Hey, I'm going to try to clear your doubts, but before that just one thing: please can you not say that you are being trolled. Trolling would be giving you wrong information on purpose to wind you up, and that's not what we do here.

Your question was not stupid, and completely understandable considering you have been given wrong information by WhatsApp agents.

What was less understandable, and frustrating, was that you didn't trust the answers you are given here and keep repeating the same question hoping for a different answer... But if I lost my patience I apologize, and I will try to reassure you once and for all


RE: XP rollover

Flying blue is a great program because once you reach the "top" rank of platinum, it lets you roll over the remaining XP onto the next year to make it easier to requalify. Other programs like M&M do not offer this great benefit.

At some point FB decided that rolling over an unlimited pool of XP was too easy - fair enough - and decided that the max you could rollover each year was 300, an additional year's worth.

Many details of the transition year were unclear or poorly explained, however the final intent of FB was never poorly explained and communication from FB has been crystal clear: Starting November 2025, Anyone who has between 301-600XP will start the following year with 1-300XP, and anything above 600 XP will be forfeit.


RE: transition year

In order to avoid members losing XP accumulated so far. Flying Blue has implemented the transition year. Coupled with the 12 month notice this gave flyers a total of 2 years to prepare for the above change. This was extremely considerate and respectful, as compared to programs like BA who changed everything with 3 months notice, without any transition period, and ended up with lots of angry customers.

The transition year comes with some slightly complex mechanics, which were not crystal clear at the beginning of the announcement. This is what is getting everyone confused (and the Whatsapp agents too...), the new FB program (starting Nov 2025) is not what is getting everyone confused, so please, don't sweat it.


RE: Call centre/SM agents

In this day and age. Customer services are entry level, minimal pay staff, very often outsourced to 3rd party companies, very often operating from countries with lower pay and worse working conditions. Agents are trained to follow scripts and use templates, they are not trained to think critically or provide personalized excellent service. Sometimes agents work for multiple companies simultaneously. It is not a rewarding career and turnaround rates are sky high.

PSL are an exception and they are FB staff who provide personalized excellent service. However that's not the case of all CS agents for Skyteam, and the Social Media agents, including whatsapp, are just regular CS staff.

If I got 1XP every time i got wrong information from a CS agent in the travel industry, I would be utlimate for life.

The reason why you are probably being given wrong information consistently by agents, is that your question is not in their script. It's for too far in the future. Agents probably only have the script for the transition year, and so this is what they are reading back to you. Remember they are not paid to understand the system, only to parrot info from a fact sheet.


RE: Finding someone who is the exact same as you

Look no further! Every single platinum is in the exact same situation as you, after the transition year is done.

The reason why nobody can provide you with exactly what you want is simple: it's too far in the future; we are still in the transition year. However I really recommend you don't lose sleep over it until then. The wording has been nothing but clear.The very first person who will have their XP renewed under the new system will be in November 2025, so if you want fact based empirical proof, you will need to come back then and someone will be there to give you that confirmation.

I hope this helps o/

Where do I find these screens? Tried looking for it on the app and website but my account does not shoe me the Platinum years ...

There's really nothing more to add after Maestro Ramen's previous reply - but let me just say you that you are overthinking things.

And you've already passed the "difficult" part - you've already been transitioned from the "old" rule (no cap on XP rollovers) to the "new" rule (there is now a cap on XP rollovers).

And it's really very, very simple.

Here's what the wiki above says:



You've renewed Platinum enough times now to know, and understand, that renewing platinum involves the deduction of 300XP at the end of each completed year.

That hasn't changed.

You've renewed Platinum enough times now to know that after they've deducted the 300XP at the end of the year, and have XPs left over, you get a "rollover".

All that has changed is that, instead of allowing any number of XPs to be rolled over, going forward it is now capped at a maximum of 300XP that can be rolled over.

The one-off transistion arrangment - whereby "blocks" of 300XP were further counted as extra years - will not be repeated again for any member at the end of any future membership years. This was merely a one-off transitional arrangement such that those who had amounted large rollover amounts - which is no longer allowed - do not completely lose out with this new change. But, going forward, the absolute maximum amount any Platinum can start their new membership year with is 300XP, no matter how much greater than 600XP their end-of-year XP balance actually was.

I'm not sure where the confusion comes in. Perhaps it's in some way related to the fact that they chose the same number (300) for both of these separate steps.

But it's actually quite simple.

You need, by the end of the year, to have at least 300XPs to maintain Platinum into your next year. This has always* been the case; this remains the case; nothing has changed.
Anything remaining in your account after they've deducted the 300XP to pay for a new year of Platinum is rolled over, but now they have introduced a cap on how many can be rolled over from one year to the next; the number they decided to use was - conveniently enough, or apparently confusingly for some - also 300XP.

If you can just understand and internalise that mechanism - first you have to requalify (for the cost of 300XP), then you get a rollover (if any are left, but now subject to a maximum of 300XP rollover) then you don't actually need to query anyone, or get stuck on specific meanings of words like "surplus", if you just understand the mechanism.

As a Platinum, first you must requalify (for a deduction of 300XP), then they check if you qualify for a rollover (now capped to 300max).

*since 1 April 2018, when Flying Blue abandoned Level Miles and Level Sectors as the means of (re-)qualifying for status in favour of Experience Points (XPs)

In the app, go to Account, under Level progress choose Years

I have the same problem, I cannot see the years anymore in the app. On level progress I can only see my UXP balance and where I am towards Ultimate.

And THANK YOU everyone for all the explanation I have read on this forum. Now it is crystal clear to me. I'm in the new system now, I start the year with 300XP, I'm 8 years PFL. The only thing left for me to do is to get 300XP over 2 years to finally be PFL!

One final comment, I reached Ultimate end of last year and I have to say I am really impressed by the program! Just spent the 4 upgrades in one trip (initially booked in eco with miles), all of this over the phone, trip booked in 10min. One question I had was that regarding the extra priority at custom vs.the standard skypriority? I fly from CDG and AMS airport and never saw a separate line for Ultimate?

Just to double check, as a explorer (base member) with my renewal showing 31.dec.2025, I'm too late to do some XP runs to shorten the lifetime plat years requirement, correct?

Not only is it too late, since your conversion should have happened at the end of last year, but if you are explorer then the conversion doesn't apply to you in any case. You can only get to PFL by being Plat, and you'd have to first be Plat to benefit from the conversion. So, essentially, in your case, you should have made Silver (100 XP), Gold (+180XP) and then Plat (+300 XP), i.e. a total of 580XP and anything in multiples of 300XP above this would have converted to PFL years.

That's what I thought.
I was hoping I could spend the spring and summer flying those ex-KRK XP runs to get lifetime to finish the trifecta but alas, that won't happen.

Not quite; after reaching Platinum by first flying 580XP, the next 300XP earned would go to requalification for Platinum; and the next 300XP earned after that would go to rollover for the next year. It is only then - after acquiring a total of 100(Silver)+180(Gold)+300(Platinum)+300(requal for Platinum)+300(max rollover)=1180XP from a standing start - that "multiples of 300XP" would come into play for converting to PfL years; a minimum of 1480XP would have had to be flown just to get a reduction from 10 years to 9 years waiting time....

Of course, requalifying for Plat, and having a max rollover of 300, ultimately will count as a "PfL year" - but not immediately - and I get the impression the OP wanted to have it sewn-up immediately as part of the transition - or at least make a severe dent in what is otherwise a long 10 year wait (with the uncertainties of what may change as regards the rules during those 10 long years).

One wonders why you didn't just pay €399 for a status match to Platinum last year, given that you have status with both BA and UA and given that Poland was part of the paid status match offer for most of last year (and, if I am not mistaken, for the first few days of 2025 as well) - €399 is a small price to pay to avoid the need to acquire 580XP just to reach Platinum in the first place!

(But even then, if you had been matched to Platinum at some time before 1 November 2024, you still would have had to have flown at least 900XP in order to reduce your waiting time for PfL by a single year from 10 years to 9 years...that's a hell of a lot of flying...)

Paid Status Match

(note: any additional queries about the status match, if any, should be posted in that thread rather than in this one)

Well, I didn't expect BA to screw over everyone with a 3month notification that they are going revenue based, so I wasn't looking at any other program other than BA to finish my lifetime over the next year or so (and then consider looking into skyteam). Plus I still have elite plus with SAS and ITA, so going for another skyteam status while those 2 are still valid seemed like a bit of a waste.

Would the FB status match would have made a difference in knocking down one PfL year immediately or as you said in your example, I'll earn 300 XP before that happens?

No. A status match is only a status match. The only thing that changes is your status.

I did not say that. As I wrote in the wiki, and in the posts above, you would have needed a minimum of 900XP in your account at the time your account is transitioned to benefit from any reduction in the wait time for PfL. It should go without saying, but you cannot simultaneously obtain a status match AND have a balance of 900+XPs. (If you had a balance of over 900XPs then you were already FB Platinum, and possibly also FB Ultimate, so you wouldn't have been asking for, or receiving, a status match from FB at all).

My qualification period as plat ends 31.05.2025. I will have 902 UXPs and 907 XPs on 21.04.2025. Furthermore more XPs and same number UXPs to come before 31.05.2025 as ending my qualification period: 110+99+106=315, altogether 1217 UXPs and 5 more XPs. What will I gain and when? What would I loose? For the next year as ultimate 300 UXPs spared?

You'll rollover 317 UXP to next year and 300 XP. Since this is the Platinum renewal in your transitional year, you'll have 2 years added to the PfL counter and forfeit 22 XP.

The XP forfeiture is still bizarre to me as it essentially disincentivizes travel past a certain point. Even a mediocre rate to convert to miles would’ve been acceptable.