Terrible Flight - Compensation offered is a joke
I redeemed a large chunk of miles for a first class flight from LAX to SIN. The LAX-NRT leg was laughably bad. Power went out somewhere in the first half of the flight. I woke up to a child playing her private iPad loudly and when I asked the FAs what the heck was going on, they said the IFE was out due to a power failure. Seats wouldn't recline either obviously as the power buttons were out. No running water in the bathroom. The power never came back during the flight so I was basically staring out my window waiting to land (5 hours or so).
Here is the kicker.. I was given vouchers worth 400 SGD that can be used on Krisflyer shopping catalogue. After leaving the plane, I was handed a letter of apology and a "gift" as an apology. That gift was a universal charger. Nice try Singapore, nice try. |
Originally Posted by Sandeep1
(Post 31995622)
I redeemed a large chunk of miles for a first class flight from LAX to SIN. The LAX-NRT leg was laughably bad. Power went out somewhere in the first half of the flight. I woke up to a child playing her private iPad loudly and when I asked the FAs what the heck was going on, they said the IFE was out due to a power failure. Seats wouldn't recline either obviously as the power buttons were out. No running water in the bathroom. The power never came back during the flight so I was basically staring out my window waiting to land (5 hours or so).
Here is the kicker.. I was given vouchers worth 400 SGD that can be used on Krisflyer shopping catalogue. After leaving the plane, I was handed a letter of apology and a "gift" as an apology. That gift was a universal charger. Nice try Singapore, nice try. |
Originally Posted by bagold
(Post 31995656)
Curious what are you expecting for power outage?
|
The reality is the air and ground crew upon landing can only do so much in terms of compensation. They have everyone else on the plane to deal with too.
Yes the experience was bad but the only way you’ll get more in terms of compensation is to call up SQ directly and ask to speak with the KF management. You’ll probably have more luck this way but if you remain quiet on that front, they will assume you are ok with what you were given. Assuming you haven’t tried this method yet of course. |
Frankly speaking, I think even if he write in SQ won’t be giving much more compensation. Maybe 10k miles.
|
how much is a chunk of miles?. maybe ask them to refund the difference between coach and first... but I would hope for much
|
Originally Posted by fotographer
(Post 31996317)
how much is a chunk of miles?. maybe ask them to refund the difference between coach and first... but I would hope for much
So for those in Y, full refunds due to IFE down? |
Sense when is lax-nrt 18 hours. I love how people on FT love to take the side of the airline. OP please call singapore airlines and have a talk about this.
|
Originally Posted by united 1k flyer
(Post 31996538)
Sense when is lax-nrt 18 hours. I love how people on FT love to take the side of the airline. OP please call singapore airlines and have a talk about this.
|
SQ is not known for being generous in providing compensation. That's mostly a US legacy thing.
|
Originally Posted by sbs2716g
(Post 31996597)
TS is flying from LAX to SIN. So is it 18hrs flight ? The sector affected is the last 5 hours for LAX-NRT
|
OP - many here understand your frustration. And I can say that no one disagrees that you deserve compensation. However, there are something you should keep in mind:
1. Your situation is not a statutory compensatable event (i.e. required by law). So how much and what you can get depends on the airline. You have no saying on this unless a choice is given. 2. Airlines generally tier compensation or any form of goodwill gesture based on fare classes and/or your elite status. Sorry to say, given you flew on award, this will significantly impact your "bargaining" power, even you suppose to have none. 3. Outside the U.S., airlines are not keen to compensate. This is especially true with Asian airlines. Bottom line - you have no negotiation power. So whatever you are given is basically final. Of course you can ask for more. But it is up to the airline to comply. |
Originally Posted by fotographer
(Post 31996317)
how much is a chunk of miles?. maybe ask them to refund the difference between coach and first... but I would hope for much
|
Originally Posted by sbs2716g
(Post 31996358)
but he still enjoy the F seat? First class foods? Only the IFE down for 5hours out of 18hrs flight.
So for those in Y, full refunds due to IFE down? I will take the advice offered by several here and give SQ a call and see what can be worked out. Honestly, the vouchers they gave me that have to be used on Krisflyer shop or catalogue is what really triggered me. That is an absolute joke for comp. |
Originally Posted by Sandeep1
(Post 31997300)
Honestly, the vouchers they gave me that have to be used on Krisflyer shop or catalogue is what really triggered me.
|
All times are GMT -6. The time now is 11:35 pm. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.