M&M Flight Award Booking - FAQ and Help Thread
Mar 19, 2025 | 1:11 pm
#1441
Join Date: Mar 2023
Posts: 276
Is it still possible to book close-in NH J partner awards between asia-NA through M&M online? Availability that shows on UA isnt showing on M&M online whereas it was in the past. I do see some still show for asia-Europe, but none for asia-NA.
Does it just require calling in?
Does it just require calling in?
Mar 19, 2025 | 11:57 pm
#1444
Join Date: Feb 2022
Programs: OS SEN, Marriott Titanium
Posts: 356
1. How long should I be waiting approximately until I should assume that this is not going to clear?
2. Should I call back in and ask to be waitlisted for a few different flights for my route? (right now I just did the non-stop)
3. Will this new M&M Award booking system that is coming in June make it so that if there are Z/D tickets (which there are, but no P), that I can guarantee an award booking at the cost of more miles?
Thanks.
Mar 20, 2025 | 4:17 am
#1445
Join Date: Jul 2013
Posts: 312
The amount of needed miles will just adopt to the cash price for the flight.
Mar 21, 2025 | 4:44 am
#1447
Join Date: Jan 2006
Location: BHX
Programs: LH Sen for life; QR Plat; FB Gold; Bonvoy Gold for life
Posts: 374
Most 3rd world countries would be ashamed at LHs IT.
Mar 21, 2025 | 5:04 am
#1448
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 16,331
HON Line is very frustrated.
They should put a new Badge on their apps, World Worst IT
Mar 21, 2025 | 5:45 am
#1450
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 16,331
Mar 22, 2025 | 11:56 pm
#1451
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 8,792
), what good would it be with a crappy backend / integration layer that can't complete even simple requests like accessing a M&M account or an award search / booking or so?Maybe CS and the executive management team should be forced to use (end) customer facing LH applications to book their own travels so they can figure out how delusional their claims at excellence are.
Mar 23, 2025 | 2:34 am
#1452
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 16,331
Abysmal, a real sh*t show these days. Even if they had the best app (), what good would it be with a crappy backend / integration layer that can't complete even simple requests like accessing a M&M account or an award search / booking or so?
Maybe CS and the executive management team should be forced to use (end) customer facing LH applications to book their own travels so they can figure out how delusional their claims at excellence are.
), what good would it be with a crappy backend / integration layer that can't complete even simple requests like accessing a M&M account or an award search / booking or so?Maybe CS and the executive management team should be forced to use (end) customer facing LH applications to book their own travels so they can figure out how delusional their claims at excellence are.
Another low point for M&L & of course what a coincidence with the massive devaluation coming on June 3rd.
Mar 23, 2025 | 2:37 am
#1453
Join Date: Dec 2022
Programs: Miles and More - Senator
Posts: 54
Now day four & still the HON line is unable to access anyones account, they cannot book anything, change waitlists , cancel or process upgrades, absolutely nothing apart from make revenue bookings
Another low point for M&L & of course what a coincidence with the massive devaluation coming on June 3rd.
Another low point for M&L & of course what a coincidence with the massive devaluation coming on June 3rd.
do the same? Maybe different hours of operation?
Mar 23, 2025 | 3:28 am
#1454
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 16,331
Their systems cannot access M&M accounts, confirmed multiple times by HON line & by my HON PA.
Mar 23, 2025 | 3:55 am
#1455
Join Date: Dec 2022
Programs: Miles and More - Senator
Posts: 54
It was to put me on UG waitlist with miles and had to give PIN So somehow it seems he had access