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Thread: Is it it worth giving feedback.
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Old Mar 16, 2026 | 12:39 pm
  #13  
madgaz237
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Join Date: Oct 2024
Location: Scotland
Programs: BA Silver
Posts: 37
Originally Posted by Gengy
We sent in some comprehensive feedback. They just sent out a generic reply and said sorry even though they don't actually mean it.
Its a pain because they are clearly using AI to reply to complaints, but I had an issue last year on a BA holiday and it took me about 10 email replys to their generic bull**t., before I got taken seriously.
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