Well I can see one good point to this. At least BA phoned me to tell my the tickets had been cancelled. Could you imagine if I had dropped Mrs CT and friend of at the airport in June and driven away.........

The more I think about it the more I am sure I didn't wouldn't have made the mistake but on the other hand I didn't check.......

CT-UK - would Mrs. CT-UK like a Palm Tree, as a Birthday Present, instead of the award travel??

Zoosh, please feel free to ask but let me be out of the room when you try.....

My apologies CT-UK, I was indeed thinking of Whmere.

Nonetheless, best of luck in clearing this mess up. I must admit something like this is always in the back of my mind when booking as well, esspecially online where I triple check every single date and time,its so easy to get a date wrong with all this new fangled technology..

I think we will have to agree to disagree on this!

Yes, it is possible BA made a mistake but by an equal measure CT could have made the mistake. I would assume that when the agent read the details back to CT then they were reading from a confirmed res. It would involve a bit of shenanigans to go back in to the booking and change the date. If they did then I would assume that Amadeus has some sort of log of changes made to a booking.

You must be unlucky to have so many errors with your reservations. The last time I had a problem with a telephone reservation was about 3 years ago when BA tried to charge me more miles for a booking than had been agreed.

Unfortunatley BA do not record calls to the call centre. If they did,it would have been a simple task of pulling out the recording associated with CT's booking. There would then be doubt about who said what.

I'm sure CT-UK has learned a valuable lesson - check your tickets!!

P.S. Did you get out of the wrong side of the bed this morning? Stop giving Maws22 such a hard time. He/she has their opinion and you have yours. We don't wnat to scare away our unoffcial Exec Club lurker do we?

[This message has been edited by Gaza (edited 05-15-2003).]

Scott: If he's really spending 100k GBP/year I don't think he will worry about 100k miles... If one is _that_ rich one don't need to count miles and look for award flights...

Just my 0,02 EUR.


CT-UK, I hope you can solve your problem...

You are right and I am wrong. Sorry Maws22.

As for them re-reading bookings, that doesn't mean a thing sadly, often they'll reread my booking only for me to find errors in it days later that don't correspond with what I booked. Granted this isn't through the EC but regular TS.

Well ScottC hopefully we can agree to disagree on this. We both have our own opinions. CT-UK, hope all this works out in the end, its a nasty situation to be in!

I fully agree with you!

I think the absolute LEAST that BA should do is refund half of the miles CT-UK burned on this. After all, he would have paid the exact same amount of miles if he had booked this as one way instead of return tickets. The difference is that in the one way scenario, he could've canceled the inbounds without penalty.

One can argue that BA really have lost the perishable goods that were the outbound tickets, and if this was not their mistake, deserve to be compensated. The same is not true for the inbounds, however.

I guess we've all been in similar (albeit not quite so life threatening ) situations with regards mistakes in bookings made over the phone- but it does beg the question, what do you do in these situations when the calls are not recorded? its really down to your word over theirs... and I guess the problem with bending the rules is where do you draw the line?

My only experience with this was in the Air Miles days when I booked a last minute ticket for my mum to come up to visit me, issued as a TOD becuase of the time constraint, she got to the airport and its booked for the following month... 'but the reservation is for June, not May'... 'oh yeah, so why is it rushed through as a TOD with a note in the booking indicating as such then?' luckily I had them in that case, but it could quite easily have been a differnt story...

...and if anyone wants to discuss that or anything else in greater details I'm going to be bored in the Concorde Room from about 6-10pm tomorrow . Come say hi!

I just spoke to a friend of mine who works for BA on the help desk side of things.

She has just told me the amount of calls they get from customers who are stuck and are trying to check in with a ticket that is not correct dated is unreal.

The problem is when they operator is taking you call it is very easy to not close the drop down menu for the month correctly and this is how it gives the wrong date.

She reccomends you take a friendly approach and back it up with all the other things you have done for this this trip and ask why would you make the tickets a different date. Do it soon otherwise it will be deemed as a genuine mistake on your part.

They sure dont like to loose any customers at the moment and it is worth mentioning how much you do spend with them.She reccomends you dont ramm it down their throats or threaten to remove your business as this is what they hear all day long.

He** spent more than over 100k last year with BA and isn't that rich

**(The company paid)

Sadly I don't agree with you. Losing 100 miles is a pretty big waste and could potentially cost up to $7000 for a replacement ticket, no matter how much you spend, losing this much is never nice.

CT-UK, why don't you try calling someone at waterworld - they generally have significantly more power than someone at the service centre/reservations. They are also better trained at customer retention and can bend the rules where others can't :-)