Room 25% more expensive on Mariott Bonvoy vs official website
Apr 25, 2019, 11:35 am
#1
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Room 25% more expensive on Mariott Bonvoy vs official website
I am pretty new to Mariott Bonvoy as I am mainly used to Hilton and IHG.
For example, IHG has something known as "Best Price Guarantee". If the price on their website is more expensive than a room on a 3rd party, you get points refunded.
Today I wanted to book at a new hotel in Greece which offers rooms at 270€ per night in May.
When I visited their official website I was able to book the same room for just €200, but including dinner per person per night. There was also a cheaper room available that was not seen on Mariott Bonvoy. I am surprised that if you are a loyal member, you might end up booking a room for much more, that seems ridiculous?
Is there something like "Best Price Guarantee" at Mariott Bonvoy?
For example, IHG has something known as "Best Price Guarantee". If the price on their website is more expensive than a room on a 3rd party, you get points refunded.
Today I wanted to book at a new hotel in Greece which offers rooms at 270€ per night in May.
When I visited their official website I was able to book the same room for just €200, but including dinner per person per night. There was also a cheaper room available that was not seen on Mariott Bonvoy. I am surprised that if you are a loyal member, you might end up booking a room for much more, that seems ridiculous?
Is there something like "Best Price Guarantee" at Mariott Bonvoy?
Apr 25, 2019, 11:43 am
#2
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Design Hotel? That probably explains the difference. If you book directly w/them you won't get Marriott credit IIRC.
Apr 25, 2019, 11:50 am
#3
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Marriott does have a Best Rate Guarantee.
"If you find a lower rate for the same hotel, room type and dates within 24 hours of making your reservation, submit a Best Rate Guarantee claim form. We'll review the claim, and if approved, we'll match the rate and give you an additional 25% discount on the room or 5,000 Marriott Bonvoy™ Points…it's up to you."
Claim form:
https://www.marriott.com/look/claimForm.mi
Cheers.
"If you find a lower rate for the same hotel, room type and dates within 24 hours of making your reservation, submit a Best Rate Guarantee claim form. We'll review the claim, and if approved, we'll match the rate and give you an additional 25% discount on the room or 5,000 Marriott Bonvoy™ Points…it's up to you."
Claim form:
https://www.marriott.com/look/claimForm.mi
Cheers.
Apr 25, 2019, 11:54 am
#4
Join Date: May 2016
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Marriott has Look No Further/Best Rate Guarantee (LNF/BRG) that does something similar if you fill out a claim form - https://www.marriott.com/look/claimForm.mi
(I've never done it, but there's a thread where folks discuss when they've successfully or unsuccessfully filed a claim under this program - https://www.flyertalk.com/forum/marr...on-thread.html)
(Edit - Looks like Sharon beat me to it!)
(I've never done it, but there's a thread where folks discuss when they've successfully or unsuccessfully filed a claim under this program - https://www.flyertalk.com/forum/marr...on-thread.html)
(Edit - Looks like Sharon beat me to it!)
Apr 25, 2019, 12:44 pm
#5
Join Date: Apr 2019
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I am pretty new to Mariott Bonvoy as I am mainly used to Hilton and IHG.
For example, IHG has something known as "Best Price Guarantee". If the price on their website is more expensive than a room on a 3rd party, you get points refunded.
Today I wanted to book at a new hotel in Greece which offers rooms at 270€ per night in May.
When I visited their official website I was able to book the same room for just €200, but including dinner per person per night. There was also a cheaper room available that was not seen on Mariott Bonvoy. I am surprised that if you are a loyal member, you might end up booking a room for much more, that seems ridiculous?
Is there something like "Best Price Guarantee" at Mariott Bonvoy?
For example, IHG has something known as "Best Price Guarantee". If the price on their website is more expensive than a room on a 3rd party, you get points refunded.
Today I wanted to book at a new hotel in Greece which offers rooms at 270€ per night in May.
When I visited their official website I was able to book the same room for just €200, but including dinner per person per night. There was also a cheaper room available that was not seen on Mariott Bonvoy. I am surprised that if you are a loyal member, you might end up booking a room for much more, that seems ridiculous?
Is there something like "Best Price Guarantee" at Mariott Bonvoy?
Unfortunately, best price guarantee wont b applicable to you.
I say that because the lower price needs to be offered by a third party, like expedia, etc. Not by the Marriott hotel itself.
In your case, I am almost certain the Marriott customer service will reject your claim and tell you to go buy the 200 rate at the hotel.
I say it because i was in exact same situation for a room in Bahamas.
Apr 25, 2019, 12:55 pm
#6
Join Date: Aug 2018
Posts: 902
Unfortunately, best price guarantee wont b applicable to you.
I say that because the lower price needs to be offered by a third party, like expedia, etc. Not by the Marriott hotel itself.
In your case, I am almost certain the Marriott customer service will reject your claim and tell you to go buy the 200 rate at the hotel.
I say it because i was in exact same situation for a room in Bahamas.
I say that because the lower price needs to be offered by a third party, like expedia, etc. Not by the Marriott hotel itself.
In your case, I am almost certain the Marriott customer service will reject your claim and tell you to go buy the 200 rate at the hotel.
I say it because i was in exact same situation for a room in Bahamas.
BRG does not apply at any Design Hotels property, which seems to be the case. With the exception of this brand, Bonvoy hotels very rarely have their own standalone websites, hosted outside of Marriott’s booking system. Although better rates can often be found on OTAs, 25% discrepancies are very rare because almost all Bonvoy hotels (not DH though) sell through Marriott’s GDS platform, which also suggests this should be a DH property.
Apr 25, 2019, 1:34 pm
#7
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Thanks everyone for the information.
Indeed, the hotel is A Design hotel...
I've already booked and send a BRG claim on this hotel, but with the information posted, I know it will be declined.
Now I hope that if I cancel, I won't be charged the prepayment, because the cancellation policy is very confusing... I can cancel without any charge, but prepayment is non-refundable...?
Indeed, the hotel is A Design hotel...
I've already booked and send a BRG claim on this hotel, but with the information posted, I know it will be declined.
Now I hope that if I cancel, I won't be charged the prepayment, because the cancellation policy is very confusing... I can cancel without any charge, but prepayment is non-refundable...?
Changes to your reservation are not permitted. Please note that you may cancel your reservation for no charge until Friday, April 26, 2019.
Please note we will assess a fee if you must cancel after this deadline.
•Please note that your prepayment for this special rate is non-refundable.
Please note we will assess a fee if you must cancel after this deadline.
•Please note that your prepayment for this special rate is non-refundable.
Apr 25, 2019, 7:42 pm
#8
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That's a nonrefundable, non-changeable rate, with a one-day cancel window from the time of booking. So long as you cancel by midnight April 26 (hotel time), there should be no charge. You may wish to cancel immediately.
May 1, 2019, 9:11 am
#9
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In regards to your kind email, allow me to inform you that as per payment and cancellation policy of your reservation we cannot proceed with a refund of the 1st night deposit of €270.-
Let me kindly provide you the policies for your easy reference:
"All reservations must be guaranteed with a deposit of a non refundable 1 night's stay plus tax at the time of booking. Non-guaranteed reservations are not accepted. No change or cancellation is possible. No-Show fee: Full stay including tax."
Let me kindly provide you the policies for your easy reference:
"All reservations must be guaranteed with a deposit of a non refundable 1 night's stay plus tax at the time of booking. Non-guaranteed reservations are not accepted. No change or cancellation is possible. No-Show fee: Full stay including tax."
May 1, 2019, 9:17 am
#10
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BRG does not apply at any Design Hotels property, which seems to be the case. With the exception of this brand, Bonvoy hotels very rarely have their own standalone websites, hosted outside of Marriott’s booking system. Although better rates can often be found on OTAs, 25% discrepancies are very rare because almost all Bonvoy hotels (not DH though) sell through Marriott’s GDS platform, which also suggests this should be a DH property.
What I've sometimes noticed, especially with Starwood properties, is that if you click through to the hotel's website and then click on promotions, you can see some better rates and also some packages that don't appear in the usual search, even when you specifically search for packages. IME this seems more common with the W and aloft brands, but there's no real pattern.
May 1, 2019, 11:18 am
#11
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Cheers.
May 1, 2019, 3:16 pm
#12
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May 1, 2019, 5:34 pm
#13
Join Date: Dec 2018
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I had this same confusing language on my res at Civic in Vancouver, BC a few weeks ago, made from Bonvoy. Cancelled within an hour (same day it was made), even got a cancellation confirmation, but was charged and hotel couldn't even see it was cancelled. Still needed a room, so just showed up (5 days later) and had no issue checking in.
May 2, 2019, 7:18 am
#14
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Booked and cancelled after 20 hours... Hotel claims to have a penalty. They stand ground and interpret the rules differently:
"As per your email, it is clearly explained that if the reservation is cancelled even a day after booking no refund applies:
" prepay in full, non-refundable if cancelled more than 1 day after booking"
As per the below and the cancellation policy of your booking, the hotel reserves the right to hold the deposit of one night as cancellation fee. "
"As per your email, it is clearly explained that if the reservation is cancelled even a day after booking no refund applies:
" prepay in full, non-refundable if cancelled more than 1 day after booking"
As per the below and the cancellation policy of your booking, the hotel reserves the right to hold the deposit of one night as cancellation fee. "
May 2, 2019, 7:30 am
#15
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I would not waste more time arguing with the hotel . . . dispute the charge with your credit card issuer. And post a nasty TA review.