Originally Posted by
JD1905
In my opinion it is only worth complaining if you are wanting to get some compensation. I have little faith that a majority complaints are ever actually investigated or taken seriously. I personally just wouldn't waste my time.
BA work on data. Data is everything.
No data = Everything is fine and customers would have told us otherwise.
In this situation absolutely complain. I would be inclined to believe it that the crew had no idea who the upgraded pax were. There is an app that tells crew who is who, status, seat number, upgraded/downgraded etc. This app has a knack for crashing right before departure and the cabin crew are left to piece it all together on the spot.
If the result of the complaint is that the source of it was the failing of an app - that is a data point for BA. Enough data points and the app along with its issues will be reviewed. Without such data (and complaint) this doesn’t occur.