Unused e-ticket weirdness
Feb 10, 2026 | 8:29 am
#1
Original Poster
Join Date: Jul 2013
Location: Austin, TX
Programs: Delta Skymiles
Posts: 78
Unused e-ticket weirdness
I booked flights for myself and my husband 2 weeks ago for October. Since Delta was significantly higher, I booked through KLM (all Delta metal) after calling Delta. Both my husband and I now have un-used e-tickets in our skymiles wallet for the exact amount of what we paid for the KLM ticket. I called Delta yesterday and the agent couldn't see this unused e-ticket but she saw the flight and all looks good. Has this happened to anyone before? Should I wait until after our trip in October and then try to use it?
Feb 10, 2026 | 9:36 am
#2
Join Date: Nov 2017
Location: NYC
Programs: UA 1K; DL DM; IHG Platinum; Hilton Diamond; Marriott Gold; Hertz President's Circle
Posts: 343
I booked flights for myself and my husband 2 weeks ago for October. Since Delta was significantly higher, I booked through KLM (all Delta metal) after calling Delta. Both my husband and I now have un-used e-tickets in our skymiles wallet for the exact amount of what we paid for the KLM ticket. I called Delta yesterday and the agent couldn't see this unused e-ticket but she saw the flight and all looks good. Has this happened to anyone before? Should I wait until after our trip in October and then try to use it?
Feb 10, 2026 | 12:25 pm
#4
Join Date: Jun 2003
Location: NJ
Programs: DL DM, Marriott Plat
Posts: 950
I had this happen once, years ago, where through some random glitch, I had a few tickets show up in my account as eCredits for active tickets. I didn't draw the connection and used them on new flights, which then stripped the underlying tickets from the existing reservations they had been linked to. I had to call DL and it took over an hour on the phone for them to unwind it.
The agent had no idea why the ticket value was showing up as a credit in my account, but in short - don't touch it.
The agent had no idea why the ticket value was showing up as a credit in my account, but in short - don't touch it.
Feb 11, 2026 | 4:32 am
#8
Join Date: Mar 2010
Location: AGS
Programs: DL DM 2MM
Posts: 583
Reading this post reminded me that just last week I noticed a $4000+ ecredit in my DL account as I was booking a flight. I tried to use it, but the transaction failed twice and I just used a credit card. After reading this I see that the credit is the exact same amount as a ticket I booked many months ago via Air France for travel next month on DL/KLM on a ATL-AMS-KGL-EBB-AMS-ATL itinerary. Delta is the first airline I fly on this itinerary.
All looks well for the booking on DL, KLM and AF sites. Will leave the ecredit alone and see what happens next month.
All looks well for the booking on DL, KLM and AF sites. Will leave the ecredit alone and see what happens next month.
Last edited by AJDelvarno; Feb 11, 2026 at 4:58 am
Feb 11, 2026 | 8:50 am
#9
Original Poster
Join Date: Jul 2013
Location: Austin, TX
Programs: Delta Skymiles
Posts: 78
Glad to see I'm not alone with this. AJDelvarno please keep us posted after you fly. thanks!
Feb 11, 2026 | 11:40 am
#10
FlyerTalk Evangelist
Join Date: Jul 2003
Location: KARB
Programs: DL 2MM
Posts: 26,828
If you are booking non-stop DL metal flights with no connections on KL/AF websites, they will usually be DL fares/codings, not KL/AF, but on an KL/AF a ticket. Although it shouldn't be any cheaper than booking on DL website as inventory availability should be same in both cases with DL coding. The TATL JV partners coordinate fare filings, but inventory availability can vary from flight to flight depending on who is coding flight. Although in many cases they will be the same. At any rate, DL metal flights will show up on DL website once you attach Skymiles number even if KL coded. I doubt the 006 ticket number is actually a "credit" and is just instantiated due to the DL metal on ticket.
Feb 11, 2026 | 12:59 pm
#11
Original Poster
Join Date: Jul 2013
Location: Austin, TX
Programs: Delta Skymiles
Posts: 78
If you are booking non-stop DL metal flights with no connections on KL/AF websites, they will usually be DL fares/codings, not KL/AF, but on an KL/AF a ticket. Although it shouldn't be any cheaper than booking on DL website as inventory availability should be same in both cases with DL coding. The TATL JV partners coordinate fare filings, but inventory availability can vary from flight to flight depending on who is coding flight. Although in many cases they will be the same. At any rate, DL metal flights will show up on DL website once you attach Skymiles number even if KL coded. I doubt the 006 ticket number is actually a "credit" and is just instantiated due to the DL metal on ticket.
Appreciate all the input!
Last edited by IDtoTX; Feb 11, 2026 at 1:01 pm Reason: updated terminology
Feb 11, 2026 | 2:18 pm
#12
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 2,705
Sounds like another DL IT glitch to watch out for!
I had a similar thing happen back in the fall for a trip involving DL marketed / KE operated segments. While the amounts never showed as an unused e-credit they did appear as a closed e-credit that eventually dropped off after travel was completed.
I had a similar thing happen back in the fall for a trip involving DL marketed / KE operated segments. While the amounts never showed as an unused e-credit they did appear as a closed e-credit that eventually dropped off after travel was completed.
Mar 23, 2026 | 10:49 am
#13
Join Date: Mar 2010
Location: AGS
Programs: DL DM 2MM
Posts: 583
Quick follow-up on my Post #8. The unspecified $4000+ e-credit remained in my account right up to the date of my first flight. Delta and KLM flights (purchased on an AF ticket) went off without a hitch. E-credit has disappeared. That is all.