Air Canada eUpgrade program (October 2020 onwards) [read wiki BEFORE asking question]
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#1
Original Poster
Join Date: May 2020
Programs: AC75K, Hyatt Globalist, Bonvoy Titanium, HH Gold, National EE
Posts: 434
Air Canada eUpgrade program (October 2020 onwards) [read wiki BEFORE asking question]
Did anyone get an e-mail regarding the update to e-ups? Looks like you are able to use e-ups on Award Aeroplan Redemptions now. Link to new e-up chart below:
https://www.aircanada.com/content/da...79%7C278755656
https://www.aircanada.com/content/da...79%7C278755656
#3
FlyerTalk Evangelist
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Gold, UA Silver
Posts: 39,524
So with the new chart (https://www.aircanada.com/us/en/aco/...eupgrades.html), what happens if I have a confirmed eUp that cost 10 credits, but the chart says it should be 8 now.
Is it going to be reconciled after flying? I had some bookings were it took 2+26 for SFO-YVR-HKG, and then refunded 2 after flying.
Flights are low J and R0 now, so I can't just cancel and re-request.
Also, looks like "request any time, clear at window" isn't quite working yet.

Edit: So it seems this aspect only starts Oct 6, but the UI has been updated to allow you to attempt the request, even if the backend won't permit it.
Is it going to be reconciled after flying? I had some bookings were it took 2+26 for SFO-YVR-HKG, and then refunded 2 after flying.
Flights are low J and R0 now, so I can't just cancel and re-request.
Also, looks like "request any time, clear at window" isn't quite working yet.

Edit: So it seems this aspect only starts Oct 6, but the UI has been updated to allow you to attempt the request, even if the backend won't permit it.
Last edited by canadiancow; Oct 2, 20 at 9:04 am
#4
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,303
These new eupgrade rules look very interesting.
Upgrades for Aussie/Asia have been reduced and the request anytime is a nice perk.
Doesn't look like anything to complain about !
Upgrades for Aussie/Asia have been reduced and the request anytime is a nice perk.
Doesn't look like anything to complain about !
#5
FlyerTalk Evangelist
Join Date: Sep 2012
Location: SFO
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However, to clarify the bolded point, while the REQUEST can be made any time, it can only CLEAR at your window. It just means you won't have to set a 3am alarm to upgrade a flight from Asia, or risk others beating you to it. And it means those upgrades will clear by cabin, status, fare class, instead of in the order of whoever clicks first. I still like it, but you're not getting a confirmed upgrade on Flex K at T-365.
#7
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,303
I like how upgrades from PY are now lower than Y across the board. SFO-TPE is now 17 instead of 26.
However, to clarify the bolded point, while the REQUEST can be made any time, it can only CLEAR at your window. It just means you won't have to set a 3am alarm to upgrade a flight from Asia, or risk others beating you to it. And it means those upgrades will clear by cabin, status, fare class, instead of in the order of whoever clicks first. I still like it, but you're not getting a confirmed upgrade on Flex K at T-365.
However, to clarify the bolded point, while the REQUEST can be made any time, it can only CLEAR at your window. It just means you won't have to set a 3am alarm to upgrade a flight from Asia, or risk others beating you to it. And it means those upgrades will clear by cabin, status, fare class, instead of in the order of whoever clicks first. I still like it, but you're not getting a confirmed upgrade on Flex K at T-365.
#8
Join Date: Aug 2019
Location: YYZ
Programs: Aeroplan 35K/Star Alliance Silver, Accor Silver, base level Marriott/Hyatt/Hilton
Posts: 599
Why do SE's and non status holders get the same clearance time on non-Y/O tickets to Europe? These are still very welcome updates, but that's a very strange quirk.
#9
FlyerTalk Evangelist
Join Date: Sep 2012
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If you have no status, you can ONLY upgrade OYB fares, and only at 7 days. Without status, you can't upgrade anything lower.
#10
Join Date: Feb 2019
Location: ARN
Programs: AC, Marriott
Posts: 887

#11
Join Date: Jan 2008
Posts: 3,945
For non-Y/B/O fares, SE window is 14 days to NA/Sun and 7 days to international.
Agree they should have coloured boxes differently (or state N/A) to not confuse people although there is a subtle white line for non status members that differentiates between the three boxes on fare buckets.
#12
FlyerTalk Evangelist
Join Date: Sep 2012
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Interesting that 25K is only 4 days (instead of 6) for North America. Every other level is double the international window.
Also interesting that they bothered with a chart that says "Altitude Prestige 25K" when it's going to change to "Aeroplan Elite 25K" in a month.
Also interesting that they bothered with a chart that says "Altitude Prestige 25K" when it's going to change to "Aeroplan Elite 25K" in a month.
#13
Join Date: Nov 2012
Location: BGI (ex-YYC, YYZ)
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New eUpgrade Improvements (October 2020)
New eUpgrade Improvements (October 2020):
https://aircanada.mediaroom.com/2020-10-02-Air-Canada-Makes-Using-eUpgrades-Easier-More-Rewarding-for-Aeroplan-Members
MONTREAL, Oct. 2, 2020 /CNW Telbec/ - Air Canada is introducing exciting new improvements to eUpgrades in advance of the relaunch of its Aeroplan program on November 8, 2020. These improvements will make it easier for Air Canada Status members to use their eUpgrade credits, while improving the value and consistency of this market-leading benefit.
"We spoke with thousands of our most frequent flyers as we designed the transformed Aeroplan program, and we received feedback covering all aspects of the upgrade experience," said Mark Nasr, Vice President, Loyalty and eCommerce at Air Canada. "We're excited to put those ideas into action ahead of the Aeroplan relaunch on November 8. With these changes, we're improving the value of eUpgrades, simplifying the program, and making it easier for our status members and their travel companions to enjoy a more comfortable trip."
The eUpgrade improvements include:
Air Canada Altitude is becoming Aeroplan Elite Status
The transformed Aeroplan will continue to offer five Elite Status levels: Aeroplan 25K, 35K, 50K, 75K, and Super Elite. All of the most popular Elite Status benefits remain, along with some new, first-in-market features, including:
https://aircanada.mediaroom.com/2020-10-02-Air-Canada-Makes-Using-eUpgrades-Easier-More-Rewarding-for-Aeroplan-Members
MONTREAL, Oct. 2, 2020 /CNW Telbec/ - Air Canada is introducing exciting new improvements to eUpgrades in advance of the relaunch of its Aeroplan program on November 8, 2020. These improvements will make it easier for Air Canada Status members to use their eUpgrade credits, while improving the value and consistency of this market-leading benefit.
"We spoke with thousands of our most frequent flyers as we designed the transformed Aeroplan program, and we received feedback covering all aspects of the upgrade experience," said Mark Nasr, Vice President, Loyalty and eCommerce at Air Canada. "We're excited to put those ideas into action ahead of the Aeroplan relaunch on November 8. With these changes, we're improving the value of eUpgrades, simplifying the program, and making it easier for our status members and their travel companions to enjoy a more comfortable trip."
The eUpgrade improvements include:
- Simplified eUpgrade Request Process – Beginning October 6, members or their travel agents can request upgrades when they book, or any time prior to check-in at aircanada.com or with Air Canada Reservations. When seats are available, members will clear automatically within their upgrade clearance window.
- Simplified eUpgrade Requirements – Beginning today, all Air Canada fare options will be eligible for eUpgrades, with the exception of Economy Basic fares. Plus, members will be able to upgrade all Aeroplan flight rewards. What's more, Air Canada has further simplified the eUpgrade requirements across its network, and in most cases reduced the credits and add-ons required for an upgrade.
- eUpgrades for Companions – The transformed Aeroplan is built for families, with all-new features like Family Sharing and Status Pass. Our members told us how important it is to be able to share the experience of our premium cabins with their travel companions. With that in mind, beginning November 8, when seats are available, upgrade requests for companions traveling in the same reservation will clear with the priority of the member's Altitude status – including at the airport.
Air Canada Altitude is becoming Aeroplan Elite Status
The transformed Aeroplan will continue to offer five Elite Status levels: Aeroplan 25K, 35K, 50K, 75K, and Super Elite. All of the most popular Elite Status benefits remain, along with some new, first-in-market features, including:
-
- Priority Rewards – Elite Status Members can earn Priority Rewards vouchers entitling them to 50% off the price in points (excluding taxes, third-party fees, and where applicable, a partner booking fee) on eligible flight rewards with Air Canada and its airline partners. Members with Aeroplan 35K Status or higher will automatically receive Priority Rewards when the program launches in November.
- Status Pass – Eligible Elite Status Members can share their benefits, such as priority boarding and lounge access, with friends and family members, even if they are not travelling together. Members with Aeroplan 50K Status or higher will automatically receive a Status Pass when the feature launches next March.
- Everyday Status Qualification – Beginning next year, the Aeroplan points that members earn every day from eligible retail, travel, and Aeroplan credit card partners will help members reach Aeroplan 25K Status
#14
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,827
Interesting- starting Tuesday Oct. 6 you can request the upgrade when you book your flights... then the upgrades clear automatically at your upgrade window ( remains 14 days for Se in NA and 7 days for SE for Intl.) or later if no upgrade seats are available at the upgrade window.
At upgrade window, upgrades clear by fare first (Lat and Prem Econ. Flexible) then by status (For same status members Priority is done by fare).
At upgrade window, upgrades clear by fare first (Lat and Prem Econ. Flexible) then by status (For same status members Priority is done by fare).