Error code: 10990. I emailed [email protected] some days ago but have yet to receive a response. I emailed the support email and received a response instructing me to email [email protected]. Customer service indicated a response should be expected in 3 days; but 3 days has come and went. I flew via an award ticket 2 months ago and haven't done much other than search for itineraries since then. No indication of issues with credit cards or passenger information. Rhetorical, but odd an account is locked but no communication with the owner of the account beyond an error message at login.

Finally received an email requesting a copy of the ID, front and back. Passports photo pages don't have a back so odd request.

The account is "unblocked" after sending ID (front and back) and one week. No clue as to why the account was blocked. A reminder not to bank airline miles. The communication consisted of an email requesting ID, an email thanking me for emailing the ID and an email indicating the account was unblocked.