SQ Website and Apps Slow or Timeout
#1
Original Poster
Join Date: Dec 2015
Posts: 206
SQ Website and Apps Slow or Timeout
Hello -
I've had quite a bit of trouble over the last week searching for bookings on the SQ website (desktop) and iOS apps. It's sometimes very slow, and sometimes gives a 'gateway timeout.' I'm just wondering if others are experiencing the same issues, and if so - perhaps have a solution?
Thanks!
I've had quite a bit of trouble over the last week searching for bookings on the SQ website (desktop) and iOS apps. It's sometimes very slow, and sometimes gives a 'gateway timeout.' I'm just wondering if others are experiencing the same issues, and if so - perhaps have a solution?
Thanks!
#2
Join Date: Sep 2005
Programs: Lifetime *G (MP), Lifetime PE (Bonvoy)
Posts: 1,465
I've had quite a bit of trouble over the last week searching for bookings on the SQ website (desktop) and iOS apps. It's sometimes very slow, and sometimes gives a 'gateway timeout.' I'm just wondering if others are experiencing the same issues, and if so - perhaps have a solution?
#5
Join Date: Dec 2012
Posts: 1,677
It's important to add that you should tell them about the problems with the website and they will then waive any processing fees that are typically associated with contacting the call centre
#6
Join Date: Jul 2013
Location: SF Bay Area
Programs: United, AA, KrisFlyer
Posts: 179
SQ has had a ridiculously poor website and apps for a long time. I am very used to waiting an extraordinarily long time for even the simplest pages to load, and when booking records are being called up, it’s even worse. I mentioned it to a telephone CSR once and her reply was, “Yes, it is slow and we apologize”.
#8
Join Date: Feb 2019
Posts: 72
It's bad!
I am trying to book a J-to-F redemption tonight. I've got the miles, the Advantage upgrade is showing up as available, I click Next to "check through [my] booking before confirming [my] upgrade," and...it gets stuck in a loop where I keep clicking Next and the website keeps showing me the Review screen.
I called in and it took 5 minutes for the CS person to load up my booking. She said that she "was trying to clear an error." Then it took her another 5 minutes to check availability on the segment I'm interested in. Finally she came back on and said the upgrade was waitlisted. I told her that it's saying otherwise on the website. She replied that if the redemption shows up available on the website but it fails to complete, that actually means it's waitlisted!
I am trying to book a J-to-F redemption tonight. I've got the miles, the Advantage upgrade is showing up as available, I click Next to "check through [my] booking before confirming [my] upgrade," and...it gets stuck in a loop where I keep clicking Next and the website keeps showing me the Review screen.
I called in and it took 5 minutes for the CS person to load up my booking. She said that she "was trying to clear an error." Then it took her another 5 minutes to check availability on the segment I'm interested in. Finally she came back on and said the upgrade was waitlisted. I told her that it's saying otherwise on the website. She replied that if the redemption shows up available on the website but it fails to complete, that actually means it's waitlisted!
#10
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
I've been on the phone now for 1hr (today). Yesterday it was 45mins.
A major issue is that what the call centre sees is not the availability I see.
Every time I have sent them screenshots (which they process while I'm on the phone with them), I get a response of "ok, we agree to offer you those Saver fares".
So not only is their website buggy, their complete system internally seems messed up.
A major issue is that what the call centre sees is not the availability I see.
Every time I have sent them screenshots (which they process while I'm on the phone with them), I get a response of "ok, we agree to offer you those Saver fares".
So not only is their website buggy, their complete system internally seems messed up.
#11
Join Date: Sep 2005
Programs: Lifetime *G (MP), Lifetime PE (Bonvoy)
Posts: 1,465
I am trying to book a J-to-F redemption tonight. I've got the miles, the Advantage upgrade is showing up as available, I click Next to "check through [my] booking before confirming [my] upgrade," and...it gets stuck in a loop where I keep clicking Next and the website keeps showing me the Review screen.
I called in and it took 5 minutes for the CS person to load up my booking. She said that she "was trying to clear an error." Then it took her another 5 minutes to check availability on the segment I'm interested in. Finally she came back on and said the upgrade was waitlisted. I told her that it's saying otherwise on the website. She replied that if the redemption shows up available on the website but it fails to complete, that actually means it's waitlisted!
I called in and it took 5 minutes for the CS person to load up my booking. She said that she "was trying to clear an error." Then it took her another 5 minutes to check availability on the segment I'm interested in. Finally she came back on and said the upgrade was waitlisted. I told her that it's saying otherwise on the website. She replied that if the redemption shows up available on the website but it fails to complete, that actually means it's waitlisted!
#12
Join Date: Feb 2019
Posts: 72
Just a suspicion but I' noticed that when I was attempting (and failing) to make a paid booking some weeks ago, the counter of seats available kept decreasing by 1 each time I attempted and failed. I'd guess that somehow you booked the last one available, reducing the count from "Available" to "Waitlist", but then failed to complete. At some point it cleared itself and the seat was once again Available
#14
Join Date: May 2016
Posts: 1
I'm also experiencing problems with their website. Booked a ticket on Sunday, but it took about 3 minutes before the Safekey prompt appear, and then another 3 minutes for the confirmation page.
Usually, at this stage, I would also have received an email confirming the booking. But nope, not this time.
Subsequently, retrieving this particular booking has been bizarre: yesterday, it was a consistent "Cannot change, please contact local office", followed by 2minutes of retrieval - but cannot Book the Cook. Refresh, rinse and repeat, and hey, the BTC option appears. If log out and then log in again, I've to go through the entire process again.
Strangely, other bookings (made months before) have no issues.
Usually, at this stage, I would also have received an email confirming the booking. But nope, not this time.
Subsequently, retrieving this particular booking has been bizarre: yesterday, it was a consistent "Cannot change, please contact local office", followed by 2minutes of retrieval - but cannot Book the Cook. Refresh, rinse and repeat, and hey, the BTC option appears. If log out and then log in again, I've to go through the entire process again.
Strangely, other bookings (made months before) have no issues.
#15
Join Date: Jun 2012
Location: Dubai
Programs: Skyward gold, MH Enrich gold
Posts: 55
Both web and app are painfully slow, constantly timed out, the 7 days availability chart (after 30 mins of fiddling around) is a joke - clicked on the date where it showed available but the result came back as no reward available. Well done SQ if this was the "enhancement" you promised when hiking up the redemption rates recently.