FlyerTalk Forums - View Single Post - Miles lost for booking the wrong month..
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Old May 15, 2003 | 1:41 pm
  #22  
ScottC
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Gaza:
I think we will have to agree to disagree on this!

Yes, it is possible BA made a mistake but by an equal measure CT could have made the mistake. I would assume that when the agent read the details back to CT then they were reading from a confirmed res. It would involve a bit of shenanigans to go back in to the booking and change the date. If they did then I would assume that Amadeus has some sort of log of changes made to a booking.

You must be unlucky to have so many errors with your reservations. The last time I had a problem with a telephone reservation was about 3 years ago when BA tried to charge me more miles for a booking than had been agreed.

Unfortunatley BA do not record calls to the call centre. If they did,it would have been a simple task of pulling out the recording associated with CT's booking. There would then be doubt about who said what.

I'm sure CT-UK has learned a valuable lesson - check your tickets!!

P.S. Did you get out of the wrong side of the bed this morning? Stop giving Maws22 such a hard time. He/she has their opinion and you have yours. We don't wnat to scare away our unoffcial Exec Club lurker do we?

[This message has been edited by Gaza (edited 05-15-2003).]
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You are right and I am wrong. Sorry Maws22.

As for them re-reading bookings, that doesn't mean a thing sadly, often they'll reread my booking only for me to find errors in it days later that don't correspond with what I booked. Granted this isn't through the EC but regular TS.
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