Help Needed - Spacing Error on name
Apr 15, 2012 | 10:31 pm
#1
Original Poster
Join Date: Apr 2012
Posts: 6
Help Needed - Spacing Error on name
Hi~ I'm new to this forum, hope you can help with my problem below 
I've book a flight for 2 to Sydney via SQ...
While doing online booking, I ensured all particulars were right, esp the names!
If my name in passport is : Lim Jia Min, Jasmine (example)
First name should be place : Jia Min Jasmine (no commas allow in booking)
Last Name: Lim
However, whenever I go back to "manage my booking" in SQ website, it appears as:
First Name: Jia Minjasmine
E-Ticket, no issue as it appears as : JIAMINJASMINE TAN (from what SQ says e-ticket no spacing between 1st name)
I've tried calling SQ, but the reservation hotline was transferred to someone in India I guess, and no matter how hard I tried to explain, she just can't understand me !!!
I e-mailed Singapore Airlines and she said the name on their electronic tickets match their travel documents such passports. Hence, spacing is not an issue.
So now, check in is no issue, how abt immigration?!?!
p/s. sorry for my long post....
I've book a flight for 2 to Sydney via SQ...
While doing online booking, I ensured all particulars were right, esp the names!
If my name in passport is : Lim Jia Min, Jasmine (example)
First name should be place : Jia Min Jasmine (no commas allow in booking)
Last Name: Lim
However, whenever I go back to "manage my booking" in SQ website, it appears as:
First Name: Jia Minjasmine
E-Ticket, no issue as it appears as : JIAMINJASMINE TAN (from what SQ says e-ticket no spacing between 1st name)
I've tried calling SQ, but the reservation hotline was transferred to someone in India I guess, and no matter how hard I tried to explain, she just can't understand me !!!
I e-mailed Singapore Airlines and she said the name on their electronic tickets match their travel documents such passports. Hence, spacing is not an issue.
So now, check in is no issue, how abt immigration?!?!
p/s. sorry for my long post....
Apr 15, 2012 | 10:58 pm
#2
Ambassador: Air New Zealand
Join Date: Dec 2006
Location: Wellington NZ
Programs: NZ Koru Black, QF Gold, Amex Plat, Accor Plat
Posts: 1,748
Welcome to Flyertalk madamoiselle.
Not a problem.
Similar issue here
Middle Name Issue
Note: Your Passport number is included in the booking.
Not a problem.
Similar issue here
Middle Name Issue
Note: Your Passport number is included in the booking.
Apr 16, 2012 | 4:16 am
#7
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
Posts: 4,971
In all of my tickets, with my name:
Appears in passport as: SURNAME FIRST MIDDLE
Appears in ticket as: SURNAME/FIRSTMIDDLEMR
Appears on boarding pass as: SURNAME/FIRSTMIDDLEMR
Never ever had a problem, even in US. I can only imagine it being a problem if it said SURNAME/FIRSTMIDDLEMS !
Appears in passport as: SURNAME FIRST MIDDLE
Appears in ticket as: SURNAME/FIRSTMIDDLEMR
Appears on boarding pass as: SURNAME/FIRSTMIDDLEMR
Never ever had a problem, even in US. I can only imagine it being a problem if it said SURNAME/FIRSTMIDDLEMS !
Apr 16, 2012 | 7:29 am
#8
Join Date: Jul 2011
Posts: 1,158
According to passport my wife is a Marie Miller Tan Ng Lim (example) so plenty of options. Nowadays I book her either as Marie Miller or Marie Miller Tan it comes out to MILLER MARIEMRS or as MILLERTAN MARIEMRS
Earlier it came out as MILLERTANNGLIM MARIEMRS but no problem at check in. Its just SQs reservation system, no need to worry.
Earlier it came out as MILLERTANNGLIM MARIEMRS but no problem at check in. Its just SQs reservation system, no need to worry.
Apr 18, 2012 | 9:20 am
#10
Join Date: Dec 2008
Posts: 41
A great way to fly!
Do not be too sure that alls well if you are checking in at Singapore airport. I was charged S$100 to have my name changed on my boarding pass. My story:
When I made my Online booking at a US-based website, I entered, as prompted, my name First Middle Family accordingly.
The boarding pass printout showed my name as First Middle Family - fine, I thought.
But the Supervisor at Changi Airport told me my name must be exactly as shown in my passport: Family Middle First. He claimed that it was a Singapore Immigration requirement but declined my request to speak with an Immigration Officer.
He refused to let me leave the check-in counter until I paid the S$100.
So...my new boarding pass had my name as Middle First Family. "But that's not exactly as shown in my passport" I said. He ignored me, and walked away.
Recap:
Online booking: First Middle Family
Boarding Pass: First Middle Family
Passport: Family Middle First
$100 Boarding Pass: Middle First Family
"A great way to fly"!
When I made my Online booking at a US-based website, I entered, as prompted, my name First Middle Family accordingly.
The boarding pass printout showed my name as First Middle Family - fine, I thought.
But the Supervisor at Changi Airport told me my name must be exactly as shown in my passport: Family Middle First. He claimed that it was a Singapore Immigration requirement but declined my request to speak with an Immigration Officer.
He refused to let me leave the check-in counter until I paid the S$100.
So...my new boarding pass had my name as Middle First Family. "But that's not exactly as shown in my passport" I said. He ignored me, and walked away.
Recap:
Online booking: First Middle Family
Boarding Pass: First Middle Family
Passport: Family Middle First
$100 Boarding Pass: Middle First Family
"A great way to fly"!
Apr 18, 2012 | 1:29 pm
#11
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-PP, HL-DM, MR-LTP, HY-LTG
Posts: 26,017
Immigration is not determined based on your airline reservation. Entry to whatever country you're flying to is based on your PASSPORT! As long as that is in your possession with a face matching the person holding the passport, you will have no problem.
Just to add again, the computer reservation systems do not space names. So everything will just lump together. It is normal.
Just to add again, the computer reservation systems do not space names. So everything will just lump together. It is normal.
Apr 18, 2012 | 7:58 pm
#12
Original Poster
Join Date: Apr 2012
Posts: 6
thanks for your reply...
e-ticket does not space out the names, so it's fine.
it's just that every time i log in to SQ website to manage my booking, my name looks so weird. " Ms Jia Minjasmine Tan". And if they were to charge me S$100, it might be kinda unfair for me...
e-ticket does not space out the names, so it's fine.
it's just that every time i log in to SQ website to manage my booking, my name looks so weird. " Ms Jia Minjasmine Tan". And if they were to charge me S$100, it might be kinda unfair for me...
Apr 18, 2012 | 8:39 pm
#13
Join Date: Jul 2011
Posts: 1,158
Do not be too sure that alls well if you are checking in at Singapore airport. I was charged S$100 to have my name changed on my boarding pass. My story:
When I made my Online booking at a US-based website, I entered, as prompted, my name First Middle Family accordingly.
The boarding pass printout showed my name as First Middle Family - fine, I thought.
But the Supervisor at Changi Airport told me my name must be exactly as shown in my passport: Family Middle First. He claimed that it was a Singapore Immigration requirement but declined my request to speak with an Immigration Officer.
He refused to let me leave the check-in counter until I paid the S$100.
So...my new boarding pass had my name as Middle First Family. "But that's not exactly as shown in my passport" I said. He ignored me, and walked away.
Recap:
Online booking: First Middle Family
Boarding Pass: First Middle Family
Passport: Family Middle First
$100 Boarding Pass: Middle First Family
"A great way to fly"!
When I made my Online booking at a US-based website, I entered, as prompted, my name First Middle Family accordingly.
The boarding pass printout showed my name as First Middle Family - fine, I thought.
But the Supervisor at Changi Airport told me my name must be exactly as shown in my passport: Family Middle First. He claimed that it was a Singapore Immigration requirement but declined my request to speak with an Immigration Officer.
He refused to let me leave the check-in counter until I paid the S$100.
So...my new boarding pass had my name as Middle First Family. "But that's not exactly as shown in my passport" I said. He ignored me, and walked away.
Recap:
Online booking: First Middle Family
Boarding Pass: First Middle Family
Passport: Family Middle First
$100 Boarding Pass: Middle First Family
"A great way to fly"!
I was flying for a few years with Lastname being my first name and First name being my last name. It was a mix-up caused by Krisflyer registration mix-up, so all bookings made via SQ website were "wrong". I tried to fix it twice with SQ but they somehow they werent able to ( they always told me now its okay). But I never had any problem with it at check-in, only once in FRA they told me that its wrong and changed it at no cost.
But tickets booked somewhere else couldnt be credited to Krisflyer, in the End I applied for a new card.
Apr 18, 2012 | 9:54 pm
#14
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-PP, HL-DM, MR-LTP, HY-LTG
Posts: 26,017
thanks for your reply...
e-ticket does not space out the names, so it's fine.
it's just that every time i log in to SQ website to manage my booking, my name looks so weird. " Ms Jia Minjasmine Tan". And if they were to charge me S$100, it might be kinda unfair for me...
e-ticket does not space out the names, so it's fine.
it's just that every time i log in to SQ website to manage my booking, my name looks so weird. " Ms Jia Minjasmine Tan". And if they were to charge me S$100, it might be kinda unfair for me...
If you're crediting your flight to your frequent flyer account, it will match the surname first . If that is correct, there should not be a problem.
If you're not bothered on miles, then you are set to go.
Jun 5, 2012 | 2:43 am
#15
Join Date: Jul 2011
Posts: 1,158
According to passport my wife is a Marie Miller Tan Ng Lim (example) so plenty of options. Nowadays I book her either as Marie Miller or Marie Miller Tan it comes out to MILLER MARIEMRS or as MILLERTAN MARIEMRS
Earlier it came out as MILLERTANNGLIM MARIEMRS but no problem at check in. Its just SQs reservation system, no need to worry.
Earlier it came out as MILLERTANNGLIM MARIEMRS but no problem at check in. Its just SQs reservation system, no need to worry.
Recent experience:
Booked my wife as MILLER MARIEMRS and checked in online. Went to check-in. SQ reissued boarding pass at check-in as TANNGLIM MS. Why? I dont know and i dont care.