Jun 12, 2014, 8:08 pm
Last edit by: louie-m
Up to 3 November 2016 (Post #346) as reported in this thread
- AMEX Australia
overnite Post #17
overnight (Friday to Saturday, June 2020) post 566
- AMEX New Zealand
- overnight
- AMEX Singapore
overnight Post #228
1 Feb night (Sun), 2 Feb morning (Mon) Post #161
overnight (weekday) Post #155
less than 24 hours Post #110
12 Jul (Sat), 14 Jul (Mon) Post #94
1 day Post #17
Fri 9/28/18 2PM - Sunday evening (2 days 6hrs over weekend)
4 PM EST Sunday afternoon->2:45 AM EST Monday morning. Post#441
Thu PM, Fri AM Post #296
<24 hours, Post #295
Thu PM, Sun AM Post #294
Sun AM, Mon Post #251
Amex - 11am (Friday) -> 11pm+1 (~36 hours) Oct 2016
Fri 10:30pm -> Sun 3AM EDT online transaction (28 hours) initial transfer. Subsequent transfer took overnight.
Overnight - online Wed. at 5:05pm EDT, in account 10:00am Thurs.
Fri late night, Sunday early morning (~38 hours) Post #225
~12 hours Post #201 (Tuesday)
Overnight, at ~ 2:45AM EDT for first transfer #195, #198
Overnight Post #125
1-2 days Post #102
2 Sep (Tue), 4 Sep (Thu) Post #101
Late Fri, Sun afternoon Post #83
Less than 24 hours Post #82
Overnight Post #81
5 days Post #56
Sun night, Tue Post #52
19 Jun (Thu), 26 Jun (Thu) Post #49
20 Jun (Fri), 26 Jun (Thu) Post #48
3 days Post #47
5 days Post #30
12/20/16 <2days online
- AMEX UK
1 day (10 hours to be exact and posted 01:00) #364
Requested ~17:00 29 Mar 2017 and transfer completed overnight #388
1 day (seems to post around 9am Singapore time following day) #522
overnight (Friday to Saturday and Wednesday to Thursday, June 2020) posts 566 and 568
Requested ~17:00 29 Mar 2017 and transfer completed overnight #388
1 day (seems to post around 9am Singapore time following day) #522
overnight (Friday to Saturday and Wednesday to Thursday, June 2020) posts 566 and 568
- ANZ Travel Visa Signature
4 Jul, 20 Jul Post #311
Mon 8th; Tue 16th #257
Online 8 business days (posted on Wed) #256
4 business days Post #115
online 2 days Post #109
online 3 days Post #35
Online 20 days Post #312
Online 19 days Post #311
(ANZ seems to bulk sent requests to KF every 3 weeks on a Wednesday) - BCA co-brand Indonesia
up to 10 days Post #88
- 2018/Sept/28 Fri 11AM - 2018/Oct/3 Wed 8PM (5.5 days, 3.5 business days)
- Tuesday 2018 MAY 29 Eastern 01AM. Showed up prior to Tuesday 11PM Eastern (less than 24 hours).
- 11am (Friday) -> 11pm (~12 hours)
- <48 hrs from Fri evening #287.
- 1.5 hours Post #269
- Same day 6 hours Post #265
- 8 Jan, 15 Jan (7 days) Post #233
- 2 hours (with chasing) Post #231
- 24 hours Post #145
- 4 hours Post #144
- 30 hours (weekend) Post #143
- 22 hours Post #131
- 35 hours Post #130 (first time transfer)
- Overnight Post #124
- 5 hours Post #122
- Less than 24 hours Post #110
- 1-2 days Post #102
- 9 hours Post #100
- 48 hours Post #99
- 19 hours Post #86
- 6 hours (Saturday) Post #85
- 7 hours Post #81
- 3 hours Post #68
- 2 days Post #47
- 18 hours Post #29
- 8 hours Post # 334 (Oct-10-2016)
- 24 hours Post # 335 (Oct-11-2016)
- 22 hours Post # 434 (Jan-12-2018)
- overnite Post #16
- Citibank Malaysia
Sat, Mon Post #263 - Citibank Singapore
2 working days Post #319
27 Jul PM, 29 Jul PM Post #318
Same day (4 hours) #260
Next day Post #259
Next day Post #258
1 Feb night (Sun), 2 Feb morning (Mon) Post #161
2 days Post #104
2 Aug (Sat), 3 Aug (Sun) Post #95
30 Jul (Wed), 5 Aug (Tue) Post #92
40 hours Post #64
Call centre, 1 day Post #44
2 days Post #22
1 day Post #21
- Wednesday 2018 Nov 7, Eastern 11AM. Showed up prior to Thursday morning at 7am (less than 24 hours)
- Friday 2018 Sep 28, Pacific 10AM. Showed up on prior to Saturday 2018 Sep 29 afternoon (around 24 hours)
- Tuesday 2018 MAY 29 Eastern 01AM. Showed up prior to Wednesday morning Eastern (between 24 and 30 hours).
- Tuesday 2018 JAN 04 Eastern 12PM. Showed up prior to Wednesday morning Eastern 9AM.
- Sun 1/1/16 PM, completed Tues 1/3 AM, Post #366
- Fri PM, Sat AM Post #282
- 1-2 days Post #226
- 30 hours Post #129
- 1-2 days Post #102
- 12 hours Post #91
- Approx. 24 hours - 8 DEC 2015
- 12/20/16 < 1 day online
- Citibank Indonesia
4 days Post #88 - DBS Singapore
Requests from Mon to Fri batched and sent to KF on Fri Post #57 (may no longer be the case)
3 Sep (Sat), 6 Sep (Tue) Post #327
Fri PM, Tue PM Post #300
1 Jun, 2 Jun Post #299
Same day Post #258
Sun online, Tue T+2 Post #227
overnight (weekday) Post #151
26 Oct (Sun), 30 Oct (Thu) Post #126
22 Oct (Wed), 25 Oct (Sat) Post #117
1 day Post #104
half a day Post#61
24 Jun (Tue), 3 Jul (Wed) Post #57
27 Jun (Fri), 1 Jul (Tue) Post #57
4 days 3 days Post #16
HSBC to KF transfers always credited on MondaysPost #116, Post #111, Post #164
16 Feb online, 23 Feb Post #261
2 Feb online, 16 Feb (Lunar New Year period) Post #261
Sun online, Tue (T+2) Post #227
Sun phone, Tue (T+9) Post #227
3 Feb (Tue) at 3.00pm, 9 Feb (Mon) at 9.00pm, phone redemption Post #164
26 Jun (Wed), 2 Jul (Wed) Post #57
about a week in batches Post#28,
phone about a week Post #36
- HSBC Indonesia
2 weeks Post #314
- HSBC UK
2-3 days Post #88
overnight (Tuesday to Wednesday, June 2020) post 568
overnight (Tuesday to Wednesday, June 2020) post 568
- HSBC USA
48 hours Post #209 [not on a Monday; Monday batch mentioned above may no longer be the case?]
- Hyatt
23 Apr (Sat), 28 Apr (Thu) Post #283
1 Jul (Tue), 8 Jul (Tue) Post #73 - Hyatt
23 Apr (Sat), 26 Apr (Tue) Post #283 - Maybank Malaysia
sometimes more Post #33
2 days Post #23 - Le Club Accor
2-3 days Post #20 - Shangri-la Golden Circle
about 3 weeks Post #228 - Standard Chartered Singapore
26 Apr (Tue), 4 May (Wed) Post #290 - Starwood
2017
Requested: Sunday 6/18/17 @ 16:00 EST; Miles deposited in Krisflyer account: Friday 6/30/17 (sometime before 08:00 EST) after multiple calls to Krisflyer and SPG #409
Requested 16 MAR (THU) @ 2032 Pacific and 17 MAR (FRI) @ 2048 Pacific. Posted sometime between 19 MAR (MON) 1300 and 2200 SST. Post# 384.
2016
Req: 19 Oct (Wed.), Received: 24 Oct. (Mon.) US Time. Post #343
1 Jun, 5 Jun PM Post #298
3 Apr, 26 Apr Post #278
2015
Sun, Tue (T+1) Post #228
Sun, Mon (T+1) Post #227
31 Aug (Mon USA time), 6 Sep (Sun USA time)
30 Jan (Fri), 4 Feb (Wed) Post #159
7 Jan (Wed), 12 Jan (Mon) Post #157
17 Jan (Wed), 2 Feb (Mon) Post #157
2014
24 Nov (Mon), 12 Dec Post (Fri) #145
28 Nov (Fri), 4 Dec (Thu) Post #127
11 Jun (Wed), 17 Jun (Tue) Post #47
6 days Post #21
1 week Post #80
14 days Post #78
11 days Post #74
11 Jun (Wed), 17 Jun (Tue) Post #47 - Tap for More Points
Instant Post #252 - Priority Club
11 Jan (Mon) by phone; 18 Jan (Mon) #255
8 Jan (Fri) PM; posted 15 Jan (Fri) PM - 1 week Post #250
3 weeks Post #15 - UOB Singapore
21 Aug (Sun), 23 Aug (Tue) Post #325
Sat online, Tue Post #262
Sun online, Tue (T+2) Post #227
3 working days Post #139
3 working days Post #136
2-3 days Post #134
overnight Post #119
24-48 hours Post #105
9 Aug (Sat), 12 Aug (Tue) Post #96
26 Jun (Thu), 2 Jul (Wed) Post #59
Online 19 hours - Transfer by 8pm, In 3pm next day, Post #41
overnite, Post #31
1-2 days Post #27
7 days Post #25
2 days Post #19
4 days Post #16 - Virgin Australia
12/20/16 Instant - Westpac Altitude (Australia)
6 Hours #529 - St George Amplify (Australia)
12 Hours
If possible, in addition to the number of days it took, please post DAY on which you initiated transfer, and the DAY it posted, as well as whether it was online or on phone redemption to get a better fix
Time taken to transfer points to KF 2012 - 2020
Dec 22, 2020, 12:35 am
#586
Join Date: Jun 2007
Location: SIN
Programs: CX DM, SQ KF Gold
Posts: 980
You must have been lucky. My wife transferred from SCB on 4 Dec, called in a week later, they were clueless, and had to wait until 18 Dec for the miles to show on KF. Absolute shambles. Citi's miles always post within 24-48h for me.
Dec 22, 2020, 2:25 am
#587
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
And generally their customer support framework leaves a lot to be desired... typical of foreign banks in Singapore who outsource to an inch of their lives away, your calls get answered by some call agent in India or Malaysia, who can't do much except read from script or whatever T&C (which you already have access to anyway). Anything that requires investigation requires them to raise a case for someone else to call you in 3-5 days time, if you're lucky!
Last edited by carrotjuice; Dec 22, 2020 at 8:14 pm
Dec 22, 2020, 7:34 am
#588
Join Date: Oct 2010
Location: MUC/RJK
Programs: SQ G, LH FTL, UA S, Marriott Plat, Hertz PC
Posts: 1,442
Well, another Standard Chartered SG case, submitted 18th, posted 22nd of Dec evening. Both miles and bonus at the same time.
Last edited by hdogan; Dec 22, 2020 at 7:35 am Reason: clarified country
Dec 25, 2020, 12:17 am
#589
Join Date: Jun 2007
Location: SIN
Programs: CX DM, SQ KF Gold
Posts: 980
From my experience with Stanchart Singapore, if you have enough points to redeem from one card, it's pretty quick and straightforward. Things get hairy when they need to move some points from one card to another to hit the redemption amount.
And generally their customer support framework leaves a lot to be desired... typical of foreign banks in Singapore who outsource to an inch of their lives away, your calls get answered by some call agent in India or Malaysia, who can't do much except read from script or whatever T&C (which you already have access to anyway). Anything that requires investigation requires them to raise a case for someone else to call you in 3-5 days time, if you're lucky!
And generally their customer support framework leaves a lot to be desired... typical of foreign banks in Singapore who outsource to an inch of their lives away, your calls get answered by some call agent in India or Malaysia, who can't do much except read from script or whatever T&C (which you already have access to anyway). Anything that requires investigation requires them to raise a case for someone else to call you in 3-5 days time, if you're lucky!
Dec 25, 2020, 3:02 pm
#590
Join Date: Dec 2020
Posts: 8
Chase UR.
Submitted Wed, Dec 23, 5:00 PM USA Pacific time USA
Therefore, 10am Dec 24th SGT.
Going on 45 hours now. Miles not available yet. First time transfer.
Bad timing probably with the Holiday. My expectations are low to see the transfer complete anytime soon.
Submitted Wed, Dec 23, 5:00 PM USA Pacific time USA
Therefore, 10am Dec 24th SGT.
Going on 45 hours now. Miles not available yet. First time transfer.
Bad timing probably with the Holiday. My expectations are low to see the transfer complete anytime soon.
Dec 25, 2020, 4:15 pm
#591
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
Chase UR.
Submitted Wed, Dec 23, 5:00 PM USA Pacific time USA
Therefore, 10am Dec 24th SGT.
Going on 45 hours now. Miles not available yet. First time transfer.
Bad timing probably with the Holiday. My expectations are low to see the transfer complete anytime soon.
Submitted Wed, Dec 23, 5:00 PM USA Pacific time USA
Therefore, 10am Dec 24th SGT.
Going on 45 hours now. Miles not available yet. First time transfer.
Bad timing probably with the Holiday. My expectations are low to see the transfer complete anytime soon.
Dec 25, 2020, 6:38 pm
#592
Join Date: Dec 2020
Posts: 8
completely.
I work at a large tech company in system design and it is incredible how many processes that should be automated require some level of manual button pushing or writing "approved" in an email response back to the system....usually a compliance thing or just a bad process design thing, who knows in this case.
My assumption is these requests go into a service queue, reviewed by an actual human to confirm A=B (the miles deposited = the miles that will be given out), who clicked approves. I can't think of any other reason for such statistical variance in time to deliver the miles.
I work at a large tech company in system design and it is incredible how many processes that should be automated require some level of manual button pushing or writing "approved" in an email response back to the system....usually a compliance thing or just a bad process design thing, who knows in this case.
My assumption is these requests go into a service queue, reviewed by an actual human to confirm A=B (the miles deposited = the miles that will be given out), who clicked approves. I can't think of any other reason for such statistical variance in time to deliver the miles.
Dec 28, 2020, 9:03 am
#593
Join Date: Dec 2020
Posts: 1
Transferred on 18th December from HDFC and still have not received the miles even after a week.
Called krisflyer and they asked to wait for 15 days to see.
Update : Finally miles posted with original miles entry for 31 December and bonus miles for 4 January.
Called krisflyer and they asked to wait for 15 days to see.
Update : Finally miles posted with original miles entry for 31 December and bonus miles for 4 January.
Last edited by shadow747; Jan 4, 2021 at 5:23 am
Jan 16, 2022, 9:27 am
#594
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,753
Discussion continues here: Time taken to transfer points to KF 2021-2