Terrible Flight - Compensation offered is a joke
Feb 5, 2020, 4:25 am
#91
Original Poster
Join Date: Feb 2019
Posts: 5,867
How so? The 45k miles don't expire within a year (if that's what you were thinking). Even if they did, I could book a flight in Dec 2020 for some point after Jan 2021 up until the end of 2021. Or extend the miles if I needed to.
Feb 5, 2020, 6:55 pm
#92
Join Date: May 2019
Location: RTW
Programs: Delta PM, AA PlatPro
Posts: 406
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Like the other posting enjoying how bizarre this thread is - I’m quasi surprised it hasn’t locked (but happy, as it’s so entertaining).
Someone has to nominate this for longest time / energy directed at most inconsequential issue.
It’s like the Qantas guy who thought a bug bit him in J and wanted compensation. Lol
Feb 12, 2020, 9:52 pm
#93
Join Date: Feb 2010
Posts: 819
A screw was found in the soup in Suites from SIN to AKL!!
https://mp.weixin.qq.com/s/8Zs0XKGpR...o0rrJlqLz3IPn4
https://mp.weixin.qq.com/s/8Zs0XKGpR...o0rrJlqLz3IPn4
Feb 12, 2020, 10:07 pm
#94
Join Date: Sep 2011
Location: Land of Oz
Posts: 948
Yes unfortunately these things can happen. I must say though I applaud SQ and SATS that they investigated thoroughly enough to find where the screw had come from and got back to the person who brought it to their attention.
without knowing what compensation was offered I would be pretty happy with having an airline get back to me with what the investigation found.
without knowing what compensation was offered I would be pretty happy with having an airline get back to me with what the investigation found.
Feb 12, 2020, 10:58 pm
#96
Join Date: Feb 2010
Posts: 819
https://mmbiz.qpic.cn/mmbiz_jpg/Pjmk...lazy=1&wx_co=1
Only S$200 KrisShop voucher because the passenger did not swallow the screw.
But luckily it was soup, imagine if it was food that needs to chew then the teeth will crack and cause bleeding. Then maybe higher compensation.
Only S$200 KrisShop voucher because the passenger did not swallow the screw.
But luckily it was soup, imagine if it was food that needs to chew then the teeth will crack and cause bleeding. Then maybe higher compensation.
Feb 12, 2020, 11:00 pm
#97
Original Poster
Join Date: Feb 2019
Posts: 5,867
https://mmbiz.qpic.cn/mmbiz_jpg/Pjmk...lazy=1&wx_co=1
Only S$200 KrisShop voucher because the passenger did not swallow the screw.
But luckily it was soup, imagine if it was food that needs to chew then the teeth will crack and cause bleeding. Then maybe higher compensation.
Only S$200 KrisShop voucher because the passenger did not swallow the screw.
But luckily it was soup, imagine if it was food that needs to chew then the teeth will crack and cause bleeding. Then maybe higher compensation.
Feb 14, 2020, 1:17 am
#100
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Feb 14, 2020, 1:58 am
#101
Join Date: Sep 2018
Programs: Alaska
Posts: 2,188
Feb 14, 2020, 2:04 am
#102
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Also - it is more difficult than you think to prove libel. Specifically, if defendant can prove something did happen, it will be difficult to plaintiff to win the case.
Feb 14, 2020, 2:19 am
#103
Join Date: Sep 2018
Programs: Alaska
Posts: 2,188
SQ has handled the incident very professionally. Bad-mouthing has to take it out of context.
Feb 14, 2020, 11:39 am
#104
Join Date: Apr 2006
Posts: 876
I also have a rather bad F experience with SQ.
From CDG to SIN, MANY things went wrong.
1. An used sock from the previous passenger was on the ottoman under a sealed blanket.
2. Side container was full of garbage.
-> cabin crew moved me to another suite (only myself and 1 other passenger on this flight)
3. A plastic wrapper (may be from the slippers) was in the side container. Cabin crew Came to apologise again. And offer to move me again, I turned it down, as it wasn't a big deal, not like the first suite with an used sock.
4. The book the cook meal, rice was half cooked.
They offered me to pick another main from the inflight menu, which I refused. Have enough food.
Later she told me the other passenger also left the rice almost untouched. What a coincidence, both passengers ordered the same book the cook.
5. Headphone issue, there was a background noice, even a new pair was given. So may be a seat issue, changed seat again.
At the end, they told me they would file an Incident report. Before arriving SIN, I was given $200 Krishop voucher and a pair of SQ bear.
IFM didn't come to apologise and not much interaction with me (try to avoid me?)
So I filed an online complain, not asking any compensation. For the first incident, really a hygiene issue. No reply after a few days. So send them an email, got a generic reply.
So far this was my worst F experience of all airlines.
Ironically, my outbound flight SIN-CDG was my best experience on all F to date. It was so memorable and the cabin crew really made me feel like a VIP. The services was beyond excellent. I also wrote this in both my online complain and email.
From CDG to SIN, MANY things went wrong.
1. An used sock from the previous passenger was on the ottoman under a sealed blanket.
2. Side container was full of garbage.
-> cabin crew moved me to another suite (only myself and 1 other passenger on this flight)
3. A plastic wrapper (may be from the slippers) was in the side container. Cabin crew Came to apologise again. And offer to move me again, I turned it down, as it wasn't a big deal, not like the first suite with an used sock.
4. The book the cook meal, rice was half cooked.
They offered me to pick another main from the inflight menu, which I refused. Have enough food.
Later she told me the other passenger also left the rice almost untouched. What a coincidence, both passengers ordered the same book the cook.
5. Headphone issue, there was a background noice, even a new pair was given. So may be a seat issue, changed seat again.
At the end, they told me they would file an Incident report. Before arriving SIN, I was given $200 Krishop voucher and a pair of SQ bear.
IFM didn't come to apologise and not much interaction with me (try to avoid me?)
So I filed an online complain, not asking any compensation. For the first incident, really a hygiene issue. No reply after a few days. So send them an email, got a generic reply.
So far this was my worst F experience of all airlines.
Ironically, my outbound flight SIN-CDG was my best experience on all F to date. It was so memorable and the cabin crew really made me feel like a VIP. The services was beyond excellent. I also wrote this in both my online complain and email.
Feb 16, 2020, 10:18 pm
#105
Join Date: Feb 2010
Posts: 819