FWIW, SQ only excels in inflight service. Its IT or other service is often subpar.

Hmm, were you following / trailing me? :D Interestingly, I had the exact same itinerary booked (DPS-SIN-stop-BKK) and also flown DPS-SIN already when SIN-BKK had been cancelled.

I got the 2.5k mls back and for the stopover fee had asked the agent to raise request for refund of stopover fee as a goodwill exception due to the circumstances. That request was granted by SQ and funds credited back to CC used.

I'm still chasing the funds 3 weeks later, but that is not SIAs fault. I had used a Citibank PM Amex back in the days and that product was "retired" in Dec 2019 so my card account has been closed since then and Citibank didn't route the refund to another of my Citi CCs and apparently has no record of it. Now chasing them for tracking of the transaction (using ARN etc.).

Anyways, hope your appeal works, if by the rules, no refund of stopover fee if first segment is flown. Good luck.

haha. DPS n BKK are the nearest n popular destination. I have to use up some almost expired miles. So just book the trip.

Anyway i have read that other have been refunded in such situation the miles for the balance trip. Example. HKG-SIN-SYD. Flown HKG-SIN but SIN-SYD cancel.SQ refunded the miles for the SIN-SYD part (ie 64000 miles).

So i have ask them to check also. Either refund the miles needed for a SIN-BKK ticket or refund me the stopover fee +2500 miles or they can give me open dates ticket for SIN-BKK.

Not going to accept just 2500 miles.

After failing to get my refund thru Chase Travel after SQ had changed their refund policy in late May, I finally filed a complaint with the DOT. They sent it to SQ and Chase last week, and I got an email today from Chase saying that they had issued a refund.

For those in the US still struggling to get a refund I highly recommend going the DOT route.

Yes, I definitely learned that!

Today gotten another call from SQ. They say will refund the stopover fee. This is fine for me. Then they told me will refund rupiah 500 for the duties n tax. I ask her whether this is correct or not. She say correct but offer to check again with Bali office.

2hr later she call me n tell me the duties n tax should be rupiah 500k (around S$46 per pax). So I tell her this is correct.

Now she have to asj bali office to proceed the refund

guess when the refund is processed oversea, it will take much longer time as compare to those tickets issued in Singapore.

I am not sure if my post belongs here as this was a voluntary cancellation of an award booking made online.

Cancelled: 1/10/20 (voluntary - USD fee)
Miles refunded: Instantaneous
Taxes refunded: 2/10/10 cleared refund on Amex

Last refund finally got credited last week:

Refund requested/Flight Date/Miles credited back
9 Apr/10 Apr/20 May
9 Apr/25 Apr/20 May
17 May/23 May/27 May
18 May/31 Jul/2 Oct
1 Jun/31 Jul/20 Jul
25 Jun/9 Aug/19 Jul

Similar variations in processing of refunds. Overall responses are quite speedy these days within 4-7 days of firing off the Covid-19 request via the web form. However, processing may vary based on starting station of journey.

I just had two one way SIN-DPS and DPS-SIN J class redemptions cancelled and while I submitted both for processing on same day 5 mins apart, the DPS-SIN is done and dusted incl miles and taxes return within 5 days and the SIN-DPS hasn't even been touched yet.

I understand higher volume for ex-SIN itineraries, but the gap is very noticeable. YMMV.

I've requested for refund on my reward tickets:

SIN-DEL via SQ (refund miles/tax within 48 hours)
DEL-BKK-SIN via TG (pending - agent in Singapore say will take approximately 100 days)

my DPS ticket is taking 5 months to refund.

Does anyone have any recent datapoints relating to refunds of revenue tickets?
My ARN-SIN flights were cancelled with no sectors having been flown. I applied for a refund on 15th September but to date other than an auto response email acknowledging receipt of my refund request I have heard nothing.
I sent an email to SQ today asking for an indication of timescales and received back a cut and paste paragraph from the website about refunds taking longer to process, but personally I think for a simple revenue ticket (business class tickets, no sectors flown, no ancillary fees) 4 weeks should be ample time to process it.
Has anyone had any luck with CC chargebacks?
As a comparison I've had to cancel BA tickets several times in the last 6 months and once I got through to them on the phone the refunds were processed and on my CC within 48 hours.

My experience is with award and revenue tickets. To be honest, from about 7-8 flights it seems of late that reward ones may be a tad faster and that the ones starting at outstations (meaning not starting SIN) get refunded faster too, at least in my case.

Overall, for itineraries starting in SIN, of the last two one took about 3 weeks (reward) and the revenue one is still pending after the same 3+ weeks. Not unheard to take longer, but so far I did get every $ from SQ so can't complain too much.

For the reward ticket that didn't start in SIN, it was processed within 5 days with miles back in my account and money returned to my credit card. YMMV.

Thanks, I did wonder if revenue tickets may take longer. It's probably complicated by the fact that the ARN station appears to have been closed. I'll leave it another week or so and then decide on my options.

my DPS ticket is taking 5 months to refund.

Holy!
Any particular explanation from SQ regarding your case?