FB and Accor 'Miles+Points'
Feb 21, 2026 | 11:21 am
#301
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Ultimate/Platinum for life/Club2000, Accor ALL Diamond
Posts: 25,053
It looks like the link is not broken for me.
I say "looks like", because the partner crédits on both AF and Accor websites do not tell where the credit comes from. You are left to guess with the dates, which is cumbersome.
I flew AF on 31/02 and can see 1034 points on Accor website dated 01/02, so am left to assume this is it...
I say "looks like", because the partner crédits on both AF and Accor websites do not tell where the credit comes from. You are left to guess with the dates, which is cumbersome.
I flew AF on 31/02 and can see 1034 points on Accor website dated 01/02, so am left to assume this is it...
Mar 9, 2026 | 3:46 pm
#303
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Ultimate/Platinum for life/Club2000, Accor ALL Diamond
Posts: 25,053
FYI, there's more discussion in the equivalent thread in the Accor forum, but the problem I reported here seems to be system-wide and affecting other (all ?) people. So check your ALL & FB accounts and report to both CS if problems.
Mar 12, 2026 | 3:38 am
#304
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Ultimate/Platinum for life/Club2000, Accor ALL Diamond
Posts: 25,053
Both Accor and FB have acknowledged there is a technical problem at the moment.
Response received this morning from the Ulti TA:
« Nous vous confirmons que le problčme relatif au crédit des miles et points dű au partenariat avec All Accor a bien été remonté ŕ nos équipes techniques. Une anomalie générale a effectivement été identifiée et elle est toujours en cours de traitement ŕ ce jour. Nos équipes travaillent activement ŕ sa résolution, mais malheureusement, la situation n’est pas encore résolue. »
Response received this morning from the Ulti TA:
« Nous vous confirmons que le problčme relatif au crédit des miles et points dű au partenariat avec All Accor a bien été remonté ŕ nos équipes techniques. Une anomalie générale a effectivement été identifiée et elle est toujours en cours de traitement ŕ ce jour. Nos équipes travaillent activement ŕ sa résolution, mais malheureusement, la situation n’est pas encore résolue. »
Mar 24, 2026 | 9:57 pm
#305
Join Date: Jan 2018
Location: BRE
Programs: Flying Blue Ultimate, LATAM Black, Accor/IHG Platinum, Marriott/Hilton Gold
Posts: 2,050
All of a sudden all of my Accor stays since late January have been credited to the FB account today. But nothing credited to Accor yet.
Mar 25, 2026 | 12:58 am
#306
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Ultimate/Platinum for life/Club2000, Accor ALL Diamond
Posts: 25,053
Mar 26, 2026 | 2:03 am
#308
Join Date: Jan 2018
Location: BRE
Programs: Flying Blue Ultimate, LATAM Black, Accor/IHG Platinum, Marriott/Hilton Gold
Posts: 2,050
Mar 26, 2026 | 5:38 am
#309
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Ultimate/Platinum for life/Club2000, Accor ALL Diamond
Posts: 25,053
Mar 26, 2026 | 6:02 am
#310
Join Date: Jan 2018
Location: BRE
Programs: Flying Blue Ultimate, LATAM Black, Accor/IHG Platinum, Marriott/Hilton Gold
Posts: 2,050
Mar 31, 2026 | 2:03 pm
#311
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Ultimate/Platinum for life/Club2000, Accor ALL Diamond
Posts: 25,053
I still had 2 AF flights that never arrived on ALL account (the first 2 flights after the glitch happened) and so I have asked for a final fix. It was processed very quickly (within a few hours) and now everything is OK. And new flights/stays are posting correctly on both sides.
Mar 31, 2026 | 2:26 pm
#312
Join Date: Jan 2018
Location: BRE
Programs: Flying Blue Ultimate, LATAM Black, Accor/IHG Platinum, Marriott/Hilton Gold
Posts: 2,050
I realized on Friday that a stay in December had not posted to the ALL account, and made a claim. The stay posted in the ALL account on Saturday, and in FB on Sunday. Whatever the issue was, definitely seems to have been resolved.