Originally Posted by
demue
Abysmal, a real sh*t show these days. Even if they had the best app (
), what good would it be with a crappy backend / integration layer that can't complete even simple requests like accessing a M&M account or an award search / booking or so?
Maybe CS and the executive management team should be forced to use (end) customer facing LH applications to book their own travels so they can figure out how delusional their claims at excellence are.
Now day four & still the HON line is unable to access anyones account, they cannot book anything, change waitlists , cancel or process upgrades, absolutely nothing apart from make revenue bookings
Another low point for M&L & of course what a coincidence with the massive devaluation coming on June 3rd.