Lifemiles account login with error code
Jun 14, 2020, 1:30 pm
#1
Original Poster
Join Date: Jun 2020
Posts: 4
Lifemiles account login with error code
Hi,
I have a problem when I login to my lifemiles account.
When I login in,there is a error code 1099 shows.
When I try to reset password, there is error code 2607 shows.
Is anyone know those error code mean?
Also, is anyone have this kind issue before?
Please advise. Thanks
I have a problem when I login to my lifemiles account.
When I login in,there is a error code 1099 shows.
When I try to reset password, there is error code 2607 shows.
Is anyone know those error code mean?
Also, is anyone have this kind issue before?
Please advise. Thanks
Jul 16, 2021, 12:04 am
#3
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,803
Some sort of error was happening for last few days. I reported in the booking problems thread as well. For me it is working okay now (as well as LM works) except when I try incognito mode some error returns upon login or the page doesn't finish loading. YMMV.
Sep 9, 2021, 7:13 am
#4
Join Date: Feb 2010
Location: Germany / Spain / Switzerland
Programs: LH M&M SEN, bmi DC Gold, CO Gold Elite, bahn.comfort nothing
Posts: 310
Error Code 1099 means that the account has been blocked to some sort of security issue.
Normally you get a message including the advice to send an email to their security department.
This can be the result of issuing tickets for other people than the account owner, using different credit cards that have a different name than the account owner or some sort of movement that needs further attention.
The solution can be to directly write to them regarding the probable issue and be prepared for a long waiting time until they fix the issue and unblock the account again.
Good luck.
Normally you get a message including the advice to send an email to their security department.
This can be the result of issuing tickets for other people than the account owner, using different credit cards that have a different name than the account owner or some sort of movement that needs further attention.
The solution can be to directly write to them regarding the probable issue and be prepared for a long waiting time until they fix the issue and unblock the account again.
Good luck.
Jun 23, 2023, 7:58 pm
#5
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,697
The gift that keeps on giving. No clue if this is yet another issue with the website or an issue with the account. I vote for website...
Jun 28, 2023, 1:28 pm
#7
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,697
Error code: 10990. I emailed [email protected] some days ago but have yet to receive a response. I emailed the support email and received a response instructing me to email [email protected]. Customer service indicated a response should be expected in 3 days; but 3 days has come and went. I flew via an award ticket 2 months ago and haven't done much other than search for itineraries since then. No indication of issues with credit cards or passenger information. Rhetorical, but odd an account is locked but no communication with the owner of the account beyond an error message at login.
Finally received an email requesting a copy of the ID, front and back. Passports photo pages don't have a back so odd request.
The account is "unblocked" after sending ID (front and back) and one week. No clue as to why the account was blocked. A reminder not to bank airline miles. The communication consisted of an email requesting ID, an email thanking me for emailing the ID and an email indicating the account was unblocked.
Finally received an email requesting a copy of the ID, front and back. Passports photo pages don't have a back so odd request.
The account is "unblocked" after sending ID (front and back) and one week. No clue as to why the account was blocked. A reminder not to bank airline miles. The communication consisted of an email requesting ID, an email thanking me for emailing the ID and an email indicating the account was unblocked.
Last edited by view-with-a-room; Jul 14, 2023 at 12:41 pm
Jun 29, 2023, 2:17 pm
#8
Join Date: Jun 2023
Posts: 6
Error code: 10990. I emailed [email protected] some days ago but have yet to receive a response. I emailed the support email and received a response instructing me to email [email protected]. Customer service indicated a response should be expected in 3 days; but 3 days has come and went. I flew via an award ticket 2 months ago and haven't done much other than search for itineraries since then. No indication of issues with credit cards or passenger information. Rhetorical, but odd an account is locked but no communication with the owner of the account beyond an error message at login.
Finally received an email requesting a copy of the ID, front and back. Passports photo pages don't have a back so odd request.
Finally received an email requesting a copy of the ID, front and back. Passports photo pages don't have a back so odd request.
Jul 12, 2023, 6:16 pm
#10
Join Date: Jun 2023
Posts: 6
Just wanted to update that today (7/12/23) my account access was reinstated without sending any documents in. As far as I can tell there was no DOT intervention. A Lifemiles rep simply emailed and to say access was restored and I confirmed this to be true with a simple login.
Jul 18, 2023, 6:33 pm
#11
Join Date: Jul 2023
Posts: 1
Just wanted to update that today (7/12/23) my account access was reinstated without sending any documents in. As far as I can tell there was no DOT intervention. A Lifemiles rep simply emailed and to say access was restored and I confirmed this to be true with a simple login.
Jul 21, 2023, 7:15 am
#12
Join Date: Aug 2015
Location: NY, NY & Long Island
Posts: 77
I've had a problem for a couple of months now. I can login but when I attempt to search for travel I get an "occur un error" message with no code. Is it possible LM is blocking my IP address? When I call LM service center they see nothing wrong on their end. Ive tried multiple browsers, eliminating cookies.... nothing helps.
Jul 21, 2023, 9:49 am
#13
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,697
I've had a problem for a couple of months now. I can login but when I attempt to search for travel I get an "occur un error" message with no code. Is it possible LM is blocking my IP address? When I call LM service center they see nothing wrong on their end. Ive tried multiple browsers, eliminating cookies.... nothing helps.
FireFox works. Chrome and Edge do not work. Or at least that is the current state of affairs.
Last edited by view-with-a-room; Jul 21, 2023 at 11:15 am
Jul 21, 2023, 11:18 am
#14
Join Date: Mar 2011
Location: PHL
Programs: US; AA; UA; Hilton Gold; Club Carlson Gold; IHG Platinum;
Posts: 389
I don't think it's browser related. I am getting the same error in Firefox even prior to entering my credentials.
Jul 21, 2023, 2:18 pm
#15
Join Date: Dec 2014
Programs: Marriott Platinum, United Silver, IHG Platinum, Hilton Diamond
Posts: 25
Originally Posted by Kpoxa;[url=tel:35432968
35432968[/url]]I don't think it's browser related. I am getting the same error in Firefox even prior to entering my credentials.