General SQ Questions 2009-2021
Oct 13, 2015, 9:42 pm
#706
Join Date: Nov 2012
Location: SFO
Posts: 1,746
I booked a UA flight from AMS-IAH using SQ miles. (Don't ask -- they were about to expire!) I wanted AMS-PHX, but nothing was open to PHX.
A segment from IAH to PHX has now opened. If I understand what SQ is telling me, they cannot simply add a new segment. I need to cancel and rebook, which I can't do, because AMS-IAH is no longer available (and there is nothing else from AMS-PHX).
There was a bit of a communication gap, and I wonder if my saying "I want to add a segment" instead of "I'd like to change my reservation" was the problem.
I guess what I'm asking, simply, is whether SQ can make a change to a *A partner award booking and keep the existing segment(s)?
I'm prepared to HUCA, although actually I've found a few times with SQ you get the same agent if you need to contact them in English. Also, there was a big of a communication gap, I think, and I'm not sure whether I was understanding exactly, but I wonder if anyone has any experience along these lines. Thanks in advance.
A segment from IAH to PHX has now opened. If I understand what SQ is telling me, they cannot simply add a new segment. I need to cancel and rebook, which I can't do, because AMS-IAH is no longer available (and there is nothing else from AMS-PHX).
There was a bit of a communication gap, and I wonder if my saying "I want to add a segment" instead of "I'd like to change my reservation" was the problem.
I guess what I'm asking, simply, is whether SQ can make a change to a *A partner award booking and keep the existing segment(s)?
I'm prepared to HUCA, although actually I've found a few times with SQ you get the same agent if you need to contact them in English. Also, there was a big of a communication gap, I think, and I'm not sure whether I was understanding exactly, but I wonder if anyone has any experience along these lines. Thanks in advance.
Oct 17, 2015, 7:56 am
#707
Join Date: Jan 2009
Programs: VA Velocity, SQ KrisFlyer
Posts: 92
May I ask if I do a mixed class travel, such as Economy and Premium Economy, number of frequent flyer miles issued is going to depend on the cabin class I travel is it correct?
Oct 18, 2015, 3:01 am
#708
Join Date: Mar 2013
Programs: SPG, A3, SQ, AA, AV, QT, VA, LH, EK
Posts: 168
Question on which SQ flights have Caviar & Satay service.
My research says only in F and on dinner and long haul flights.
What is the definition of long haul? How many hours is a long haul flight?
My goal is to book an award ticket in their suite that has caviar service. Might have to downgrade to a 777 as a compromise.
Thanks
My research says only in F and on dinner and long haul flights.
What is the definition of long haul? How many hours is a long haul flight?
My goal is to book an award ticket in their suite that has caviar service. Might have to downgrade to a 777 as a compromise.
Thanks
You do not get it when on a supper flight.
Oct 18, 2015, 5:16 am
#709
Join Date: Aug 2012
Programs: UA 1K/MM, EK Gold, CX Silver
Posts: 880
No Manage your Booking for non SQ tickets?
I am flying SQ on a UA revenue ticket - SQ flight - no code share,
When I try to manage the booking using the website (to do seating and meals) I get this message "Your ticket was issued by our partner airline. To manage your booking, get in touch with the relevant airline or return to the source of your booking."
It worked last year - have they changed it? Is there another way or shall I just call them?
When I try to manage the booking using the website (to do seating and meals) I get this message "Your ticket was issued by our partner airline. To manage your booking, get in touch with the relevant airline or return to the source of your booking."
It worked last year - have they changed it? Is there another way or shall I just call them?
Oct 18, 2015, 6:06 am
#710
Join Date: Oct 2012
Location: New York, NY
Programs: IHG Spire Ambassador, Hyatt Explorist, Hilton Diamond
Posts: 456
Calculating taxes on mixed partner award
When booking a KrisFlyer partner award (that may include some SQ segments), what is the correct way to estimate the taxes and fees? I assume it would be close to the YQ/etc. portion of the fare displayed on a place like ITA matrix, assuming I can duplicate it.
I've called SQ and asked reps. Based on a similar route, they have quoted an amounts north of $1k on two occasions. This makes me think they are adding the YQ of each segment as if they were 'separate' flights and not one ticket. Is this right? I'm hoping were I to actually book, the amount would come down.
I tried to find this answer in other threads but no luck...hopefully someone has some insight here.
I've called SQ and asked reps. Based on a similar route, they have quoted an amounts north of $1k on two occasions. This makes me think they are adding the YQ of each segment as if they were 'separate' flights and not one ticket. Is this right? I'm hoping were I to actually book, the amount would come down.
I tried to find this answer in other threads but no luck...hopefully someone has some insight here.
Oct 18, 2015, 6:56 pm
#711
Join Date: Apr 2015
Location: Singapore
Posts: 46
Hi all,
I will be travelling to NYC later this week and was waitlisted for a Biz class upgrade on the return leg. I received the text/email this morning that the upgrade was available for confirmation. I tried to confirm it via Manage my booking/Redeem an upgrade, but the system does not allow me to confirm it. Do i need to do something before i can confirm it? I will be calling SIA later tonight as i do not want to mess around with the booking.
I will be travelling to NYC later this week and was waitlisted for a Biz class upgrade on the return leg. I received the text/email this morning that the upgrade was available for confirmation. I tried to confirm it via Manage my booking/Redeem an upgrade, but the system does not allow me to confirm it. Do i need to do something before i can confirm it? I will be calling SIA later tonight as i do not want to mess around with the booking.
Oct 19, 2015, 12:41 am
#712
Join Date: Mar 2015
Programs: HH Diamond, GHA Titanium
Posts: 1,961
Lunch service = Satay
Dinner service = Caviar
SQ defines "long haul" as 7 hours scheduled time (or more).
I can confirm that SQ12 SIN-NRT is long haul (get pajamas and amenity kit) and lunch service (get satay, no caviar).
Oct 19, 2015, 7:53 pm
#713
Join Date: Apr 2015
Location: Singapore
Posts: 46
Hi all,
I will be travelling to NYC later this week and was waitlisted for a Biz class upgrade on the return leg. I received the text/email this morning that the upgrade was available for confirmation. I tried to confirm it via Manage my booking/Redeem an upgrade, but the system does not allow me to confirm it. Do i need to do something before i can confirm it? I will be calling SIA later tonight as i do not want to mess around with the booking.
I will be travelling to NYC later this week and was waitlisted for a Biz class upgrade on the return leg. I received the text/email this morning that the upgrade was available for confirmation. I tried to confirm it via Manage my booking/Redeem an upgrade, but the system does not allow me to confirm it. Do i need to do something before i can confirm it? I will be calling SIA later tonight as i do not want to mess around with the booking.
Oct 19, 2015, 9:45 pm
#714
Join Date: Mar 2015
Programs: HH Diamond, GHA Titanium
Posts: 1,961
Yes. KF miles are earned/issued for each individual segment flown, at the rate depending on what cabin your butt sat in.
Oct 20, 2015, 7:04 pm
#715
Join Date: Jan 2009
Location: YVR
Posts: 344
I'm having the same issue. Manage Booking was working for the same booking a few weeks ago. Not sure why they'd disable access entirely on the website when the mobile app allows you to access all the same info (however glitchy it may be).
Oct 20, 2015, 9:10 pm
#716
Join Date: Jan 2013
Posts: 184
I'm having the same issue as well. But in the app it works just fine.
Oct 23, 2015, 8:37 am
#717
Join Date: Jul 2014
Location: SYD
Programs: TK*G, QR Gold, VA Gold, NZ Gold
Posts: 237
quick question, if i book Aegean marketed flight but operated by Etihad:
1. can this accrue as krisflyer miles?
2. will i be able to use lounge if i have *A gold
1. can this accrue as krisflyer miles?
2. will i be able to use lounge if i have *A gold
Oct 24, 2015, 12:07 am
#718
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Not sure about the 2nd question though.
Oct 25, 2015, 3:45 pm
#719
Suspended
Join Date: Dec 2014
Posts: 8,460
Just got a saver suite from LAX to NRT, yay!!!!!!!!! 
Oct 25, 2015, 8:03 pm
#720
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819