Cannot get Asia Miles to answer me about acct. change
Oct 13, 2025 | 1:39 pm
#1
Original Poster
Join Date: Feb 2002
Posts: 4,076
Cannot get Asia Miles to answer me about acct. change
Hello.
Asia Miles has my old work email that no longer exists.
I've sent them, on multiple occasions, my passport copies as they've requested.
This was started in May and I've emailed them in May, June, July, August and September.
I've used this email address:
CX CCD Fulfilment Group <[email protected]
and
[email protected]
They've asked for this:
We will be happy to unlock your membership account. We would appreciate it if you could provide us the following details by return email for security verification:
- Registered Contact number
- Registered Email address
Also, please confirm the following questions for account verification:
- Have you nominated anyone in your redemption group? (If yes, please name (in full name) one of your redemption group members)
- What was latest destination you travelled from which Asia Miles / Status points were earned and credited to your account?
I've provided them with my contact number and old and new email address. Also, please remember they have my passport copy.
I've told them I don't have anyone in my redemption group and I've always credited CX flights to my AA account.
Again, they just choose to ignore me.
I have the CX account number and I would like to transfer some points into the account but they are making it impossible.
Any suggestions? Phone calls don't seem to help.
Asia Miles has my old work email that no longer exists.
I've sent them, on multiple occasions, my passport copies as they've requested.
This was started in May and I've emailed them in May, June, July, August and September.
I've used this email address:
CX CCD Fulfilment Group <[email protected]
and
[email protected]
They've asked for this:
We will be happy to unlock your membership account. We would appreciate it if you could provide us the following details by return email for security verification:
- Registered Contact number
- Registered Email address
Also, please confirm the following questions for account verification:
- Have you nominated anyone in your redemption group? (If yes, please name (in full name) one of your redemption group members)
- What was latest destination you travelled from which Asia Miles / Status points were earned and credited to your account?
I've provided them with my contact number and old and new email address. Also, please remember they have my passport copy.
I've told them I don't have anyone in my redemption group and I've always credited CX flights to my AA account.
Again, they just choose to ignore me.
I have the CX account number and I would like to transfer some points into the account but they are making it impossible.
Any suggestions? Phone calls don't seem to help.
Oct 13, 2025 | 8:57 pm
#2
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,050
Try this email https://www.flyertalk.com/forum/36791947-post28.html
(Although last time I tried phone call three weeks' ago (Cantonese line), they had me email [email protected] immediately and confirmed receipt of all document submissions needed to do the thing I wanted).
(Although last time I tried phone call three weeks' ago (Cantonese line), they had me email [email protected] immediately and confirmed receipt of all document submissions needed to do the thing I wanted).
Oct 16, 2025 | 12:06 pm
#4
Original Poster
Join Date: Feb 2002
Posts: 4,076
Well...they are asking me a bunch of questions even after I've submitted passport and drivers license.
I think it has to do with old phone numbers or redemption group.
I offered them a bunch of old phone numbers and they told me I have to pick one.
I guess it failed. Now they say case closed again and start over.
I also don't recall - it's been well over 10+ years - if I ever redeemed for someone else.
They won't allow me to list a bunch of names of family. They tell me to pick one.
They also tell me they won't close the account and allow me to open another. The problem is I could use a new email address but my mobile number is the same.
Any suggestions?
I can't believe have difficult this has become.
I think it has to do with old phone numbers or redemption group.
I offered them a bunch of old phone numbers and they told me I have to pick one.
I guess it failed. Now they say case closed again and start over.
I also don't recall - it's been well over 10+ years - if I ever redeemed for someone else.
They won't allow me to list a bunch of names of family. They tell me to pick one.
They also tell me they won't close the account and allow me to open another. The problem is I could use a new email address but my mobile number is the same.
Any suggestions?
I can't believe have difficult this has become.
Oct 16, 2025 | 12:28 pm
#5
Join Date: Sep 2024
Posts: 1,752
Well...they are asking me a bunch of questions even after I've submitted passport and drivers license.
I think it has to do with old phone numbers or redemption group.
I offered them a bunch of old phone numbers and they told me I have to pick one.
I guess it failed. Now they say case closed again and start over.
I also don't recall - it's been well over 10+ years - if I ever redeemed for someone else.
They won't allow me to list a bunch of names of family. They tell me to pick one.
They also tell me they won't close the account and allow me to open another. The problem is I could use a new email address but my mobile number is the same.
Any suggestions?
I can't believe have difficult this has become.
I think it has to do with old phone numbers or redemption group.
I offered them a bunch of old phone numbers and they told me I have to pick one.
I guess it failed. Now they say case closed again and start over.
I also don't recall - it's been well over 10+ years - if I ever redeemed for someone else.
They won't allow me to list a bunch of names of family. They tell me to pick one.
They also tell me they won't close the account and allow me to open another. The problem is I could use a new email address but my mobile number is the same.
Any suggestions?
I can't believe have difficult this has become.
Oct 16, 2025 | 7:23 pm
#7
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,050
Are there any left c.f. EK https://loyaltylobby.com/2025/10/03/...ce-in-bangkok/ ?