Mar 4, 2022, 1:47 pm
Last edit by: canadiancow
The official meal priority is as follows:
1. XT - VIP 2+ MM
2. XM - VIP 1 MM
3. X - VIP
4. ST - Super Elite 2+ MM
5. SM - Super Elite 1 MM
6. SE - Super Elite
7. Everyone else
1. XT - VIP 2+ MM
2. XM - VIP 1 MM
3. X - VIP
4. ST - Super Elite 2+ MM
5. SM - Super Elite 1 MM
6. SE - Super Elite
7. Everyone else
Meal Priority on AC (2020 onwards)
Jun 15, 2024 | 4:31 am
#316
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,391
First time flying TATL J as a E75K since losing my SE status. AC901 AMS-YUL on June 15. (Due to a last minute equipment swap from 788 to 789, everyone on the upgrade list cleared and we're leaving with 3 empty seats in J).
To my surprise, meal orders were taken with recognition of status even below SE. The FA was clearly cross-crossing the cabin, and my order was taken maybe 5th or 6th.
To my surprise, meal orders were taken with recognition of status even below SE. The FA was clearly cross-crossing the cabin, and my order was taken maybe 5th or 6th.
Jun 15, 2024 | 7:38 am
#317
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, AF-Plat, BA-S, HH-D, MB-G LT Sil, IHG-Dia, Nexus, Global Entry
Posts: 3,994
First time flying TATL J as a E75K since losing my SE status. AC901 AMS-YUL on June 15. (Due to a last minute equipment swap from 788 to 789, everyone on the upgrade list cleared and we're leaving with 3 empty seats in J).
To my surprise, meal orders were taken with recognition of status even below SE. The FA was clearly cross-crossing the cabin, and my order was taken maybe 5th or 6th.
To my surprise, meal orders were taken with recognition of status even below SE. The FA was clearly cross-crossing the cabin, and my order was taken maybe 5th or 6th.
--
13F
Jun 15, 2024 | 4:08 pm
#318
Join Date: Jan 2024
Location: YYZ
Programs: AC SE, FB Gold, BW Diamond Select, Marriott Gold
Posts: 333
I was on AC1169 a couple of days ago and was pleasantly surprised as a 75K to have my order taken after the SE's and before other passengers sat further forward of me in J.
Jul 2, 2024 | 9:09 am
#319
Join Date: Mar 2005
Location: YVR
Programs: AC 75K, BA Gold, Marriott Platinum, National EE, Sixt Platinum, Hertz PC, AVIS PC
Posts: 2,021
Think this is the correct thread- eUpgrade related.
I cleared waitlist on 18 June for my 27 June AC996 (YVR MEX) flight. 75k status, Flex M Booking.
On the flight (in row 3/4) I'm snoozing, get tapped on the arm asking if I'm joining for dinner and what meal I would like. I choose lasagna (ginger chicken other choice and I did not like it on a prior occasion), then person next to me (unrelated) also chooses lasagna.
I'm snoozing again but I guess a few minutes later, another tap on the arm to tell me I cannot have my meal choice, someone in row 4 doesn't like spicy and cannot have the chicken. She (the SD) says that I should have been asked last.. sorry.
When she returns for drinks I ask why I could not have my meal choice.. she says it's 'what the ipad says' and she has to go by that. I ask if it's status related and she's not sure but comes back with the ipad and says it's because I eupgraded.
Is this correct? Anyone ever have something similar happen? Should I write in?
Ron.
I cleared waitlist on 18 June for my 27 June AC996 (YVR MEX) flight. 75k status, Flex M Booking.
On the flight (in row 3/4) I'm snoozing, get tapped on the arm asking if I'm joining for dinner and what meal I would like. I choose lasagna (ginger chicken other choice and I did not like it on a prior occasion), then person next to me (unrelated) also chooses lasagna.
I'm snoozing again but I guess a few minutes later, another tap on the arm to tell me I cannot have my meal choice, someone in row 4 doesn't like spicy and cannot have the chicken. She (the SD) says that I should have been asked last.. sorry.
When she returns for drinks I ask why I could not have my meal choice.. she says it's 'what the ipad says' and she has to go by that. I ask if it's status related and she's not sure but comes back with the ipad and says it's because I eupgraded.
Is this correct? Anyone ever have something similar happen? Should I write in?
Ron.
Jul 2, 2024 | 10:37 am
#320
Join Date: Jan 2010
Location: YYZ
Programs: AC SE 100K MM; Marriott Lifetime Titanium, Avis Presidents Club
Posts: 4,034
Think this is the correct thread- eUpgrade related.
I cleared waitlist on 18 June for my 27 June AC996 (YVR MEX) flight. 75k status, Flex M Booking.
On the flight (in row 3/4) I'm snoozing, get tapped on the arm asking if I'm joining for dinner and what meal I would like. I choose lasagna (ginger chicken other choice and I did not like it on a prior occasion), then person next to me (unrelated) also chooses lasagna.
I'm snoozing again but I guess a few minutes later, another tap on the arm to tell me I cannot have my meal choice, someone in row 4 doesn't like spicy and cannot have the chicken. She (the SD) says that I should have been asked last.. sorry.
When she returns for drinks I ask why I could not have my meal choice.. she says it's 'what the ipad says' and she has to go by that. I ask if it's status related and she's not sure but comes back with the ipad and says it's because I eupgraded.
Is this correct? Anyone ever have something similar happen? Should I write in?
Ron.
I cleared waitlist on 18 June for my 27 June AC996 (YVR MEX) flight. 75k status, Flex M Booking.
On the flight (in row 3/4) I'm snoozing, get tapped on the arm asking if I'm joining for dinner and what meal I would like. I choose lasagna (ginger chicken other choice and I did not like it on a prior occasion), then person next to me (unrelated) also chooses lasagna.
I'm snoozing again but I guess a few minutes later, another tap on the arm to tell me I cannot have my meal choice, someone in row 4 doesn't like spicy and cannot have the chicken. She (the SD) says that I should have been asked last.. sorry.
When she returns for drinks I ask why I could not have my meal choice.. she says it's 'what the ipad says' and she has to go by that. I ask if it's status related and she's not sure but comes back with the ipad and says it's because I eupgraded.
Is this correct? Anyone ever have something similar happen? Should I write in?
Ron.
If you have status you have status, shouldn't matter how you arrived in the J cabin.
Jul 2, 2024 | 12:50 pm
#321
Join Date: Oct 2023
Programs: AC SE (*G) | BA Gold (OWE) | Mariott Platinum | Hilton Gold | Nexus
Posts: 155
Yeah, that doesn't sound right...I'm an SE/MM and almost always in J via UG...unless they've started to take orders and I've boarded super late I always seem to be at the top of the list.
If you have status you have status, shouldn't matter how you arrived in the J cabin.
If you have status you have status, shouldn't matter how you arrived in the J cabin.
Jul 2, 2024 | 3:06 pm
#322
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, AF-Plat, BA-S, HH-D, MB-G LT Sil, IHG-Dia, Nexus, Global Entry
Posts: 3,994
Careful. Upgraded PAX are not even guaranteed a meal, IIRC.
My experience as a frequently upgraded PAX on TATL flights is that I do get asked early for my meal choice, however on a recent MIA-YYZ ACr flight I was told there was no meal for me (I was last to be upgraded), however a meal did magically appear after everyone else had been served.
--
13F
My experience as a frequently upgraded PAX on TATL flights is that I do get asked early for my meal choice, however on a recent MIA-YYZ ACr flight I was told there was no meal for me (I was last to be upgraded), however a meal did magically appear after everyone else had been served.
--
13F
Jul 2, 2024 | 3:36 pm
#323
Join Date: Apr 2021
Posts: 204
On a recent YYZ-FRA flight, I was the second last in a full J cabin to be asked about my meal. There's no way everyone was higher status because I was top of the eupgrade list and I saw some 50k tags upon boarding, and moreover ordering seemed clearly to be by seat number. At that point, the only meal I wanted (the vegetarian option) wasn't available.
It became clear on the flight that the FA who took orders was new (at least to J). Weirdly, though, I saw no attempt by the SD to advise or mentor her. Lately I have had very good service on most of my TATL J flights. I have no idea how new FAs are trained but wouldn't it be normal for a SD (or other FA) to guide/mentor someone new? Specific things I noticed on this flight aside from the FA not following meal order priority:
- no greeting from the SD (to me or anyone, from what I could see)
- not asking while taking orders whether pax wanted to be woken for breakfast
- putting tablecloth upside down and in wrong orientation (both table and tablecloth are rectangular), from the way FA handled them it was clear she didn't realise they weren't both squares of the same size and that one side of the tablecloth has a hem and the other does not
- forgetting to offer pax salad dressing
- the safety announcement was given twice, but in French both times (manually, as there was a brief problem with the IFE)
- all bins above the first three seats on both sides of the right aisle were full of AC bags and spare amenity kits (red bags that say 'property of AC' - what are those?)
- no mention or sign of the late night snack basket
These last points are a bit off-topic, but germane to the thread because the thread concerns the consistency and quality of FA service-training (as opposed to safety training).
It became clear on the flight that the FA who took orders was new (at least to J). Weirdly, though, I saw no attempt by the SD to advise or mentor her. Lately I have had very good service on most of my TATL J flights. I have no idea how new FAs are trained but wouldn't it be normal for a SD (or other FA) to guide/mentor someone new? Specific things I noticed on this flight aside from the FA not following meal order priority:
- no greeting from the SD (to me or anyone, from what I could see)
- not asking while taking orders whether pax wanted to be woken for breakfast
- putting tablecloth upside down and in wrong orientation (both table and tablecloth are rectangular), from the way FA handled them it was clear she didn't realise they weren't both squares of the same size and that one side of the tablecloth has a hem and the other does not
- forgetting to offer pax salad dressing
- the safety announcement was given twice, but in French both times (manually, as there was a brief problem with the IFE)
- all bins above the first three seats on both sides of the right aisle were full of AC bags and spare amenity kits (red bags that say 'property of AC' - what are those?)
- no mention or sign of the late night snack basket
These last points are a bit off-topic, but germane to the thread because the thread concerns the consistency and quality of FA service-training (as opposed to safety training).
Jul 2, 2024 | 4:21 pm
#324
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SK Gold, Bonvoy Plat LTG, Hyatt Glob, HH Diamond
Posts: 47,291
Think this is the correct thread- eUpgrade related.
I cleared waitlist on 18 June for my 27 June AC996 (YVR MEX) flight. 75k status, Flex M Booking.
On the flight (in row 3/4) I'm snoozing, get tapped on the arm asking if I'm joining for dinner and what meal I would like. I choose lasagna (ginger chicken other choice and I did not like it on a prior occasion), then person next to me (unrelated) also chooses lasagna.
I'm snoozing again but I guess a few minutes later, another tap on the arm to tell me I cannot have my meal choice, someone in row 4 doesn't like spicy and cannot have the chicken. She (the SD) says that I should have been asked last.. sorry.
When she returns for drinks I ask why I could not have my meal choice.. she says it's 'what the ipad says' and she has to go by that. I ask if it's status related and she's not sure but comes back with the ipad and says it's because I eupgraded.
Is this correct? Anyone ever have something similar happen? Should I write in?
Ron.
I cleared waitlist on 18 June for my 27 June AC996 (YVR MEX) flight. 75k status, Flex M Booking.
On the flight (in row 3/4) I'm snoozing, get tapped on the arm asking if I'm joining for dinner and what meal I would like. I choose lasagna (ginger chicken other choice and I did not like it on a prior occasion), then person next to me (unrelated) also chooses lasagna.
I'm snoozing again but I guess a few minutes later, another tap on the arm to tell me I cannot have my meal choice, someone in row 4 doesn't like spicy and cannot have the chicken. She (the SD) says that I should have been asked last.. sorry.
When she returns for drinks I ask why I could not have my meal choice.. she says it's 'what the ipad says' and she has to go by that. I ask if it's status related and she's not sure but comes back with the ipad and says it's because I eupgraded.
Is this correct? Anyone ever have something similar happen? Should I write in?
Ron.
If that's the case, it sounds correct.
Jul 2, 2024 | 4:31 pm
#325
Join Date: Mar 2005
Location: YVR
Programs: AC 75K, BA Gold, Marriott Platinum, National EE, Sixt Platinum, Hertz PC, AVIS PC
Posts: 2,021
Ron.
Jul 2, 2024 | 4:33 pm
#326
Join Date: Feb 2010
Location: YUL
Programs: ✈ AC 1MM / S100K - SPG Lifetime Platinum = BONVoY Lifetime Titanium - Avis Pres Club
Posts: 1,658
It's got nothing to do with meal priority. SE and VIP get meal priority.
In your , she didn;t ask you last.... be it by chance or whatever reason, so that;s fine, and she didn;t mention any issue at the time of your order.
The issue is that she should have simply told the other passenger that the meal wasn;t avail.
I imagine in the back end of operations they can already see days out that the upgrade list is massive, thus catering for full load i would ithink.
Chalk it up to poor staff.
Writing in for this... i wouldn;t bother.... not worth the already known response
In your , she didn;t ask you last.... be it by chance or whatever reason, so that;s fine, and she didn;t mention any issue at the time of your order.
The issue is that she should have simply told the other passenger that the meal wasn;t avail.
I imagine in the back end of operations they can already see days out that the upgrade list is massive, thus catering for full load i would ithink.
Chalk it up to poor staff.
Writing in for this... i wouldn;t bother.... not worth the already known response
Jul 2, 2024 | 6:49 pm
#327
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, AF-Plat, BA-S, HH-D, MB-G LT Sil, IHG-Dia, Nexus, Global Entry
Posts: 3,994
Jul 4, 2024 | 1:19 am
#328
Join Date: Apr 2021
Posts: 204
Jul 4, 2024 | 1:22 am
#329
Join Date: Feb 2019
Location: ARN / OSD / TRD
Programs: AC, SK, Scandic, Marriott
Posts: 1,510
Jul 4, 2024 | 5:38 am
#330
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Gold
Posts: 18,943
https://www.flyertalk.com/forum/air-...-ordering.html Meal pre-ordering exists on some routes.