Originally Posted by
view-with-a-room
Error code: 10990. I emailed
[email protected] some days ago but have yet to receive a response. I emailed the support email and received a response instructing me to email
[email protected]. Customer service indicated a response should be expected in 3 days; but 3 days has come and went. I flew via an award ticket 2 months ago and haven't done much other than search for itineraries since then. No indication of issues with credit cards or passenger information. Rhetorical, but odd an account is locked but no communication with the owner of the account beyond an error message at login.
Finally received an email requesting a copy of the ID, front and back. Passports photo pages don't have a back so odd request.
I am currently in the same situation. I was locked out of my account and I emailed the support address. They asked for my ID information to be scanned and sent. I told them to consider implementing a 2 factor authentication system or find some other way to satisfy themselves that it's me. I'm not comfortable sending more of my data around the world so I have no intention of complying. I do business with many airlines and banks and have never been asked to do something like this. So we will see what their response is. How archaic is their system?