flight in May for a July flight and got the email confirming they would process my refund.

So will continue waiting patiently for my refund!

Yay, finally the awaiting refund confirmation email arrived in my inbox today. The miles (190K) already redeposited back to my account, while the money may need some days to proceed.

Original flight date: 08 July and 23 July
Submitted: 02 June
Flight cancellation email: 15 June and 29 June
Email refund confirmation: 20 July

i submit on 21/5 for a flight on 11/6. No news till now.

Today I got the refund confirmation email stating it would be 4-6 weeks and would see the refund back to my CC.

Glad this thread existed so could know what to expect and when.

*** UPDATE ***
Four days after receiving the email stating that the refund should be credited to my account within 4-6 weeks, I can see tonight that my available balance has increased by almost £5k, which is the amount I was awaiting to be refunded :)

So I emailed an executive at Expedia whose email I found online about my cancellation request and just got this response saying that Singapore Air claimed I did not qualify for a refund because my ticket had expired at the beginning of June. Is this possible or are they just telling me what they were told months ago when I first tried to get a refund? Certainly the email I received from SQ on 5/29 said that my ticket now qualified for a refund. My flight was 2/25.

Here's the email:

Thank you for allowing Chase Ultimate Rewards Travel to address this matter. We
apologize for any inconvenience you've experienced. We follow the policies of our
partners, which means a credit, refund or change is at the discretion of the
airline, hotel, cruise line or other travel provider.

We have advocated your case with Singapore Airlines and due to their policy in
relation to your reason for a refund of your reservation, they have unfortunately
denied your request. The airline informed us that the date of this flight would not
be covered under COVID-19 policy and that the ticket did expired on June 3, 2020.
On behalf of myself and everyone here at Chase Travel, we would like to apologize
for their response was not more favorable. We're sorry we are unable to help you
further, and we hope this letter has clarified our position.

Please accept our apologies for any inconvenience. You are a valued Cardmember and
we look forward to future opportunities to serve you. If you need further help,
please don't hesitate to contact us at 1-888-511-5323 number. We’re available 24
hours a day, 7 days a week.

Thank you for choosing Chase Travel.

sorry, double post.

i think it is better to send your request to SQ via the following form (under other assistance)

https://www.singaporeair.com/request.form

indicate clearly u have receive information from SQ about refund but your agent is refusing to do so.


edit: you can also reply to your agent and ask them to go through this link

https://www.singaporeair.com/en_UK/s...-travelwaiver/