Originally Posted by
unusualtravelblog
Thank you for the information. I am now in dispute with the hotel unfortunately. This is what they emailed me, a cancellation policy that was not mentioned on the Bonvoy site....
Did you book through Bonvoy or via Design website? Presumably whatever cancel policy was on which site (if you booked through Bonvoy, then Bonvoy; if Design, then Design) would prevail. Good luck getting it refunded!
Cheers.