FlyerTalk Forums - View Single Post - Room 25% more expensive on Mariott Bonvoy vs official website
Old Apr 25, 2019 | 12:44 pm
  #5  
uscgto
 
Join Date: Apr 2019
Programs: Hilton Diamond, Marriott Titanium, Amex Plat, National Elite
Posts: 115
Originally Posted by unusualtravelblog
I am pretty new to Mariott Bonvoy as I am mainly used to Hilton and IHG.
For example, IHG has something known as "Best Price Guarantee". If the price on their website is more expensive than a room on a 3rd party, you get points refunded.

Today I wanted to book at a new hotel in Greece which offers rooms at 270€ per night in May.
When I visited their official website I was able to book the same room for just €200, but including dinner per person per night. There was also a cheaper room available that was not seen on Mariott Bonvoy. I am surprised that if you are a loyal member, you might end up booking a room for much more, that seems ridiculous?

Is there something like "Best Price Guarantee" at Mariott Bonvoy?

Unfortunately, best price guarantee wont b applicable to you.

I say that because the lower price needs to be offered by a third party, like expedia, etc. Not by the Marriott hotel itself.

In your case, I am almost certain the Marriott customer service will reject your claim and tell you to go buy the 200 rate at the hotel.

I say it because i was in exact same situation for a room in Bahamas.
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