Note: This is a long wiki, with nearly 50 Q&As. If you only see 3 or 4 questions, then find and click on the "Show more" link which can be found at the very end of the last text you see in this wiki window


Table of Contents (note the links below only work on desktop if you have expanded the wiki as described above)

• Basics
• Timing & Availability
• Earning eUpgrades and Validity
• Upgrading Multiple Passengers
• Payments & Refunds
• Upgrade Priority
• eUpgrades & Partner Airlines
• Other Types of Upgrade

Basics Back to top

Q: What is an eUpgrade?
A: eUpgrades (sometimes referred to as “eUps”) are a benefit of elite status with AC that allow elites to upgrade to a higher cabin (business class / Signature class, a.k.a. “J”, or premium economy, a.k.a. “PY” or “PE”).

Q: Are eUps automatic, like on Delta/AA/United?
A: No, you have to request one online or with a phone agent. You have to have sufficient eUpgrade credits (which, like the concept of eUpgrades, are often referred to as "eUps"), with an expiry date at least equal to the date of your flight, to make the request. If you don’t request an eUp, AC has no problem letting you sit in your original cabin, even if it means letting seats in J/PY go out empty.

Q: How many eUpgrade credits do I need for my flight?
A: This page on the AC website lets you calculate the required number of credits, which depends on type of destination (North America vs International), type of fare (Flex, Latitude, etc), and distance. A cash add-on may also apply (see Payments & Refunds section below).

Q: How are the number of required eUpgrade credits calculated for multi-segment itineraries? Is it by adding the cost of upgrading each segment individually, or for the end-to-end journey?
A: As long as your travel is continuous (without a >24hr stopover), then the number of eUpgrade credits required is for the end-to-end journey. Example, if you are travelling from YVR-YYZ-FRA, then the cost of upgrading both segments will be the same as though you had just a single segment from YVR-FRA. In some cases this may mean that a shorter segment is "free" (has no marginal cost). Note that you must clear each segment individually.

If you request an eUpgrade for AAA-BBB-CCC, but only the BBB-CCC segment clears, you will be charged eUp credits applicable only to the upgraded leg.

Q: I’m booked in economy on an aircraft with both PY and J cabins. Can I request an upgrade to both?
A: No. You can request PY only, or you can request J and be listed for both J and PY.

Q: Can I confirm an upgrade to PY, then request an upgrade to J?
A: Nope. Once you confirm a PY upgrade, that’s it.

Q: I was successful in a Bid Upgrade or Last-Minute Upgrade to the PY cabin. Can I now use my eUps to attempt to upgrade to J?
A: No. Only one type of upgrade is allowed per segment.

Q: If I don’t clear my upgrade to J, can I still get upgraded to PY?
A: Yes, if your upgrade doesn’t clear until the gate, you will be on the list for both J and PY, including the seats newly-vacated by people booked in PY who cleared their eUp to J at the gate.

Q: Are eUps guaranteed once they're confirmed?
A: Not quite. For example, you won't get bumped out of an eUp just because somebody with higher status requested one after yours was confirmed. However, in very rare circumstances, for example if your plane gets swapped for one with a smaller (or no) business cabin, you might lose your eUp. See this thread for details. Further note that Air Canada generally takes the approach that a downgrade-from-eUp for operational reasons (equipment change, broken seat, etc) shall not receive any meaningful compensation, since you flew in the cabin you paid for.



Timing & Availability Back to top

Q: When can I request an eUpgrade?
A: You can request an upgrade as soon as you book the flight, with the exception of the travel companion benefit (person on same flight but not on same PNR; see below for details). Travel companion eUpgrade requests need to be made by airport staff after the flight opens for check-in.

Q: When can I confirm (or "clear") my eUpgrade?
A: You have to be within the "clearance window" that applies to your status and fare type. The windows are detailed in the AC eUp requirements document.

Q: Can you be more specific?
A: All upgrades that clear in advance of the gate are subject to upgrade space being available. In addition:

• for flexible fares (Latitude and Premium Economy Flexible): If upgrade space is available (more on that below) you can confirm an eUpgrade immediately after booking, even months in advance.
• for non-flexible fares (Standard, Flex, Comfort, Premium Economy Lowest): You have to be within the clearance window in the document linked above, which ranges from 3-14 days, depending on fare brand, route, and status.

Exception: if you have no status, you can only clear an upgrade on a Latitude or Premium Economy Flexible fare 7 days in advance (non-flexible fares cannot be upgraded).

Q: What does "upgrade space" mean?
A: Upgrade space (also known as R space - see below) refers to the number of seats that Air Canada are prepared to let people upgrade in to, in advance. This is not the same as the number of business seats that are available for sale. If Air Canada think that they will be able to sell all of the business seats on a plane (by the time of the flight) then they might not make any upgrade space available for that flight, even a full year in advance.

Q: I see a lot of people talking about "R space" or "R0", what does that mean?
A: In short, R is the fare bucket Air Canada uses to make eUpgrade space available. If R is greater than zero, there are eUp spaces still available. If R = 0, then anyone who's requested an eUp will be waitlisted.

Q: What if I only want to upgrade to Premium Economy?
A: Replace "R" with "N".

Q: The AC website tells me whether my upgrade request will be confirmed or waitlisted. Is it reliable?
A: No. The website may tell you you’ll be waitlisted, when in fact your upgrade will be confirmed right away. Or it may say there’s space available even though you’ll be waitlisted. This is true of both the upgrade availability displayed during the booking flow as well as the eUpgrade website. The only exception being that if you’re outside your clearance window, the website should pretty reliably tell you that you’ll be waitlisted.

If the website tells you you’ll be upgraded, then waitlists you, you may be able to phone in to have the eUpgrade cleared, or not. If there’s R space, it’s likely they will be able to clear the upgrade.

Q: I’m waitlisted on a flight that’s R0. Will AC release more R space before the flight? Do I have to wait until the flight to find out whether I’m upgraded?
A: AC might release more R space tomorrow (or clear your upgrade without creating any R space). Or they might never clear any more upgrades on that flight. If you’re still waitlisted, your upgrade may clear at the gate.

Q: What does ″at the gate″ mean?
A: The upgrade list is typically processed 5 minutes after check-in for the flight closes. Check-in generally closes 1 hour before flights, meaning the upgrade list gets run at T-55 (although occasionally it will be delayed). Even if your upgrade doesn’t clear at that point, it’s theoretically possible to still be upgraded if someone else in the cabin doesn’t show up.

Q: I boarded the plane but am still hoping for an upgrade; however, my name is no longer on the list? Does that mean I won't get upgraded?
A: Once you are marked as boarded in the system your name will no longer appear on the mobile app. There is much debate on what policy is once boarded; however, many feel "You Board, You Lose" and once boarded you are not likely to be upgraded using eUpgrades as the gate agents must process that transaction manually.

Q: So is there a chance that my upgrade might clear after I have boarded?
A: Probably not. Although this has happened on occasion, it's not a normal or automated or routine occurrence. Generally speaking, once you have boarded your name is removed from the upgrade list and you'll be sitting in the seat you boarded for. But sometimes a proactive agent will come on board and upgrade you. See this thread for details.

Q: How can I find the R space for my flight?
A: Using a paid service like ExpertFlyer. If you ask nicely and don't overdo it, many FTers with EF accounts will help you in the Official Fare Bucket Check Request Thread.

Q: So, WHEN should I check for R space for my flight?
A: This depends on your status and what kind of fare you have, so please read and keep in mind the confirmation windows mentioned above.

• If you have (or are about to purchase) a flexible fare (Latitude and Premium Economy Flexible), then by all means check now since your upgrade could also clear immediately. If your plans are flexible, this can be a useful strategy to help find specific flights that could clear immediately well before the ‘normal’ confirmation windows.
• If you don’t have one of the flexible fares mentioned, R space viewed on something like ExpertFlyer is only useful when you get close to your confirmation window. Checking before that is probably a waste of time.

Q: I heard a rumour that paid Latitude fares can eUp even when R=0. Is this true?
A: Sometimes; it's complicated. Senior execs at Aeroplan have said that "in some cases" a Latitude or PY Flexible cash fare (including Latitude Flight Pass bookings) might clear an eUp even when R=0, but they've also been very clear that they will not be releasing the exact method by which this is determined, and that the same thing is less-often true for award Latitude / PY Flexible. Higher fare classes of PY Flex typically offered at higher prices close to departure may clear when lower fare class bookings remain waitlisted. In other words, it may happen but don't assume it, and there are lots of times when it simply never happens.

Q: My flight shows R=1 (or more), and I'm within my window, but my upgrade has not cleared. Why?
Answer depends on how close you are to the flight.

• Within 36 hours of departure Your upgrade can't clear until the gate.
• More than 36 hours from departure: Cancelling the request and then requesting again may solve it. Or you may be able to solve it by phoning in. Or you may not, because it's AC.

Q: What are my chances of clearing an eUp for [FLIGHT] on [DATE] if I have [STATUS]?
A: All we can do is make an educated guess. Lots of business travel gets booked last minute, or pilots need to reposition, or any of a dozen other things that might turn J9 in to J0 just before departure.

Q: But the seat map shows [x] seats occupied. Surely that means my odds are [good][bad]?
A: STOP LOOKING AT THE SEAT MAP. STOP LOOKING AT THE SEAT MAP. STOP LOOKING AT THE SEAT MAP.
Seriously, stop looking at the seat map. The seat map is not an accurate guide to the number of seats available in the cabin. Many people do not select their seats when booking, which can mean more seats have been sold than show as occupied on the seat map. On the other hand, due to IT glitches, seats are sometimes shown as blocked when there are waitlisted eUps or staff members on passes (see this thread for details). So the seat map may show more seats available than there truly are, or fewer. Or it may be correct. There’s no way to know for sure.

So stop looking at the seat map.

Notable exception: "Direct" Flights with a stop: 33/34 (YYZ<>SYD via YVR), 894/895 (YYZ<>MXP via YUL), 90/91 (YYZ<>EZE via GRU), 856/857 (YYZ<>BOM via LHR)

"Direct" flights that operate with a single flight number but that have a stop work differently and can cause confusion, as normal rules don't fully apply with regards to priority and clearance. For example, AC33 YYZ-YVR-SYD originates in YYZ, stops to refuel and pick up passengers in YVR before continuing to SYD, and is regarded by AC as a ″direct″ flight.

• If you’re booked on AC33 originating in YYZ: If there is upgrade space for both YYZ-YVR and YVR-SYD you will take priority over any YVR passengers hoping to upgrade. If YYZ-YVR is not available, then you cannot upgrade just YVR-SYD, even if there’s space for that leg, as once departed from YYZ you are considered ″in the air″ and thus not available to upgrade for a flight you are already on
• AC33 originating in YVR: If there’s space then you’re good to go, even though there may appear to be those from YYZ on the waitlist (they will drop off the list when it’s run again in YVR)

Q: I see people talking about "Aerolotto", what is that? Can I bet eUps?
A: Aerolotto is a slang term for waiting at the gate to see if your eUp clears, or you're stuck in the original seat you paid for.

Q: I want to upgrade my flight on date X, but all my eUps expire on date Y, where Y < X. Can I upgrade?
A: NO. To eUp any flight, at any time, you need to have credits that are still valid on the date of the flight.



Earning and Validity Back to top

Q: How long are eUpgrades good for? When do they expire?
A: eUps are valid for 12 months from date of deposit if you do not have a Premium credit card, or 24 months from date of deposit if you have a Premium credit card

Q: When do I need to use them by?
A: An eUpgrade needs to be used for a flight departing prior to 23:59 local time (where your flight departs) on the day your eUpgrade expires.

Q: Can I delay picking my benefits package until to have eUpgrades expire later?
A: Yes. Picking your benefit later in the year will have your eUpgrades deposited with a later expiry date.

Q: If I have eUpgrade credits that expire sooner than the ones I used for my request, which credits will be deducted?
A: Available credits that expire the soonest will be deducted first when the system reconciles eUpgrade requests and credit deductions after the flight departs. Any eUpgrade credits tied up for a flight after that will not be debited for the current flight, even if they are not eventually deducted for the future reservation (due to not being able to upgrade, cancellations, etc.), which can mean that credits expiring sooner will end up being returned to your account.

Q: Can I buy eUpgrades?
A: No. Generally you can only earn eUpgrades through a benefit package or SQM thresholds.



Upgrading Multiple Passengers Back to top

Q: I want to use my eUp credits to upgrade somebody else. Is this possible?
Are they on the same booking (“PNR”) as you?

• Yes: You can upgrade a maximum of three passengers on a booking. If the booking has more than three passengers, you can't request an upgrade for any of them, before the day of travel. You can split the booking so that it has at most three passengers, then upgrade it, although splitting bookings can come with other, negative consequences.
• No, but they’re on the same flight: You can request the upgrade at the airport on the day of travel; AC refers to this as upgrading a "travel companion". For Super Elites, you can ask a concierge via phone or e-mail to put in the request once check-in opens. For everyone else, "at the airport" means at the airport. Any check-in or gate agent can put in the request, but this can't be handled by the AC call centre
• No, and they’re not on the same flight: No, unless you’re Super Elite. If you’re Super Elite, you can designate a nominee, and you can upgrade this person on any flight they’re on. Your nominee selection stays in effect until January 17th of each year, and you only get one per status year. You cannot upgrade anyone else on your nominee's PNR.

Q: I'm trying to upgrade a travel companion on my flight, but the agent has no idea how. What do I do?
A: Tell the agent to go to the "customer" tab, select "upgrade", then select "use other FQTV".

Q: Can I use a "Companion Pass" from my credit card and eUpgrades on the same booking?
A: Yes. Refer to the Worldwide Companion Pass thread for more information on companion passes.

Q: What's the maximum number of people I can upgrade on a flight?
Are you Super Elite?

• No: 5 (yourself + two people on the same PNR + two travel companions)
• Yes: 6 (yourself + two people on the same PNR + two travel companions + nominee)

Q: I am SE and want to upgrade my nominee but they are on a PNR with multiple people and the system won't let me? Why not? What now?
A: You can't have multiple people on the same PNR living in different cabins so the eUpgrade system will not allow you to request the eUpgrade. You may need to call in to AC (or Aeroplan if it is a flight reward) and ask them to split the PNR so that the person you want to upgrade is on their own PNR, at which point your eUpgrade should be fine. This shouldn't impact the ticket or incur a fee. But once you split the PNR you cannot join it back.

Q: I am SE and want to upgrade my nominee and their companion traveling on the same PNR. Is this possible?
A: No.

Does there have to be space for all passengers to upgrade at once, or can we clear them one at a time?
A: It depends on timing and who you're trying to upgrade

• For passengers on the same booking as you:
  • Before the gate: There has to be space for everyone who's on the booking. For example, if you have two people on the PNR, there have to be two seats available for anyone to be upgraded
  • At the gate: Upgrades will be processed in order of priority, and your party may be split up if not everyone clears (or clears in to different cabins). If it looks likely that your group will be split up and you don't want that, ask the gate agent to remove you from the upgrade list
• For nominees and travel companions: everyone can clear on their own whenever there's space and they're at the top of the upgrade list

Q: Can I upgrade my nominee on a flight that departs after January 17th?
A: Yes, you should be able to upgrade them on any flight, regardless of departure date (subject to having eUps with sufficient validity).



Payments & Refunds Back to top

Q: When will the eUps be deducted from my account: when I request the upgrade, when it clears, or when I take the flight?
A: The eUps get taken from your account as soon as you request the upgrade.

Q: If I don't get upgraded, or my flight gets cancelled, do I get the eUps back?
A: Yes, eUps get refunded if your upgrade doesn't clear or your flight is cancelled (whether AC cancels it or you do). This should happen automatically shortly after the flight in most cases. If your eUps don't get returned to your account, fill out the form on this page.

Q: What’s the “add-on” I see on some fares? Can I pay that instead of using eUps?
A: This is cash payment over and above the eUpgrade credits that’s required to upgrade certain fares on certain routes.

Q: Is there any way to avoid or get a waiver from the add-on?
A: Super Elites are exempt from eUpgrade add-ons on international flights (except for Standard fares). There are no other waivers/exemptions. Note: the SE waiver is based on who requests the upgrade. If an SE requests the eUp, the add-on will be waived for all passengers on the request. Conversely, even if an SE is part of the group being upgraded, if a non-SE requests the upgrade, the add-on will apply, even for the SE.

Q: When does the add-on get charged?
A: eUpgrade add-ons are charged to your credit card when the eUpgrade is cleared, although AC may place a hold on the card before that.

Q: Will I be refunded my add-on payment if I cancel a booking that successfully cleared an eUpgrade?
A: There are no refunds on add-on payments for voluntary changes (initiated by the passenger); if AC cancels your flights or downgrades you, you should get a refund.

Q: Do I earn Status Qualifying Dollars (SQD) for any eUpgrade add-on fees?
A: Yes, eUpgrade add-on fees paid where applicable earn SQD. This applies to fares paid in cash and with Aeroplan points. The SQD from the add-on will post as a separate transaction and may not post at the same time as the SQM/SQS/SQD from the flight itself.

Q: Who earns the SQD? If I upgraded someone using my eUps, do I get it?
A: SQD is earned by the passenger who was eUpgraded – who paid for the eUps or for the add-on doesn’t matter.

Q: I paid extra for a Preferred Seat in Economy, does that fee get refunded if my upgrade request is successful?
A: There is no refund on preferred seats if you are upgraded.



Priority for eUps Back to top

Q: What is the priority for eUpgrades?
A: Upgrade priority at the gate:

1. Ticketed Cabin: If you're ticketed in PY, you're ahead of everyone in Y
   • Note: for upgrades to PY only, the requested cabin also appears to matter - AC appears to process anyone who requested, and didn't receive, an eUp to J, before those who requested an upgrade to PY (i.e. a 25K on a Flex fare who requested, but failed to clear, an upgrade to J would get a PY upgrade before an SEMM on a Latitude fares who only requested an eUp to PY). Note that this has not yet been extensively tested by FTers and is based on order on the publicly available upgrade list
   • While you can still upgrade using eUpgrades after getting an LMU or Bid Upgrade from Y>PE it won't move you up ahead of others
2. Status of passenger: There are several sub-priorities within status, listed in order of importance:
   1. Elite status; VIP > SE > 75K > 50K > 35K > 25K
   2. MM status; 2MM+ (no distinction between 2MM, 3MM, etc) outranks MMs, who outrank those without MM status
   3. Do you have a Premium credit card (TD/CIBC VIP or Amex Reserve) or not? (Other cards convey no eUp priority benefit)
   • To illustrate: any VIP > SE 2MM+ with credit card > SE 2MM+ > SE MM with credit card > SE MM > SE with credit card > SE > any 75K
   • If two passengers are on the PNR, the priority might be based on the highest status, regardless of who requested the upgrade, per this post
3. "Fare": Brand comes first (PF > PL; LT > CO > FL > ST), so a low Comfort fare is higher priority than Flex M. Within a brand, fare class matters. If you bought your ticket through another airline, and you don't have a brand, they infer a brand based on the fare class.
   Fare class hierarchy:
   • PY fares: O > E > A > N
   • Y fares: Y > B > M > U > H > Q > V > W > S > T > L > K > G
4. Check-in time: As indicated by your sequence number

Upgrade priority prior to the gate is similar, with possible exceptions for full-fare (Latitude / Premium Economy Flexible) bookings. In the old system, a 25K on a Latitude fare would be ahead of a SE on a Premium Economy Lowest fare prior to the gate. Time of upgrade request replaces check-in time.

Q: How can I tell where I rank for an upgrade?
A: After check-in opens, the AC app has an upgrade list where you can see the people on the waitlist for J and PY. Note that the list is not only for eUps, but also includes customers on standby and some employees travelling on passes, and possibly others.

Q: How do those other things rank relative to eUpgrades?
A: Staff on pass travel generally rank below eUps, while others may effectively rank ahead of or behind eUps.

Q: Is the app always correct?
A: Unfortunately not. Sometimes the order is wrong, and sometimes people are missing from the list entirely even though they’re actually on the waitlist for an upgrade (and we have numerous reports of eUps clearing even when people weren’t showing on the public list).



eUpgrades & Partner Airlines Back to top

Q: Can I use eUps if I credit my mileage on an Air Canada flight to another airline?
A: Yes. To request an eUpgrade, your Aeroplan number has to be on the file. Crediting to another FFP requires changing your Aeroplan number after check-in.

Q: Can I use eUps on partner operated flights (such as United, Lufthansa, etc)?
A: No, you can only use eUps on flights operated by aircraft with "Air Canada" written on the outside.

Q: Can I use eUps on an Air Canada operated flight that was booked through a partner?
Answer depends on what type of booking you have made.

• Cash tickets (i.e. not points): Yes, but with some complexity as to when and how you can request the upgrade.
  Is your AC flight a codeshare (a flight marketed by the other airline but operated by AC, e.g. marketed as UA5678, operated by AC as AC1234)?
  • No: you should be able to request it as usual via the eUp site
  • Yes: you can eUpgrade that -- but not before the day of the flight. You may only request an upgrade with an Air Canada agent at the airport, or at the departure gate on your day of travel.
• Points tickets (United MileagePlus, Avianca Lifemiles, etc): No. These tickets cannot be upgraded.

Other Types of Upgrade Back to top

This wiki/thread only covers questions related to upgrading a ticket using Air Canada's eUpgrade currency. Please check out other threads to post questions or find out about other ways to upgrade:

• Using a Latitude Flight Pass complimentary upgrade (Latitude fare flight pass upgrades to business class)
• Using Miles/Cash to buy an upgrade using AC Bid Upgrade (Air Canada Bid Upgrade Program)
• Buiying an upgrade at Check In / Last Minute Upgrades (Last-Minute Upgrades (LMUs) - information and data points - 2022 onwards)
• Operational Upgrades, and why doesn't AC give away all J seats as comp-ups? (Operational upgrades (op-ups); and why doesn't AC give away all J seats as comp-ups?)