Originally Posted by
hydrogen
AC.com shows eUp space as available for my branded fare (within T-14) but the eUp tool says I’ll be waitlisted and removing/reapplying the upgrade request doesn’t do anything.
Anyone seen this before?
I have been seeing this quite often recently, to the point that I no longer trust using a dummy booking to try and determine if eUpgrade space is available before going to the Flight Pass booking page.
I have called in a couple of times and the agent has confirmed that R=0 and that it likely is a website glitch that is incorrectly showing eUpgrade eligibility in green, i.e. upgrade is available.
For example, tomorrow's YYC-YYZ AC134 shows:
I can confirm that the eUpgrade will be waitlisted. AC agents have confirmed that R=0.