Originally Posted by
Teatime132
Dear Ben,
as I have been trolled on this forum for asking “stupid” question, I still have not truly found the answer to a simple question / scenario:
In 2025, if at the end of 31.12.2025 I have 460XP, how many will I have on 1.1.2026
A) 160XP rollover as 300XP are used to maintain status or
B)0XP, as you can only rollover a surplus in multiples of 300XP.
I only found examples in the transition year or like your example where you had more than 300XP surpluses. But what about the XP range 301XP to 599XP? Can we take 1 to 299xp over?
Originally Posted by
Teatime132
Yes, I cannot count how many times I read and re-read the website and the news;
I guess the topic is as following: Right now on Jan 14 2025 I have 300XP which were carried over from last year. Let's say I finish with 460XP on 31.12.2025.
The issue basically is:
is the SURPLUS 460XP, or is the surplus 160XP?
According to the AF agent explanations, the surplus is 460XP and they will deduct 300XP to maintain status, all remaining 160XP are not multiple and will be forfeited.
The forum here tries to explain, no, the 300XP will be deducted and the surplus is 160XP, which is less than the max surplus of 300XP which can be carried over, so I will have status and start 1.1.2026 with 160XP.
However, this example I have not been able to find CONFIRMED by an official representative from FB. Ben Lipsey's scenarios in the thread were all different.
The self made Example 1 of 410XP and starting with 110XP was also user-made.
I understand in the risk to get trolled and shouted at, but I am just trying to find anyone who is in the SAME (not similar) situation.
cheers
Originally Posted by
Teatime132
I understand all bullets, thanks.
But why would different AF agents reply consistently in this way as attached screenshot: another chat.
Hey, I'm going to try to clear your doubts, but before that just one thing: please can you not say that you are being trolled. Trolling would be giving you wrong information on purpose to wind you up, and that's not what we do here.
Your question was not stupid, and completely understandable considering you have been given wrong information by WhatsApp agents.
What was less understandable, and frustrating, was that you didn't trust the answers you are given here and keep repeating the same question hoping for a different answer... But if I lost my patience I apologize, and I will try to reassure you once and for all
RE: XP rollover
Flying blue is a great program because once you reach the "top" rank of platinum, it lets you roll over the remaining XP onto the next year to make it easier to requalify. Other programs like M&M do not offer this great benefit.
At some point FB decided that rolling over an unlimited pool of XP was too easy - fair enough - and decided that the max you could rollover each year was 300, an additional year's worth.
Many details of the transition year were unclear or poorly explained, however the final intent of FB was never poorly explained and communication from FB has been
crystal clear: Starting November 2025, Anyone who has between 301-600XP will start the following year with 1-300XP, and anything above 600 XP will be forfeit.
RE: transition year
In order to avoid members losing XP accumulated so far. Flying Blue has implemented the transition year. Coupled with the 12 month notice this gave flyers a total of 2 years to prepare for the above change. This was extremely considerate and respectful, as compared to programs like BA who changed everything with 3 months notice, without any transition period, and ended up with lots of angry customers.
The transition year comes with some slightly complex mechanics, which were not crystal clear at the beginning of the announcement.
This is what is getting everyone confused (and the Whatsapp agents too...), the new FB program (starting Nov 2025) is not what is getting everyone confused, so please, don't sweat it.
RE: Call centre/SM agents
In this day and age. Customer services are entry level, minimal pay staff, very often outsourced to 3rd party companies, very often operating from countries with lower pay and worse working conditions. Agents are trained to follow scripts and use templates, they are not trained to think critically or provide personalized excellent service. Sometimes agents work for multiple companies simultaneously. It is not a rewarding career and turnaround rates are sky high.
PSL are an exception and they are FB staff who provide personalized excellent service. However that's not the case of all CS agents for Skyteam, and the Social Media agents, including whatsapp, are just regular CS staff.
If I got 1XP every time i got wrong information from a CS agent in the travel industry, I would be utlimate for life.
The reason why you are probably being given wrong information consistently by agents, is that your question is not in their script. It's for too far in the future. Agents probably only have the script for the transition year, and so this is what they are reading back to you. Remember they are not paid to understand the system, only to parrot info from a fact sheet.
RE: Finding someone who is the exact same as you
Look no further! Every single platinum is in the exact same situation as you, after the transition year is done.
The reason why nobody can provide you with exactly what you want is simple: it's too far in the future; we are still in the transition year. However I really recommend you don't lose sleep over it until then. The wording has been nothing but clear.The very first person who will have their XP renewed under the new system will be in November 2025, so if you want fact based empirical proof, you will need to come back then and someone will be there to give you that confirmation.
I hope this helps o/