Oct 28, 2019, 2:48 pm
The Newly Redesigned Air Canada Mobile App (Fall 2019)
Apr 7, 2025 | 5:55 am
#1546
Formerly known as tireman77
Join Date: Dec 2013
Posts: 7,789
Did a few searches and did not find, but y,all know my uselessness for searcing here. Apologies if this is the wrong place.
A friend of mine booked a flight with a group via a TA. I can load the PNR in AC.com and via Cowtools, but on the app, there is an error message "Sorry, we can't retrieve this booking. Group Bookings are not supported at this time."
Anybody know if she'll be able to use the app for this booking closer to departure (next week)?
A friend of mine booked a flight with a group via a TA. I can load the PNR in AC.com and via Cowtools, but on the app, there is an error message "Sorry, we can't retrieve this booking. Group Bookings are not supported at this time."
Anybody know if she'll be able to use the app for this booking closer to departure (next week)?
Apr 7, 2025 | 7:44 am
#1547
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 21,003
Did AC remove the ability to export the digital boarding pass to the Google Wallet? I could have sworn there was an option at some point to send a BP to the Wallet. I tried to take a screenshot and still no option to put it in the Wallet. What's going on?
Apr 9, 2025 | 8:09 pm
#1548
Join Date: Dec 2010
Location: YYC
Programs: AC SE
Posts: 442
Boarding pass not changing after upgrade
Ive noticed that with 2 gate upgrades in the last month the (iOS) mobile app and apple wallet no longer change. I get the text saying the eUp cleared, but even deleting and reloading the boating pass still shows the original seat.
Today at boarding they seemed to recognize it as common and just scanned the app, then went and got a paper copy with the upgrade showing.
anyone else see this or is it a me issue?
Today at boarding they seemed to recognize it as common and just scanned the app, then went and got a paper copy with the upgrade showing.
anyone else see this or is it a me issue?
Apr 11, 2025 | 12:30 pm
#1550
Join Date: Apr 2008
Location: Toronto
Programs: AC MM, SE100K
Posts: 274
Ive noticed that with 2 gate upgrades in the last month the (iOS) mobile app and apple wallet no longer change. I get the text saying the eUp cleared, but even deleting and reloading the boating pass still shows the original seat.
Today at boarding they seemed to recognize it as common and just scanned the app, then went and got a paper copy with the upgrade showing.
anyone else see this or is it a me issue?
Today at boarding they seemed to recognize it as common and just scanned the app, then went and got a paper copy with the upgrade showing.
anyone else see this or is it a me issue?
Apr 11, 2025 | 3:01 pm
#1551
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 2,375
I even had a new one this week where it updated my new seat assignment, but blanked the QR code forcing me to get a new paper BP regardless.
There seems to be no rhyme or reason. Had one recently where both a coworker and I got a gate upgrade on the same flight, standing next to each other in YYZ and both on iPhones, and his BP updated mine did not.
Apr 20, 2025 | 5:10 am
#1552
Join Date: Nov 2022
Location: YKF
Programs: AC 50K, BA Silver, Bonvoy Gold, HH Gold, Hyatt Discoverist
Posts: 173
Same here. Ridiculous.
I recognize that advertising powers the Internet, but I draw the line at companies that I'm already spending money with showing me ads for junk that has nothing to do with the products/services that I'm purchasing from them. If AC/Aeroplan want to promote fare sales or using your points to book hotels or that kind of stuff in the app, fine. It's very much related to the AC/Aeroplan product offering. But I shouldn't have to wade through ads for random crap just because AC can make a few bucks selling ad space to Fuze or General Motors or whoever.
This is the feedback I submitted to them in the app. If anyone else is annoyed about this, I encourage you to send them feedback through whatever channels you think useful.
Why are you now showing me ads for random products? I shouldn't be getting an ad for Fuze Iced Tea in the Air Canada app. I'm using your app because I'm already spending money on AIR CANADA products/services. This has nothing to do with Air Canada or Aeroplan, and you shouldn't be trying to shove advertising for random garbage down my throat. Now I'm annoyed at both Air Canada and Fuze for degrading my experience using the Air Canada app.
I recognize that advertising powers the Internet, but I draw the line at companies that I'm already spending money with showing me ads for junk that has nothing to do with the products/services that I'm purchasing from them. If AC/Aeroplan want to promote fare sales or using your points to book hotels or that kind of stuff in the app, fine. It's very much related to the AC/Aeroplan product offering. But I shouldn't have to wade through ads for random crap just because AC can make a few bucks selling ad space to Fuze or General Motors or whoever.
This is the feedback I submitted to them in the app. If anyone else is annoyed about this, I encourage you to send them feedback through whatever channels you think useful.
Why are you now showing me ads for random products? I shouldn't be getting an ad for Fuze Iced Tea in the Air Canada app. I'm using your app because I'm already spending money on AIR CANADA products/services. This has nothing to do with Air Canada or Aeroplan, and you shouldn't be trying to shove advertising for random garbage down my throat. Now I'm annoyed at both Air Canada and Fuze for degrading my experience using the Air Canada app.
Also annoying the feedback only allows one screenshot. AC can't even get that right.
Please give us feedback, oh but we are going to limit how much feedback you give us by only allowing one screenshot upload.
Will see what they come back with.
Apr 20, 2025 | 11:21 am
#1553
Join Date: Sep 2013
Location: YYC
Programs: AC SE MM, IHG Diamond, National Exec Elite
Posts: 462
Fired off feedback as well, also added that perhaps they should follow United's lead in their app, as the Just For You is more intuitive than AC's For You, given United provide route offers, tips, account info, with actual United ad's.
Also annoying the feedback only allows one screenshot. AC can't even get that right.
Please give us feedback, oh but we are going to limit how much feedback you give us by only allowing one screenshot upload.
Will see what they come back with.
Also annoying the feedback only allows one screenshot. AC can't even get that right.
Please give us feedback, oh but we are going to limit how much feedback you give us by only allowing one screenshot upload.
Will see what they come back with.
Apr 20, 2025 | 9:08 pm
#1554
Formerly known as tireman77
Join Date: Dec 2013
Posts: 7,789
Bottom line: people will still use the app and fly the airline. I doubt anyone will change their travel habits because of this so complaining with no loss of revenue versus the ad revenue from the adds is a no brainer.
Money talks.
Money talks.
Apr 20, 2025 | 9:15 pm
#1555
Join Date: Oct 2023
Posts: 249
With that said, I'm wondering if they're even getting enough click through to be valuable. There's a BMO ETF ad showing for me atm but I'll never click it. The Chexy+Aeroplan, I'll look at cause it's Aeroplan related. *shrugs*
Apr 22, 2025 | 6:15 am
#1556
Formerly known as tireman77
Join Date: Dec 2013
Posts: 7,789
Effectively this. I spend so little time on the home page as to the ads are irrelevant to me. Ok so this has ads now. Scroll on/click away.
With that said, I'm wondering if they're even getting enough click through to be valuable. There's a BMO ETF ad showing for me atm but I'll never click it. The Chexy+Aeroplan, I'll look at cause it's Aeroplan related. *shrugs*
With that said, I'm wondering if they're even getting enough click through to be valuable. There's a BMO ETF ad showing for me atm but I'll never click it. The Chexy+Aeroplan, I'll look at cause it's Aeroplan related. *shrugs*
Apr 22, 2025 | 8:07 am
#1557
Join Date: May 2003
Programs: NZ Silver, AC SE100K, Westjet, Marriott, Global Entry
Posts: 6,829
Effectively this. I spend so little time on the home page as to the ads are irrelevant to me. Ok so this has ads now. Scroll on/click away.
With that said, I'm wondering if they're even getting enough click through to be valuable. There's a BMO ETF ad showing for me atm but I'll never click it. The Chexy+Aeroplan, I'll look at cause it's Aeroplan related. *shrugs*
With that said, I'm wondering if they're even getting enough click through to be valuable. There's a BMO ETF ad showing for me atm but I'll never click it. The Chexy+Aeroplan, I'll look at cause it's Aeroplan related. *shrugs*
I view the app as a tool and not a fan of advertisements that are not directly related to AC or AP.
Apr 22, 2025 | 10:22 am
#1558
Join Date: Apr 2012
Location: YOW
Programs: AC P(easant)25K
Posts: 1,247
Got the BMO ads as well.
That aside, is it just me or the point balance and the SQM/SQS counter not updating?
It shows up on activity but the dashboard is frozen with the error message "We're not able to retrieve your latest Information. Please try again later."
It's not exactly new but this time it has been frozen for a couple days...
The website appears to be working though.
That aside, is it just me or the point balance and the SQM/SQS counter not updating?
It shows up on activity but the dashboard is frozen with the error message "We're not able to retrieve your latest Information. Please try again later."
It's not exactly new but this time it has been frozen for a couple days...
The website appears to be working though.
Apr 22, 2025 | 10:35 am
#1559
Join Date: Sep 2023
Programs: AC SE
Posts: 1,483
Got the BMO ads as well.
That aside, is it just me or the point balance and the SQM/SQS counter not updating?
It shows up on activity but the dashboard is frozen with the error message "We're not able to retrieve your latest Information. Please try again later."
It's not exactly new but this time it has been frozen for a couple days...
The website appears to be working though.
That aside, is it just me or the point balance and the SQM/SQS counter not updating?
It shows up on activity but the dashboard is frozen with the error message "We're not able to retrieve your latest Information. Please try again later."
It's not exactly new but this time it has been frozen for a couple days...
The website appears to be working though.
, the extent of my tech support). When I updated my tablet to a newer version of Android the issue appeared to go away.Also got the BMO ads; now gone.
Apr 22, 2025 | 10:35 am
#1560
Join Date: Dec 2011
Location: YYZ
Programs: AC SE / 2MM / HH Diamond
Posts: 3,457
Got the BMO ads as well.
That aside, is it just me or the point balance and the SQM/SQS counter not updating?
It shows up on activity but the dashboard is frozen with the error message "We're not able to retrieve your latest Information. Please try again later."
It's not exactly new but this time it has been frozen for a couple days...
The website appears to be working though.
That aside, is it just me or the point balance and the SQM/SQS counter not updating?
It shows up on activity but the dashboard is frozen with the error message "We're not able to retrieve your latest Information. Please try again later."
It's not exactly new but this time it has been frozen for a couple days...
The website appears to be working though.