Originally Posted by
jf123
Do not be too sure that alls well if you are checking in at Singapore airport. I was charged S$100 to have my name changed on my boarding pass. My story:
When I made my Online booking at a US-based website, I entered, as prompted, my name First Middle Family accordingly.
The boarding pass printout showed my name as First Middle Family - fine, I thought.
But the Supervisor at Changi Airport told me my name must be exactly as shown in my passport: Family Middle First. He claimed that it was a Singapore Immigration requirement but declined my request to speak with an Immigration Officer.
He refused to let me leave the check-in counter until I paid the S$100.
So...my new boarding pass had my name as Middle First Family. "But that's not exactly as shown in my passport" I said. He ignored me, and walked away.
Recap:
Online booking: First Middle Family
Boarding Pass: First Middle Family
Passport: Family Middle First
$100 Boarding Pass: Middle First Family
"A great way to fly"!
I was flying for a few years with Lastname being my first name and First name being my last name. It was a mix-up caused by Krisflyer registration mix-up, so all bookings made via SQ website were "wrong". I tried to fix it twice with SQ but they somehow they werent able to ( they always told me now its okay). But I never had any problem with it at check-in, only once in FRA they told me that its wrong and changed it at no cost.
But tickets booked somewhere else couldnt be credited to Krisflyer, in the End I applied for a new card.