We flew back from FUE yesterday on a BA Holidays package flying in CE. After boarding we were asked if had been upgraded and I don't think that we were believed when we said no. Apparently there had been about 8 people upgraded and there were not enough meals loaded. The crew had no idea who the upgraded people were. The 3 cabin crew in CE didn't seem to like each other and there was some low level bickering going on between them. We did get our meals but seemed to be ignored sometimes when they were going through the cabin on a snack run. The meal trays were not collected for ages and some passengers just took their trays to the galley. Our trays were collected about an hour after we were given our meal and ages after we had finished eating. My wife couldn't wait to get off the plane as it was a horrible atmosphere, passengers sitting near us felt the same We always use BA for our short haul travel and crews are generally good or great and we have sent in a few "well dones" but have never complained before. Is it worth sending in feedback or is it a waste of time?

I would send feedback. I was upgraded from ET to CE two or three times, and each time a member of cabin crew would approach me and explain that meals were loaded for the number of booked passengers. It did not seem that passengers who actually paid to be in CE were in any way affected. I don't think you were treated correctly or politely. You did not enjoy the flight, so I would send feedback.

Crew know who has been upgraded

If their technology failed then they should have asked the ground agent for the details

Yes do complain - keep it short and succinct.

I can't see any reason why 8 would be upgraded - at most three to complete a row if the curtain moved - but 8 ?! Seems like nonsense chat from a poor crew

We have been upgraded before and the crew knew. Yesterday they had no idea

It was a huge CE cabin yesterday, I heard another miffed passenger say that there had been 8 upgrades.

As my Marketing professor always said: When you feel the need to complain, you should always complain.

1. Crew know who has been upgraded.
2. Normally they would come to upgraded passengers, that they may not get a meal but drinks. They will also mention that if there are available meals (as some people may decline the meal)

In my opinion it is only worth complaining if you are wanting to get some compensation. I have little faith that a majority complaints are ever actually investigated or taken seriously. I personally just wouldn't waste my time.

That's what I said to my wife. Yesterday they had no idea.

We sent in some comprehensive feedback. They just sent out a generic reply and said sorry even though they don't actually mean it.

I really fail to understand how they didn�t know as it�s clearly (yet with the wrong code) displayed on their Crew devices.
if all of theirs didn�t work which is unlikely then they should have asked for a list from the ground staff.
asking everyone individually is just not right

equally if they were that overbooked, a good SCCM would spot that before leaving base and get enough meals ordered. Different if the airport sells last minute upgrades, which they shouldn�t if not enough meals are loaded or at least inform said Customers there ain�t be a meal loaded, which they rarely do, of course

Perhaps it meant they were not going to be able to get the food that they, the crew, wanted if they gave it to the upgraded passengers. On flights I have taken where there have been upgrades, food has been obtained from the economy trolley for them. This sounds like a dreadful experience all round.

I think you should reply to the automatic response � I believe you can type above the line it says.

Its a pain because they are clearly using AI to reply to complaints, but I had an issue last year on a BA holiday and it took me about 10 email replys to their generic bull**t., before I got taken seriously.

BA work on data. Data is everything.

No data = Everything is fine and customers would have told us otherwise.

In this situation absolutely complain. I would be inclined to believe it that the crew had no idea who the upgraded pax were. There is an app that tells crew who is who, status, seat number, upgraded/downgraded etc. This app has a knack for crashing right before departure and the cabin crew are left to piece it all together on the spot.

If the result of the complaint is that the source of it was the failing of an app - that is a data point for BA. Enough data points and the app along with its issues will be reviewed. Without such data (and complaint) this doesn’t occur.

When I flew from FUE 18 months ago it wasn't on Fly, and the CSM got handed a paper manifest just before the doors closed saying they don't get any info on their devices for FUE (and presumably other airports that aren't on Fly).
Not sure if that has changed since then.