Downgrade compensation..?
#1
Original Poster
Join Date: Jan 2017
Programs: EK Plat
Posts: 244
Downgrade compensation..?
Does anyone know what Emirates usually offer for a passenger who gets downgraded from J to Y at the airport? Colleague of mine is booked on a flight which is completely full in F and heavily overbooked in J. He's prepared to fly in Y if the compensation is good enough - is it usually a return ticket to the destination in original class of travel? i.e. in his case, a return J ticket?
#2
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
Does anyone know what Emirates usually offer for a passenger who gets downgraded from J to Y at the airport? Colleague of mine is booked on a flight which is completely full in F and heavily overbooked in J. He's prepared to fly in Y if the compensation is good enough - is it usually a return ticket to the destination in original class of travel? i.e. in his case, a return J ticket?
#4
Original Poster
Join Date: Jan 2017
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Posts: 244
I'll report back on what happens to him.
#5
Join Date: Feb 2017
Posts: 143
Sorry for the partial hijack, does the IDB free return also include hotel, food, etc, since you're not flying?
#8
Join Date: Jun 2011
Location: United Kingdom
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Ex DEL at the airport I have been offered J return to DXB , if I was willing to move to Y from J on the same flight .
i was on a DEL-DXB-LGW ticket and did not take up the offer.
i was on a DEL-DXB-LGW ticket and did not take up the offer.
#9
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
Hmmm.... not sure about that. Involuntary/Voluntary downgrades also get the return ticket I believe. At least they used to...
#10
Moderator: Emirates Skywards and Qatar Airways Privilege Club
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#11
Moderator: Emirates Skywards and Qatar Airways Privilege Club
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#12
Original Poster
Join Date: Jan 2017
Programs: EK Plat
Posts: 244
By way of update, my colleague spoke to the supervisor on duty in DXB last night when checking in.
She told him that if he were downgraded to economy, he would be entitled to a business class ticket in line with the IDB rules. She mentioned that he would have to go to a ticket office (a gripe for some on here...) as it is a requirement to present the physical voucher when redeeming.
He said he would accept the compensation in the event of a downgrade and so she noted his preference on his PNR.
When he got to the gate... he discovered he had been upgraded to F (flex business, gold) as apparently there were three last minute no shows.
I guess this leaves things somewhat unclear given conflicting reports. Is it simply a matter of YMMV as to compensation? And if you have an IDB voucher, are you entitled to use it to redeem a ticket within your specific fare class only (so I, in his case) or if there is only one ticket left in J fare bucket, you could use it..?
She told him that if he were downgraded to economy, he would be entitled to a business class ticket in line with the IDB rules. She mentioned that he would have to go to a ticket office (a gripe for some on here...) as it is a requirement to present the physical voucher when redeeming.
He said he would accept the compensation in the event of a downgrade and so she noted his preference on his PNR.
When he got to the gate... he discovered he had been upgraded to F (flex business, gold) as apparently there were three last minute no shows.
I guess this leaves things somewhat unclear given conflicting reports. Is it simply a matter of YMMV as to compensation? And if you have an IDB voucher, are you entitled to use it to redeem a ticket within your specific fare class only (so I, in his case) or if there is only one ticket left in J fare bucket, you could use it..?
#13
Join Date: Feb 2018
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#14
Join Date: Sep 2009
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Posts: 921
Actually, I booked mine over the phone, was super simple. There's a number printed on the certificate you give.