Originally Posted by
fast passenger
I am trying to book a J-to-F redemption tonight. I've got the miles, the Advantage upgrade is showing up as available, I click Next to "check through [my] booking before confirming [my] upgrade," and...it gets stuck in a loop where I keep clicking Next and the website keeps showing me the Review screen.
I called in and it took 5 minutes for the CS person to load up my booking. She said that she "was trying to clear an error." Then it took her another 5 minutes to check availability on the segment I'm interested in. Finally she came back on and said the upgrade was waitlisted. I told her that it's saying otherwise on the website. She replied that if the redemption shows up available on the website but it fails to complete, that actually means it's waitlisted!
Just a suspicion but I' noticed that when I was attempting (and failing) to make a paid booking some weeks ago, the counter of seats available kept decreasing by 1 each time I attempted and failed. I'd guess that somehow you booked the last one available, reducing the count from "Available" to "Waitlist", but then failed to complete. At some point it cleared itself and the seat was once again Available