Originally Posted by flyingcrooked

On a recent YYZ-FRA flight, I was the second last in a full J cabin to be asked about my meal. There's no way everyone was higher status because I was top of the eupgrade list and I saw some 50k tags upon boarding, and moreover ordering seemed clearly to be by seat number. At that point, the only meal I wanted (the vegetarian option) wasn't available.

It became clear on the flight that the FA who took orders was new (at least to J). Weirdly, though, I saw no attempt by the SD to advise or mentor her. Lately I have had very good service on most of my TATL J flights. I have no idea how new FAs are trained but wouldn't it be normal for a SD (or other FA) to guide/mentor someone new? Specific things I noticed on this flight aside from the FA not following meal order priority:

- no greeting from the SD (to me or anyone, from what I could see)
- not asking while taking orders whether pax wanted to be woken for breakfast
- putting tablecloth upside down and in wrong orientation (both table and tablecloth are rectangular), from the way FA handled them it was clear she didn't realise they weren't both squares of the same size and that one side of the tablecloth has a hem and the other does not
- forgetting to offer pax salad dressing
- the safety announcement was given twice, but in French both times (manually, as there was a brief problem with the IFE)
- all bins above the first three seats on both sides of the right aisle were full of AC bags and spare amenity kits (red bags that say 'property of AC' - what are those?)
- no mention or sign of the late night snack basket

These last points are a bit off-topic, but germane to the thread because the thread concerns the consistency and quality of FA service-training (as opposed to safety training).